Gndt Hostperson Grotto

SUMMARY:
It is the responsibility of the Host is to greet guests with warm hospitality, proper seating rotation and ensure smooth operation at a high level of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Attend pre-shift meetings.
 Maintain uniform appearance according to established guidelines.
 Display friendly hospitality while greeting and seating guests in a timely and professional manner.
 Seat guests according to ADA guidelines.
 Present guests with clean menus once they are seated.
 Seat all stations equitably, assuring equal distribution of parties.
 Circulate stations, ensuring that guests are receiving proper service and that all employees are in their stations and doing their jobs.
 Check to ensure that tables are properly set, side stations are kept clean and ensure that all side work is being completed properly.
 Know locations of all Golden Nugget outlets and what services are available to the guests.
 Be familiar with menu items and daily specials.
 Keep reception area neat and clean.
 Collect and inspect all menus.  Discard old and worn menus and replace them with new menus.
 Answer phone according to established procedures.
 Take guest reservations according to established procedures.
 Assist team members with items to service the guest when needed.
 Assist manager on duty in ensuring that break schedules are adhered to and there is proper coverage on the floor.
 Ensure smooth transition at shift change and remain on duty until relief is present.
 Handle initial guest complaints.  Inform manager on duty of any compliments or complaints.
 Present needs of the department to the manager on duty.
 Assist with maintaining a neat, clean and safe working environment.
 Know and understand all comp and coupon policies and keep comp record in order.
 Handle lost and found items according to established procedures.
 Complete special projects as requested by Food and Beverage Management.

QUALIFICATIONS:
 To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
 Minimum 6-month experience in a high volume restaurant environment preferred, but will train willing individuals. Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone. Must be capable of carrying trays efficiently and securely. Basic knife skills.  Must be able to perform basic math and conversions (addition, subtraction, multiplication, and division). Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.  Ability to work efficiently, independently and cohesively, consistently producing quality results.

EDUCATION and/or EXPERIENCE:
 6 month experience in a high volume restaurant required
 Minimum age requirement is 18