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Workforce Management Manager Jobs in Alabama (NOW HIRING)

Aerotek

Construction Workforce Manager

Newbern, AL · On-site

$60K - $65K/yr

Optimize the performance of associates through performance management and feedback, KPI tracking ... Construction and workforce management experience preferred * Construction Specific OSHA 10 ...

Aerotek

Construction Workforce Manager

Newbern, AL

Optimize the performance of associates through performance management and feedback, KPI tracking ... Construction and workforce management experience preferred * Construction Specific OSHA 10 ...

SSA Marine

Operations Labor Manager

Mobile, AL · On-site

$67K - $85K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority over the hiring, assignment, direction, evaluation, discipline, and termination of assigned labor ...

SSA Marine

Operations Labor Manager

Mobile, AL

$67K - $85K/yr

Workforce Management and Labor Relations * Exercises independent judgment and management authority over the hiring, assignment, direction, evaluation, discipline, and termination of assigned labor ...

Employbridge

HR & Accounting Manager

Madison, AL · On-site

This role requires a hands-on leader who can effectively balance administrative, financial, and workforce management responsibilities. Key Responsibilities * Manage personnel administration and labor ...

Surge Staffing

Production Senior Manager

Opelika, AL

$90K/yr

... workforce management, inventory control, process improvement initiatives, and operational planning. This role provides leadership to production teams while driving improvements in productivity ...

Surge Staffing

Production Senior Manager

Opelika, AL · On-site

... workforce management, inventory control, process improvement initiatives, and operational planning. This role provides leadership to production teams while driving improvements in productivity ...

Mattress Firm, Inc.

Store Sales Manager

Birmingham, AL

$73K - $90K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.), utilizing Operations team support and tools. Ensure company policies, including ...

Mattress Firm, Inc.

Store Sales Manager

Jasper, AL · On-site

$65K - $80K/yr

Workforce Management Conduct workforce management activities (store staffing schedule, reconcilingpunches,etc.),utilizingOperations team support and tools. Ensure company policies, including ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Alabama?

The most popular types of Workforce Management jobs in Alabama are:

What are popular job titles related to Workforce Management Manager jobs in Alabama?

For Workforce Management Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Alabama look for?

The top searched job categories for Workforce Management Manager jobs in Alabama are:

What cities in Alabama are hiring for Workforce Management Manager jobs?

Cities in Alabama with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Workforce Management Login Administrator

Teleperformance USA

Hanceville, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

45th of 72 rated call and contact centers

Job description

Category : Workforce Management

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose 

This position will support the WFM department with daily Login Identification administering. Update and maintain client specific Hierarchies. Troubleshoot ID issues. Submit terminations by following client specific process for roll offs in a timely manner. 

Preference will be given to those available to work onsite at the Brownsville, TX location. Work at home is still available for this role. 

Your Responsibilities

  • Process and resolve helpdesk tickets through internal Teleperformance Helpdesk.  
  • Generate Network logins for new hire agents or update for internal transfers.  
  • Assigning, binding and disabling of ACD-IDs in CCMS.  
  • Create/assign Firecastle profiles for new hire agents or internal transfers.  
  • Request Client specific logins through client process within SLA.  
  • Maintain the tracking of Client logins in CCMS.  
  • Reset passwords and troubleshoot login/access issues.  
  • Submit roll-off requests or forms based on site attrition though client specific process within in SLA.  
  • Other duties as directed by supervisor. 

Qualifications 

  • 90 day+ in current position 
  • 6 months of call center operations or Workforce experience is a plus 
  • Must be detail oriented 
  • Willing to work extended hours and or weekends when needed 
  • Strong skills in handling constant change 
  • Work in Harmony with others 
  • Excellent service skills (timeliness of delivery and quality) 
  • Experience with Microsoft based technologies 
  • Willingness to face new challenges daily 
  • Ability to effectively communicate both verbally and written, with all levels of staff and management 
  • Strong organizational and time management skills 
  • Strong interpersonal and customer service skills  

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