Catering Sales Manager

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

THE OPPORTUNITY:

Four Seasons Hotel Silicon Valley is currently looking for a Catering Sales Manager.

BASIC PURPOSE:
Secure and service 'Events' Business from the Corporate Market and related Social events, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.

ESSENTIAL FUNCTIONS:
1. Actively solicit new business through aggressive means and respond to inquiries with the intention of confirming profitable Events business and achieving Quarterly Sales Goals and Monthly Activity Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
2. Conduct property tours and entertain planners of meetings and related social events.
3. Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
4. Coordinate the sales efforts between sales department and Events to ensure proper utilization of function space to yield maximum revenues.
5. Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
6. Keep Director of Marketing and Director of Sales promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
7. Supervise the execution of banquet events. Review all function space with the Banquet Captain and when required Director of Food & Beverage. Ensure satisfaction of client at the outset of all events.
8. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
9. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

NON-ESSENTIAL FUNCTIONS:
1. Assist Group Services Department as required, particularly during large group movements.
2. Mentor and develop Administrative staff for future career growth.
3. Assist with all guest inquires within the Sales, Marketing and Group Services Department, including assistance with high telephone volume and walk-in site inspections.
4. Perform other tasks or projects as assigned by hotel management.
5. Provide input on the marketing plan and budget.
6. Be fully versed in the facilities and capabilities of the hotel's competitive set. Maintain a visible presence in the community through involvement with Industry associations.
7. Assist in developing and executing projects for assigned market areas to increase Events activity, volume and profit.

KNOWLEDGE AND SKILLS:

Education: College Education preferred

Experience: 3-5 years previous Events sales and/or banquet assistant manager/captain experience.

Skills and Abilities:

• Excellent reading, writing and oral proficiency in the English language.
• Strong selling and interpersonal skills.
• High level of creativity.
• Attention to detail.
• Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
• Ability to work long and irregular hours, weekends and evenings.
• Delphi Sales and Events Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.
• Ability to conduct research to aid in new business development by using tools like Knowland, LinkedIn, Social Media and Networking events to uncover new opportunities and referrals.
• Must provide work authorization document - proof of eligibility to work in the United States of America.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf