Casino Services Supervisor

Tribal Preference will be given in accordance with BRBRR Act Relating to Employment

POSITION SUMMARY: Supervises the operation of the casino services cashier and its staff on assigned shift. Promotes positive customer relations.  Oversees Players Card activities of assigned shift ensuring the proper administration of comps to maximize revenues and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following,

• Maintains custody of the  casino services inventory, including currency, coin, patron checks, gaming chips, forms, documents, and records normally associated with the operation of casino services.
• Receives, distributes, and redeems gaming chips in conformity with these standards.
• Supervises casino services cashier staff, including providing timely counseling of employees.
• Trains and develops subordinate personnel.
• Ensures the safety and welfare of all assigned staff and patrons.
• Proposes changes in operational procedure for the purpose of improving internal control, customer service, and efficiency.
• Assists in arranging special services for quality customers.
• Greets customers as a company representative and provides information concerning casino programs and amenities, off-site attractions, and card program.
• Responds to customer complaints and/or concerns.
• Monitors players club card activity to ensure customer satisfaction and adherence to policies and programs
• Receives cash from soft count.
• Trains and develops subordinate personnel in the proper performance of their duties.
• Replenishes and reconciles kiosks and ATM’s.
• Other duties may be assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES: Supervision of the operation of the Casino Services Department in compliance with departmental policies and the system of internal controls.  Provides on the job staff training and development.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/EXPERIENCE:

• High school diploma or GED equivalent required. 
• A minimum of one year high school or college bookkeeping, accounting or the equivalent training in a recognized business school is recommended.
• Associates Degree preferred.
• Cash handling experience required, including check cashing experience,
• Ten-key experience preferred.
• Excellent record keeping skills required.
• Must have knowledge and verifiable experience as a Casino Services cashier for one (1) year including prior experience as a Casino Services lead or Casino Services supervisor.
• Experience working with diverse populations preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• None

COMPUTER OPERATIONS

• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Casino Resort.
• Provide leadership to others through example and sharing of knowledge/skill.
• Excellent customer service skills required.
• Excellent communication and organizational skills, knowledge of computer functions, preferably in supervisor capacity.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/Carry

Push/Pull

Stand

C

10 lbs or less

F

12 lbs or less

F

Walk

C

11-20 lbs

O

13-25 lbs

O

Sit

O

21-50 lbs

N

26-40 lbs

N

Handling/Fingering

C

51-100 lbs

N

41-100 lbs

N

Reach Outward

F

Over 100 lbs

N

Reach Above Shoulder

O

Climb

N

Crawl

N

Squat or Kneel

O

Bend

O

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

This is not a smoke free workplace. Although we employ state of the art filtration systems, cigarette smoke is in the work environment. Employee smoking is only permitted in designated areas during working hours.

ACKNOWLEDGMENT:

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Casino Resort and the Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Bear River Casino Resort as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.