Assistant Managers

Assistant Manager

To build and retain a great team which embodies Caffè Nero's culture by providing excellent customer service and the best standards of coffee and food at all times.

Now Hiring Assistant Store Managers and Shift leaders for all our locations in Boston and around the Greater Boston Area.

Required Skills and Experience:

• At least 1 year of prior Shift Supervisor/Assistant Manager experience
• Delivering great customer service and excellent coffee - always and throughout the team.
• Serving two customers at a time and making sure that everyone in the queue is acknowledged and valued.
• Work with the Store Manager to achieve and exceed planned business and financial targets.
• Conducting regular team meetings to keep everyone informed of business goals and what's happening in the Caffè Nero family.
• Managing a team to deliver excellent customer service and operational standards.
• Supporting your team to achieve their career ambitions.
• Motivating and inspiring your team and act as their role model.
• Bringing great people into your team and making them feel part of your store family.
• Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
• Deputizing in the absence of the Store Manager - such as days off and vacation coverage.
• Proficiency in using various computer systems.

What You Can Expect
At Nero you will be part of a family, that's how we think of ourselves here. Our people are kind and share a passion for making the finest coffee and have fun doing it. Working for a company that has won accolades for its coffee and design - you will receive fantastic training both in and out of your store, learning to perfect your coffee making skills and to deliver a top-rate experience to our customers.

We will also give you the opportunity to develop your career -- fast! Over 80% of our current Store Managers started out as baristas, and we have ambitious growth plans.