Workforce Manager Jobs in Reno, NV (NOW HIRING)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Workforce Analyst is responsible for labor planning, scheduling strategy, and workforce analytics across Palisades Tahoe Resort. In partnership with operational leaders, this role optimizes labor utilization, enhances scheduling practices, and supports financial and operational objectives while maintaining a positive employee experience.

This position serves as the resort's primary resource for labor reporting, workforce analytics, scheduling support, Workday workforce management, and labor-related operational planning. Leveraging data including weather patterns, seasonality, guest demand, and labor trends, the Workforce Analyst identifies opportunities to improve efficiency, consistency, and labor performance. This position combines analytical rigor with strong cross-functional collaboration to support informed decision-making, drive accountability in labor management practices, and contribute to continuous operational improvement.

This role is on-site and is NOT remote.

Applicants must be 18 years of age.

Salary: The base salary range below represents the low and high end of the Palisades Tahoe Resort, LLC's salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base salary range: $70,304 - $83,852 per year

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!

• Healthcare options for both Seasonal & Year-Round employees

• Generous discounts on outdoor gear, apparel, etc.

• 401(k) plan with generous company match

• Free lift tickets, plus 50% off lift tickets

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!

• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Labor utilization and scheduling practices across resort departments, ensuring alignment with operational needs, financial targets, and employee experience goals.
• Partner with department leaders to develop effective staffing models and scheduling strategies based on various data points such as skier forecasts, weather, business demand, etc.
• Monitor labor metrics including hours worked, overtime and labor cost percentages; identify trends and opportunities for improvement.
• Develop and maintain labor reporting and dashboards to support operational and executive decision-making.
• Serve as the resort subject matter expert for workforce scheduling systems and labor management tools, including Workday scheduling functionality.
• Audit schedules and labor practices for compliance with company policies, labor laws, meal/rest break requirements.
• Provide guidance and training to managers on scheduling best practices, labor optimization, forecasting, and workforce planning.
• Support the development and implementation of labor standards, staffing templates, and scheduling SOPs across departments.
• Collaborate with Finance, HR, and operational leaders on annual labor budgeting, forecasting, and strategic workforce planning initiatives.
• Identify operational inefficiencies and partner with leaders to implement process improvements that balance service standards, labor efficiency, and employee engagement.
• Assist leaders in planning for peak periods, special events, holidays, and seasonal transitions through proactive labor forecasting and staffing support.
• Monitor open shifts, schedule adherence, and staffing gaps; support operational leaders with workforce solutions as needed.
• Participate in workforce optimization and scheduling-related projects, implementations, and continuous improvement initiatives.

Competencies and Job Requirements:

• Advanced Excel proficiency, including pivot tables, charts, formulas, and data analysis; (experience with SQL, BI tools a plus).
• Strong data analysis and database management skills, including the ability to understand data structures across multiple systems and retrieve, validate, and interpret workforce data.
• Experience with workforce management and scheduling systems, preferably Workday.
• Demonstrated ability to analyze complex data and translate insights into clear, actionable business recommendations.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and communicate effectively at all levels of the organization.
• Strong organizational, problem-solving, and project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Adaptable and solutions-oriented, with the ability to respond effectively to changing business needs and priorities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong interpersonal skills with the ability to work independently and collaboratively across departments.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service mindset and safety awareness.

Success Profile:

• Builds strong partnerships with front-line leaders and senior stakeholders.
• Communicates complex financial and operational insights effectively.
• Demonstrates curiosity, critical thinking, and proactive problem-solving.
• Quickly develops business acumen and earns trust across teams.

First 90 Days and Beyond:

• Establish strong relationships with key stakeholders and understand operational drivers.
• Develop foundational knowledge of labor models, systems, and processes.
• Begin contributing insights and supporting workforce optimization initiatives.

Within Six Months:

• Independently manage forecasting and labor analysis processes.
• Deliver strategic insights that influence staffing and operational decisions.

Education and Experience

Required:

• High School Diploma or GED
• Two years of experience in workforce management, scheduling, analytics, related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of labor laws, staffing and scheduling best practices, HR processes, FLSA guidelines and CA State Labor Laws.
• Proficiency with Workday and Microsoft Excel.

Preferred:

• Bachelor's degree or certification in Analytics, Human Resources, Hospitality, Business Administration, or related field.
• Familiarity with HCM and time-tracking systems.
• Familiarity with weather-driven demand forecasting is a plus.
• Previous experience within the travel or ski industry preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

Equipment Used in Job: General office equipment

For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.