Help Desk Technician Job Description Sample Template
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This free Help Desk Technician job description sample template can help you attract an innovative and experienced Help Desk Technician to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Help Desk Technician Job Summary
Our company is searching for a Help Desk Technician to offer technical IT support to our customers. In this position, you may help customers in person or over the phone. If you cannot fix the problem remotely, you may have the customer bring the computer to the help desk for service. This may be as simple as updating software or as complicated as replacing the motherboard. Our ideal applicant has an associate degree in computer science and advanced computer proficiency. A CompTIA A+ Computer Troubleshooting Certification is also beneficial.
Help Desk Technician Duties and Responsibilities
- Answer phone calls and emails from customers
- Help customers fix their problems remotely
- Fix more complicated issues in person
- Record each IT support ticket
- Maintain a list of vendors for replacement parts
Help Desk Technician Requirements and Qualifications
- High school diploma or GED certificate
- Associate degree in computer science (highly preferred)
- Advanced computer proficiency
- CompTIA A+ Computer Troubleshooting Certification (preferred)
- Strong customer service skills
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