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Xbox Support Jobs (NOW HIRING)

Pyramid IT

SDE - XBOX

Redmond, WA · On-site

Staff Augmentation Lifecycle IT solutions o Application Development & Support o Outsourced Testing ... C++,Xbox One XDK, Game Development, Game Test Automation Secondary: C#,Data Structure -Minimum ...

Microsoft C

Product Advisor

Knoxville, TN

... Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk ... Consistently deliver high standards of sales and service, supporting the strategies of the ...

Microsoft

Senior Software Engineering

Redmond, WA · On-site

$160K - $261K/yr

... supporting putting these iconic products into consumers' hands. You will be instrumental in moving Surface and XBOX devices fresh from the factory floor, through global transit networks, and ...

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How much do xbox support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for xbox support in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Xbox Support position, and why are they important?

Success in an Xbox Support role requires strong troubleshooting abilities, knowledge of gaming consoles and software, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and Xbox-specific diagnostic tools is highly beneficial. Excellent communication, patience, and a customer-focused attitude are crucial soft skills that distinguish top performers. These skills ensure quick problem resolution, positive user experiences, and ongoing satisfaction among Xbox customers.

What is an Xbox Support job?

An Xbox Support job involves assisting customers with technical issues, account management, billing inquiries, and troubleshooting for Xbox consoles, services, and games. Support representatives help users via phone, chat, or email, guiding them through solutions to enhance their gaming experience. They also provide information on policies, warranties, and subscription services like Xbox Game Pass. Strong communication and problem-solving skills are essential for this role.

What does a typical workday look like for someone in Xbox Support?

A typical day in Xbox Support involves responding to customer inquiries via phone, email, or chat, assisting with troubleshooting technical issues, account management, and providing guidance on Xbox services and products. Team members collaborate closely with colleagues and escalate complex issues to specialized technical teams when needed. You may handle a variety of cases, ranging from connectivity and software questions to hardware diagnostics. The environment is fast-paced and customer-focused, offering continuous learning opportunities and exposure to new gaming technologies. Many employers provide support through a structured team, fostering a collaborative and supportive atmosphere.

More about XBOX Support jobs
What cities are hiring for Xbox Support jobs? Cities with the most Xbox Support job openings:
What are the most commonly searched types of Xbox Support jobs? The most popular types of Xbox Support jobs are:
What states have the most Xbox Support jobs? States with the most job openings for Xbox Support jobs include:
What job categories do people searching Xbox Support jobs look for? The top searched job categories for Xbox Support jobs are:
XBOX Support jobs near you
Infographic showing various Xbox Support job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 18% Part Time, 9% Temporary, and 18% Contract. Highlights an 73% In-person, 9% Hybrid, and 18% Remote job distribution, with an average salary of $52,061 per year, or $25 per hour.

SDE - XBOX

Pyramid IT

Redmond, WA • On-site

Contractor

Re-posted 15 days ago

Job description

Company Description

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings:
Staff Augmentation
Lifecycle IT solutions
o Application Development & Support
o Outsourced Testing
Mobile Development and Test Automation
The company was incorporated in the State of Georgia in 1996 and has grown to over 2500 Information Technology consultants serving clients across the United States and around the globe. In addition to Atlanta, Pyramid has offices worldwide including Charlotte, NC; Chicago, IL; Dallas, TX; Richmond, VA; San Francisco, CA and Somerset, NJ in the United States, London in the United Kingdom, Singapore, and three offices in India (New Delhi, Hyderabad and Chandigargh).
Pyramid has been ranked by Staffing Industry Analysts as one of the largest diversity staffing firms specializing in IT and among the fastest growing U.S. staffing firm overall. In addition, Pyramid is a previous winner of the National Minority Supplier Development Council's Supplier of the Year and has won numerous Supplier of the Year awards from the Georgia Minority Supplier Development Council.see less

Specialties

IT Staff Augmentation, Application Management Services, Enterprise Project Solutions, Mobile Development, Mobile Test Automation, Product and Engineering Services, Enterprise Mobility, Test Automation, QA - Manual and Automated Testing, QA Strategy

  • Website

    http://www.pyramidci.com

  • Industry

    Information Technology and Services

  • Type

    Privately Held

  • Company Size

    1001-5000 employees

  • Founded

    1996

Job Description

Primary Skill: C++,Xbox One XDK, Game Development, Game Test Automation
Secondary: C#,Data Structure
Job Description:
-Minimum Experience of 5 Years in Game industry
-1 End to End Project Experience
-Strong understanding and hands-on experience on Xbox One XDK
-Strong understanding of Xbox One Test Automation and concept
-Fluent in C++, C# and JavaScript
-Solving complex technical problems that occur within the game's production
-Disseminating knowledge to colleagues, clients, publishers and gamers
-Understanding complex written information, ideas and instructions
-Working closely with team members to meet the needs of a project

Additional Information
All your information will be kept confidential according to EEO guidelines.

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