$12.75 - $14.75/hr
Full-time
Medical, Life, PTO
Posted 20 days ago
Job description
Lead Park Ranger at Grafham Water
Permanent / Full Time / from 35,000 per annum
This role does work shift patterns, with longer days during the spring/summer months and shorter days over the autumn and winter months
At the Heart of Grafham Water's Success.
Grafham Water, a stunning 1,500-acre reservoir and visitor attraction, is looking for a practical, hands-on Lead Ranger to join our team. This rare opportunity blends team leadership with active fieldwork - from maintaining facilities and delivering high-quality visitor experiences to supporting our renowned fishery.
As Lead Park Ranger, you'll work alongside your team in all weather - repairing, cleaning, patrolling, checking, and problem-solving - while inspiring your Rangers to deliver excellent customer service and maintaining the site to the highest standard.
If you enjoy rolling up your sleeves, solving practical challenges, and leading by example, this role is for you.
What the role entails
Team Leadership:
Supervise and work alongside the Ranger team to keep Grafham Water safe, clean, operational, and well-presented.
Carry out and record health and safety checks, inspections, and maintenance tasks.
Hands-on operations:
Help with everything from repairing and servicing facilities to groundskeeping, cleaning, and boat maintenance.
Keep equipment and tools in good working order.
Customer engagement:
Welcome and assist visitors and anglers on-site, answering questions and ensuring they have a great experience.
Promote the Anglian Water brand and all our water parks.
Support events and activities:
Prepare and deliver park events, including setting up, practical logistics, and on-the-day support.
Teamwork:
Work closely with management to deliver high standards across the park.
We're looking for someone who:
Holds a full, valid driving licence.
Is passionate about Grafham Water and everything the park has to offer.
Enjoys physical work, outdoors in all seasons.
Brings strong hands-on maintenance and practical skills (e.g. fencing, repairs, facilities upkeep).
Has proven team leadership skills and can motivate others by example.
Is a solution focussed problem solver.
Basic IT skills e.g. Microsoft Office packages including Word, Excel, and Outlook
Is customer-focused with a friendly, approachable manner.
Can work flexibly, tackling varied jobs each day.
Why Join Us?
As a valued member of the team, you are entitled to these fantastic benefits:
Discounts on activities and cafes at our Water Parks, as well as free parking.
Personal private healthcare
Life cover (up to 8 x salary)
Personal accident cover (up to 5 x salary)
25 days annual leave - rising with length ofservice and the ability to buy more
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
Bonus scheme
Flexible benefits to support your wellbeingand lifestyle.
#LoveEveryDrop
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Visitor Services Assistant?
A: To succeed as a Visitor Services Assistant, key technical skills include proficiency in handling cash and credit transactions, operating a point-of-sale system, and providing basic information about the organization or facility. Essential soft skills include excellent communication and interpersonal skills, the ability to remain calm under pressure, and a customer-focused attitude to ensure a positive experience for visitors. By possessing these technical and soft skills, a Visitor Services Assistant can effectively manage daily operations, provide exceptional customer service, and contribute to a positive reputation for the organization, ultimately supporting career growth and effectiveness in the role.
Q: What is the career path for a Visitor Services Assistant?
A: A Visitor Services Assistant typically starts as an entry-level role, providing customer support and information to visitors, and progresses to mid-level roles such as Visitor Services Coordinator or Guest Experience Manager, where they oversee daily operations and develop event planning skills. With experience and additional training, they can move into senior roles like Visitor Services Manager or Director of Guest Experience, where they lead teams and develop strategic plans to enhance the visitor experience. Long-term, Visitor Services Assistants may pursue careers in hospitality management, event planning, or tourism development, leveraging their customer service and operational expertise to excel in related fields.
