Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city's downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Lobby Concierge - Full Time

Four Seasons Hotel Seattle

Four Seasons Hotel Seattle is looking for a Lobby Concierge who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Lobby Concierge are a part of a dynamic team that provides award-winning service to our guests. This critical individual will respond to a wide variety of in-house guest requests by accurately assessing the needs/requests and adding personal recommendations and touches to achieve maximum satisfaction. This position reports to the Chef Concierge. U.S. work authorization is required for this position.

About Us

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine "100 Best Companies to Work For" rankings every year since 1998.

Overlooking Elliott Bay and Puget Sound, our luxurious guestrooms are steps away from Pike Place Market, the Seattle Art Museum, and world-class shopping. In partnership with acclaimed Seattle chef Ethan Stowell, we are proud to showcase simply prepared Northwest food and drink in Goldfinch Tavern, our signature restaurant.

Key Elements of the Job

• The ability to fill all reasonable in-house guest requests or requirements; anticipate needs, respond to all guest complaints, record such in a timely manner, and take action when needed.
• The ability to execute tasks for residents in accordance with procedures, with an emphasis on accuracy and proper follow-up.
• The ability to properly and efficiently handle accounting tasks, incoming and outgoing mail, email, packages etc.. , ability to know/research and stay current on city-wide activities, i.e. theater, the arts, special exhibits, concerts, shows, sports events, leisure activities, sightseeing tours, etc. and update in the Concierge Assistant program.
• The ability to perform other tasks or projects as assigned by Head Concierge Manager, Hotel Management and staff.

Preferred Qualifications and Skills

• Preferred at least 1 year experience in a luxury property or hotel in Concierge responsibilities.
• Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Excellent written and verbal grammar and composition skills.
• Typing and grammar test required

What to Expect from Your Work Experience...You will

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Be rewarded with market-leading pay and a comprehensive benefit plan
• $21.63 base hourly rate, plus commissions
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Receive a complimentary meal when at work in our employee cafeteria

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf