General Manager

Role Overview

You are the coach! Use our core values as your playbook to ensure our team, guests, and our restaurants are safe, happy and well taken care of. You’ll follow a daily manager checklist, so everything gets done and the shift runs smoothly. You’ll coach team members daily on their performance, make sure the team is always adhering to our standards of excellence, and follow up on action items and initiatives assigned to you by the general manager. Manager must demonstrate that the team members are our highest priority and maintain a positive work environment while developing the next generation of leaders.

What We Offer you:

• Starting at $65,000 based on experience 
• Generous quarterly bonus potential
• Annual performance and salary reviews
• Generous healthcare package including dental, vision and life
• 401k Match program, up to 3.5% of annual salary
• Flexible scheduling
• PTO/Vacation - Earn up to 3 weeks paid time off
• Free Meals on shift + Discounts for personal catering orders + events
• Up to $1,000 per employee referral
• Uber Rides discount
• Growth potential through company sponsored education and training

 POSITION REQUIREMENTSEssential Duties and Responsibilities

• Focus on “People First!” Maintain a culture of internal development by cross training team members and supporting proper training. Use our feedback model to deliver daily performance conversations to other members of the team with a goal to build and enhance productivity and competencies.
• Responsible for reviewing new applicants in Paychex HR software, setting up initial interviews, and hosting new team member orientations when hired.
• Love the Nugget! We make the best Nuggets you’ll ever have. Part of your job is to help ensure the quality of the Nugget process.
• Commit to Every Guest Every Time!! Ensure fast, accurate, and positive guest experiences with exceptional customer service, food production ticket times under 7 minutes, and respond to guest feedback through our Tattle/Winback software on a daily basis.
• Manage new team member training by ensuring our people process is being followed with every hire, supporting trainers as they train, and signing off on training program checklists and certifications.
• Ensure safe food handling, cleanliness, and security policies are met by completing a Daily Line Check to ensure compliance according to Company and local health standards and maintain a health inspection score of 90% and a Blanket completion score of 80%.
• Must be able to perform different team member job roles in order to role model the standards, support proper training, and assist when needed during peak periods, and to save labor during slow periods of the day. This includes being an expert on our catering services so you can assist customers placing large orders for special events.
• Control food and supply costs by monitoring proper food handling, recipe adherence, waste tracking, and inputting voids, comps, and discounts into the back-office administration system.
• Count, report, and manage daily cash inventory.
• Manage Profit & Loss results for your location by following cash controls, ordering, and maintaining inventory.
• Understand and adhere to labor laws, basic human resources and payroll functions and guidelines.
• Act as a representative for Garden Catering in your local community. Search for potential partnerships, events, and non-profits where we can be of-service while raising brand awareness and good spirit.
• Participate in consistent feedback conversations about your performance.
• Maintain a positive and professional approach with coworkers and guests.

Position Qualifications

• Must be Hospitality driven; passionate about taking care of your team members and guests
• High School or GED preferred and/or culinary education
• Serv Safe certification preferred
• Great verbal & written communication skills and strong interpersonal and conflict resolution skills
• Able to work in a fast-paced environment and maintain a high degree of pace and intensity for an extended period of time
• Able to be exposed to chemicals and food allergens (including but not limited to; meats, fish, nuts, dairy, and oils) without issue
• You have the ability to lift 40 lbs. consistently while twisting, reaching, and bending.
• You are a team player with a guest first attitude.

Our nuggets were born back when Bruce Springsteen was blaring on vinyls and disco vibes were in full swing. The original owner, Lou Iandoli, opened Garden Poultry in the heart
of Greenwich, CT. In 1978, he opened our flagship location on Sound Beach Avenue under the name of Garden Catering and a legend was born.
Sadly, Mr. Iandoli passed away in 1989 but his legacy continued. Nugget lovers rejoiced as Frank Carpenteri Sr. bought the business and the secret recipes for Garden Catering's famous fried chicken. The nuggets lived on.
Frank’s son & daughter now run the business, and with 8 locations in CT and NY, continue to spread the nugget love to those far & wide.