Senior Restaurant Manager

Job Details

Level
Experienced

Job Location
Biltmore Hotel - Coral Gables, FL

Remote Type
N/A

Position Type
Full Time

Education Level
2 Year Degree

Salary Range
Undisclosed

Travel Percentage
None

Job Shift
Any

Job Category
Hospitality - Hotel

Description

Position Summary

The management position requires strong communication skills, an ability multitask, the willingness and ability to complete and process paperwork and make sure that all liquor and products are up to Biltmore Standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain positive guest relationships to ensure 100 % guest satisfaction.
• Conduct daily and monthly training meetings with staff.
• Daily check of facility maintenance for cleanliness and safety issues.
• Handle all employee-relation issues as well as document and counsel employees.
• Adhere to, explain, and maintain policies/procedures in areas.
• Maintain proper manning levels.
• Order of supplies.
• Use of computer program Refine to maintain and update descriptions.
• Daily bar check to ensure that they are clean, sanitized and well stocked according to par levels.
• Work with the chefs to create new menus and keep them informed of guests' food concerns.
• Ensure food standards such as proper presentation, appropriate quality, portions size and timing.
• Create Schedule.
• Ensure payroll accuracy.
• Attend Staff and Food & Beverage Meetings.
• Conduct end of the month food and liquor inventory for the front of the house.
• Oversee operations.
• Work on the floor with staff assisting in running food, service and interacting with guests.
• Ensure that sections are being sat properly, side stations are clean and put together and that staff are properly groomed and prepared for shift.

• Education
  • Associate's Degree is required. Bachelor's Degree is preferred
• Experience
  • Minimum five years' restaurant management experience required

• Must be able to:
  • Speak, read, write and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.

• Must be able to:
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
  • Demonstrates co-operation within the team and with other departments
  • Listens carefully and works well with others
  • Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
  • Anticipates guests' needs and is sensitive to people from all cultures
  • Has a natural, warm smile and a friendly and passionate approach
  • Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their Best
  • Has energy and sense of urgency for his/her work
  • Resourceful, makes things happen and looks for ways to work more efficiently
  • Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
  • Able to stay calm under pressure
  • Demonstrates maturity and ability to cope with the unexpected
  • Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
  • Excellent records of attendance and punctuality
  • Is reliable and demonstrates the ability to work without supervision
  • Demonstrates a high level of personal integrity, honesty and trust
• Time Management
  • Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
• Listening
  • Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

• Food Handling Certificate required.