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Position Purpose

Clean guest rooms as assigned, ensuring the hotel's and clubs established standards of cleanliness.  Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.  Ensures the confidentiality and security of all guest rooms.

Duties and Responsibilities

• Obtain service area assignments at the beginning of each shift.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. 
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 
• Resolve guest complaints, ensuring guest satisfaction. 
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.  Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean guest rooms by category priority.  Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.  Service assigned guest rooms.
• Empty trash containers.  Remove all dirty terry and replace with clean par to designated layout.  Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.  Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Clean coffeemakers and replace mugs and coffee packets and condiment packs if necessary.  Also replace dirty drinking glasses. 
• Inspect condition of bathrobes and replace soiled/damaged ones.  Remove dirty bed linen and make up bed with clean linen.  Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and luggage racks.
• Dust and polish all furniture.  Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest.  Dust inside.  Check under bed(s), chairs and / or sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.  Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.  Remove dust and debris on television, clock radio, remote control and cable box.  Set correct time on clock
• Clean all lamps and light switches; check for proper working order.  Remove dust, spots and smears from windows, ledges and frames.  Remove dust, grease and smears from telephones and reposition properly.
• Remove dust, smudges and spills from mini bar; ensure it is plugged in and in working order
• Inspect condition of amenities in desk, drawers and guest service directory; replace   designated amounts of proper location within room. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.  Set thermostat to degrees.
• Remove trash, debris and cobwebs from balcony/patio.  Inspect condition of planters and plants; remove debris.  Remove dust, dirt, marks and fingerprints from entrance door(s).
• Ensure presence of fire safety, rate cards and DND sign.  Inspect condition and replace as needed.
• Remove dust, stains and marks from all baseboards, ledges and corners.  Vacuum carpet in guest room.  Empty vacuum bag and wipe vacuum clean.  Spray room with deodorizer.
• Update status of rooms cleaned on assignment sheet.  Return and restock cart at end of shift.  Ensure security of any assigned guest room keys. 
• Report any damages or maintenance problems to the Supervisor. 
• Turn over any lost and found items from guest rooms to the Supervisor.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be able to work under minimal supervision.
• Must be able to fulfill physical requirements of the job- carry heavy items and move furniture from time to time. (30lb)
• Be able to work in a standing position for long periods of time. (up to 8 hours)

Qualifications

Education:     Minimum education level: High school diploma or GED preferred.

Experience:   Previous cleaning experience