IT Program Manager - Sustainment & Transition to Operations

IT Program Manager - Sustainment & Transition to Operations
Job Level: W2T Consultant
Job Location: Hybrid/Travel
Travel Expectations: Up to 25% on average
Job Classification: Temporary (W2T)
Join Centric Consulting - A Culture You'll Love
At Centric Consulting, we've cultivated a unique approach to business. Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry - celebrating individuals, collaboration, and lifelong friendships.
In this role, you will:
Transition Planning & Execution:

• Lead the transition from integration-focused delivery to long-term steady-state operations.
• Develop and execute transition plans that define timelines, milestones, and ownership across teams.
• Define and implement support processes, escalation paths, and service level agreements (SLAs) for BAU operations.
• Coordinate readiness reviews to ensure operations teams are fully prepared for ownership.

Knowledge Transfer & Documentation:

• Ensure comprehensive documentation of systems, workflows, support models, and dependencies.
• Drive structured knowledge transfer sessions between integration, ITSM, and operational teams.
• Validate that documentation meets IT governance and audit standards before transition completion.

Governance & Performance Monitoring

• Establish governance frameworks to monitor post-transition performance, service quality, and compliance.
• Define and track key performance indicators (KPIs) and operational metrics to measure stability and continuous improvement.
• Facilitate regular transition review meetings with stakeholders to ensure alignment and accountability.

Who You Are:

• Bachelor's degree in Information Technology, Business, or related field (Master's preferred).
• 7+ years of experience in IT Project Management, preferably in post-merger integration or transition management.
• Strong understanding of ITIL/IT Service Management principles.
• Proven success leading cross-functional teams through transition or stabilization phases.
• Excellent communication, stakeholder management, and organizational skills. PMP or ITIL certification strongly preferred.
• Must be able to be on-site in downtown Chicago for a few days each month

Total Rewards:
We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more. Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.
Who We Are:
Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.
Our purpose at Centric Consulting is to bringunmatched experiencesto clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.
What Makes Centric a Great Place to Work?
We know that creating and sustaining an authentically welcoming culture requires that we all play a part inpromotingdiversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bringour mission and core valuesto life, working together to provide the highestqualityservices to our clients while allowing our employees to reach their full potential. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.
Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.