Restaurant Room Service Attendant - Marriott Richmond Short Pump

POSITION OVERVIEW:

The Position involves high Guest Contact and presents the first point of contact to in-room dining for all guests. Takes guest orders via phone, Inputs food and beverage orders through the (POS) Point of Sale System, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell food and beverage by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (POS) Point of Sale System is preferred.
• Minimum of 1-2 years of experience in food and beverage is preferred.
• Previous cash handling experience is preferred.
• Previous training in liquor, wine and food service preferred.
• Certification in an alcohol awareness program.

QUALIFICATIONS:

• Good understanding of the English language.
• Good communication skills both written and verbal.Minimum 21 years of age to serve alcoholic beverages.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Work environment - restaurant, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
• Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.