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Workforce Optimization Manager Jobs in Minnesota

Adecco

Operations Coordinator

Minneapolis, MN · Remote

$18.72/hr

Use workforce management software and call volume history to help manage daily staffing levels and ... Monitor attendance/schedule adherence, and take action as needed, including schedule optimization

Plunkett's Pest Control

Finance Manager

Fridley, MN · On-site

$90K - $110K/yr

Payroll & Workforce Cost Governance * Oversee complex, commissioned based, multi-state payroll ... cost optimization. * Build analytics for total cost of ownership and partner with Operations to ...

CentraCare

Manager Imaging

Saint Cloud, MN · On-site

$106K - $159K/yr

... by optimizing workflows, supporting best-practice standards, and fostering a culture of ... workforce management, competency development, budget performance, operational efficiency, and ...

St. Cloud Hospital

Manager Imaging

Saint Cloud, MN · On-site

$106K - $159K/yr

... by optimizing workflows, supporting best-practice standards, and fostering a culture of ... workforce management, competency development, budget performance, operational efficiency, and ...

CentraCare Health

Manager Imaging

Saint Cloud, MN

$106K - $159K/yr

... by optimizing workflows, supporting best-practice standards, and fostering a culture of ... workforce management, competency development, budget performance, operational efficiency, and ...

Centra Care

Manager Imaging

Saint Augusta, MN · On-site

$106K - $159K/yr

... by optimizing workflows, supporting best-practice standards, and fostering a culture of ... workforce management, competency development, budget performance, operational efficiency, and ...

bluelinx

Operations Manager

Brooklyn Park, MN · On-site

Manage expenses, logistics, and workforce planning for optimal productivity. What You'll Bring: * 7+ years of experience in distribution/warehouse operations (bachelor's degree preferred). * Strong ...

BlueLinx Corporation

Operations Manager

Minneapolis, MN · On-site

$75K - $85K/yr

Manage expenses, logistics, and workforce planning for optimal productivity. What You'll Bring: * 7+ years of experience in distribution/warehouse operations (bachelor's degree preferred). * Strong ...

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Workforce Optimization Manager information

See Minnesota salary details

$32.8K

$104.4K

$177.3K

How much do workforce optimization manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for workforce optimization manager in Minnesota is $104,443.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,500.00 and $129,800.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Workforce Optimization Managers typically do not earn $300,000 annually; such high salaries are more common in executive roles like Chief Executive Officers, surgeons, or specialized professionals such as investment bankers and corporate lawyers. High-paying jobs often require advanced degrees, extensive experience, and specialized skills. Compensation varies based on industry, location, and company size.

What does a workforce optimization manager do?

A workforce optimization manager oversees strategies to improve employee productivity, scheduling, and resource allocation within an organization. They analyze data, implement tools like workforce management software, and coordinate staffing to ensure operational efficiency and meet business goals.

What jobs make $1,000,000 a year?

In the context of a Workforce Optimization Manager, roles that can reach or exceed $1,000,000 annually typically include executive positions such as Chief Executive Officers, Chief Operating Officers, and other C-suite leaders, especially in large corporations. High-level sales roles, investment bankers, and certain specialized professionals in finance or technology may also achieve this income level, often through bonuses, stock options, or profit sharing. These roles usually require extensive experience, advanced skills, and often involve leadership responsibilities or performance-based compensation structures.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

Is a WFM analyst a good career?

A Workforce Optimization Manager role is a viable career path in operations and analytics, focusing on improving workforce efficiency through data analysis, scheduling, and forecasting. It often requires skills in data management, proficiency with workforce management tools, and certifications such as Certified Workforce Planning Professional. The role offers opportunities for advancement into leadership positions and is in demand across industries with large customer service or call center operations.
What job categories do people searching Workforce Optimization Manager jobs in Minnesota look for? The top searched job categories for Workforce Optimization Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Workforce Optimization Manager jobs? Cities in Minnesota with the most Workforce Optimization Manager job openings:
Workforce Optimization Manager jobs near you
Principal Application Analyst

Principal Application Analyst

Mayo Clinic

Rochester, MN

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 688 frontline employees who took The Breakroom Quiz

105th of 882 rated healthcare providers

Job description

Provide advisory support to all enterprise contact centers regarding utilization and configuration of contact center applications, specifically Enterprise Workforce Optimization (WFO) solutions and will serve as the overall product expert for the organization. WFO applications allow the organization to measure the customer experience, identify what impacts them the most, and develop tactics to strategically improve and respond. Stability of WFO tools is necessary to manage business processes and provide actionable data to leaders for decision making. Responsible for design, development, monitoring, administrating, and reporting on the technologies for the Enterprise Contact Center. Duties include but are not limited to:  Leads the design, development, customization, implementation and support of IVR applications on the Contact Center Portal and outbound dialers. Makes recommendations and designs IVR applications that creates a positive customer experience. Frequently works with contact center platforms and technologies. Daily call list loading, consistent monitoring of intra-day dialer and agent activity, as well as campaign reporting. Monitor performance, daily data integration, validity of output, and coordinate the care and on/o hours maintenance of the applications. Must be able to accurately assess and resolve basic issues surrounding call list management and agent interaction with the software. Performs routine dialer maintenance tasks. Represents the first point of contact for reporting and fixing any issues regarding the contact center and will work closely with supervisors and agents to maintain consistent call delivery. Customizes IVR environments using required software such as Core JAVA and VXML or others. Develops applications that can retrieve data using various databases such as Oracle 9i and SQL Server 7.0. Designs and validates dialing rules meet FCC regulations for all dialing campaigns. Designs and delivers initial solution configuration and ongoing configuration as Enterprise WFO footprint expands. Monitors adapters and feeds to ensure they are working properly and engages Enterprise Systems partners to resend if necessary. Completes model validations to ensure data output is valid and accurate between source and WFM/QM software. Responsible for managing all IVR projects from inception to implementation and post cut-over support. Responsible for overall design, expansion, and enhancements of IVRs related to generating new revenue streams. Independently designs and deploys new applications with other I.T. systems integration for voice technology services and outbound dialers. Assists with upgrades, fixes, patches and maintains the lab environment in order to execute testing/user acceptance testing. Participate in on-call rotation. The Application Administrator also assists with ongoing data integration as new customers or work types are identified. Telecommuting permitted.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Master's degree in Business Analysis, Business Administration, Engineering, Computer Information Systems, or related and 6 years of experience OR a Bachelor's degree in Business Analysis, Business Administration, Engineering, Computer Information Systems, or related and 8 years of experience required.

Skills: Background in customizing IVR environments using required software such as Core JAVA , VXML; Background in developing applications using various databases such as Oracle 9i and SQL Server 7.0; Vendor application design; Monitoring and maintenance of intra-day dialer and agent activity and campaign reporting; Maintenance of telephony converged platform lab environment in order to execute testing/user acceptance testing.

Anyone seeking to apply for this position may submit an application at jobs.mayoclinic.org. Reference job Ref# 385790

Visa sponsorship is not available for this role.
 

What Mayo Clinic employees say

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About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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