Service Manager

The position requires an outgoing, positive and guest/associate focused individual

who has a clear understanding of what exceptional guest service requires. This position is responsible for all

front of house operations. Coaches, teaches and trains associates on all guest related functions. Able to solve

problems rapidly and fairly to ensure total guest satisfaction.

Requirements:

• 2 Years of restaurant management experience
• Goals and objectives focused
• Guest hospitality and associate focused
• High School Diploma/GED
• Must be able to lift up to 50 pounds on a semi regular basis
• Must be able to stoop, bend and perform extensive walking
• Exposure to wet floors, fumes/smoke, temperature extremes
• Must have the stamina to work a minimum of 50-55 hours a week

Duties & Responsibilities:

• Responsible for assisting the OP/GM in the selection and hiring of exceptional front of house associates.
• Responsible for associate scheduling and managing labor cost for the front of house.
• Responsible for the execution of established front of house training programs.
• Responsible for an exceptional bar operation.
• Responds, investigates and resolves guest complaints quickly using the L.A.S.T method.
• Grows revenues and profits through community involvement and a dedicated   desire to satisfy our guests.
• Assists in maintaining the morale of all associates through treating them with  courtesy, dignity and respect.
• Reviews associates' performance and documents disciplinary action as necessary.
• Responsible for ensuring accurate cash handling and adhering to established cash management policies.
• Assists the Operating Partner/General Manager in the execution of all areas of the operation.
• Responsible for exceptional front of house cleanliness and sanitation, ensuring compliance with all Local, State and Federal regulations. Must operate with an “A” health score rating. 
• Knowledgeable of POS computer systems.
• Complete other duties as delegated by the Operating Partner/General Manager.

Whether you’re a longtime regular or a traveler wandering through town, our goal is to make you feel right at home. So welcome to Fatz! You know, we opened our doors back in 1988 with a signature dish, Calabash Chicken. And our first restaurant wasn’t fancy. I mean, it was a converted peach stand, for goodness sake. But who needs fancy when the food is famous? And so it began with World Famous Calabash Chicken served with, dare we say it, world famous friendliness. Now, 31 years later, we’re still serving up both. You could say we’ve upped the ante on food with amazing Southern-inspired, Chef-designed steaks, seafood, ribs and more. But you’ll have to judge for yourself. So come on by and we’ll set you a place at Our Table.