Technical Support Specialist Job Description Sample Template
1
This free Technical Support Specialist job description sample template can help you attract an innovative and experienced Technical Support Specialist to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Technical Support Specialist Job Summary
We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.
Technical Support Specialist Duties and Responsibilities
- Help customers troubleshoot issues with their hardware
- Transfer customers to another department or specialist when necessary
- Order replacement products or components
- Track customers helped in our support database
Technical Support Specialist Requirements and Qualifications
- Bachelor's degree in IT or computer science preferred
- Communication skills
- High computer proficiency
- Desktop support experience
Visit our Job Description Template Sample Library Job Description Template Sample Library to view more templates
ZipRecruiter is the Smartest Way to Hire
1
This template is provided for informational purposes only. The ultimate responsibility for selecting an accurate and non-misleading job title and description, and ensuring that a job posting does not otherwise violate any applicable laws or ZipRecruiter’s Terms of Use, rests solely with the employer. ZipRecruiter makes no representation as to whether the template above accurately describes the employer’s job posting. Please review our Terms of Use and Job Posting Rules for further information.