Medical Assistant- Health Coach

Job Title: Medical Assistant-Health Coach  

Classification: Full Time/ Non-Exempt 

Summary:  Work alongside medical providers to perform clinical and administrative duties to assure patients receive optimal care and reduce barriers to positive medical outcomes.   

Responsibilities: 

• Rooms patients and triages for medical appointments, to include taking vitals, medical history, assessing focus of medical visit.  

• Completes all patient referrals, according to provider requests. 

• Manages patient’s medication refill requests. 

• Assist in management of preventive care, such as vaccinations and diagnostic tests.   

• Contact patients to schedule planned care visit, via letter or direct telephone contact as appropriate. Provide patients with education. 

• Responsible for establishing trusting relationships with patients while identifying, connecting and supporting social determinants of health needs. 

• Provide care coordination, evaluation, and advocacy for patients, in regards to social services, such as transportation, food pantry, and other supports programs, which are offered in-house or through external agencies.   

• Provide ongoing navigation with patients to assure patient satisfaction, evidenced by patient retention. 

• Maintain current information on available area resources that can benefit patients. 

• Assist patients in applying for patient’s assistance programs through pharmaceutical companies. 

• Assist individuals with identified social services through internal or external resources. 

• Track outcomes of social services referrals, identifying barriers and assisting patients in overcoming such barriers. 

• Track and manage in-house voucher system for financial support of medications and labs.  

• Following-up with patients via phone calls, home visits and other necessary means. 

• Exhibit excellent working relations with community members, patients, visitors and team members. 

• Work closely with providers and direct care staff to assure patient’s needs are being met. 

• Other duties as required by supervisor. 

Additional Expectations:  

• To be proficient in using the EMR to document all patient data. 

• Maintain a helpful positive attitude that lends itself to team work in meeting patient goals.  

Qualifications/Experience: 

• Candidate must have a BA in social or health sciences; or be a certified Medical Assistant.  

• Preferred experience in working in a FQHC or similar health center.  

Time/Physical Requirements 

• Hours based on clinic schedule, to be determined. 

• Some evening and weekend activities may require flexing schedule 

• Tasks occur in both medical office and clinic setting 

• Able to lift 25lbs and perform normal duties associated in a clinic and office setting.