House Manager at Elkhorn Lodge

Life Hospitality in Chama, NM is looking for house managers to join our team. Our ideal candidate is attentive, punctual, and engaged.

WHO WE ARE

Property Information: Elkhorn Lodge, New Mexico

Elkhorn Lodge in Chama, NM is a rustic, 70 year old establishment that offers cabin and mobile home rentals and motel rooms. It is located on the Chama River with over 8 acres of wooded land. The lodge has a communal fire pit on the river bank, a pavilion to rent for weddings and other events. There is a play area for children, corrals for your horses, a dog run and plenty of fish in the river. In the Chama area you can hike the Continental Divide thru beautiful national forests, ride the Cumbres-Toltec Scenic Railroad, go horseback riding, fish in lakes and rivers, snow mobile and cross country ski in the winter months or just sit by campfire and listen to the Chama River. Stay with us and enjoy all that the beautiful Chama Valley has to offer.

HOUSE MANAGER

The House Manager is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech-forward hotel environment. 

Responsibilities: 

• Utilize Life House’s proprietary software to manage internal tasks and guests communication
• Assist with the guest check-in/check-out process while engaging with guests
• Provide information, recommendations, and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
• Facilitate making reservations and room changes 
• Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B, and Central Support).
• Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner 
• Inspect clean rooms in preparation for guest arrival
• Prepare and deliver VIP amenities
• Perform other duties as assigned and requested to meet the needs of the business

Ideal Candidate 

• Team player, hard worker, multi-tasker, and detail-oriented
• Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge 
• Genuine desire to be helpful: able to jump in and assist other departments when necessary
• Works cooperatively with others in all situations

Requirements & Experience

• Experience in guest or customer service
• Flexible in schedule and willing to meet the demands of a complex operation 
• Familiarity with Apple products and applications (preferred) 
• Familiarity with Slack (preferred)
• Ability to lift, pull, and push moderate weight 

Compensation & Benefits 

• Competitive pay 
• Generous benefits package 
• Holiday Pay 
• Referral program
• An environment that encourages initiative and leadership
• Working with highly talented people who are extremely passionate about their craft

About Life House

Elkhorn Lodge is managed by Life House, a venture-backed, vertically integrated hotel brand, operator, and technology company. We operate hotels under our guiding mission to have travel be more meaningful and accessible for guests and make hotels more profitable and seamlessly operated for owners. From motels to ultra-luxury boutiques, our technology and management formula is best suited to any independent property in every market. 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.