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Weekend Software Support Engineer Jobs in Chicago, IL

JPMorganChase

Technology Support Engineer

Chicago, IL · On-site

... Participate in weekend rotation on-call as required • Participate in planned events ... improve software • Kubernetes, Kafka, Linux, and Wintel deployment and operational skills • ...

Options-IT

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Conduct regular maintenance activities, including software updates and configuration changes, to ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ... Their work may include installing, configuring, and updating hardware and software, as well as ...

Options

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Conduct regular maintenance activities, including software updates and configuration changes, to ...

Charles Schwab Inc.

Senior Support Engineer

Chicago, IL · On-site

$120K - $145K/yr

Wealth and Asset Management Engineering within Schwab Technology supports critical teams across ... software • Perform routine maintenance, patching, and upgrades • Track and manage device ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

$65K - $80K/yr

Role Summary The Customer Support Engineer promotes sales of Misumi products through Customer ... Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB ...

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... M software, VB, VBA (plus) Company : Fictiv is a digital manufacturing and supply chain company ...

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Weekend Software Support Engineer information

See Chicago, IL salary details

$40.7K

$93.4K

$171.5K

How much do weekend software support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for weekend software support engineer in Chicago, IL is $93,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $128,800.00 per year, depending on experience, location, and employer.

What does a Weekend Software Support Engineer do?

A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.

What are some common challenges faced by Weekend Software Support Engineers, and how can they be effectively managed?

Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Software Support Engineer, and why are they important?

To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL? The most popular types of Software Support Engineer jobs in Chicago, IL are:
What are popular job titles related to Weekend Software Support Engineer jobs in Chicago, IL? For Weekend Software Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Weekend Software Support Engineer jobs in Chicago, IL look for? The top searched job categories for Weekend Software Support Engineer jobs in Chicago, IL are:
Weekend Software Support Engineer jobs near you

Technology Support Engineer

JPMorganChase

Chicago, IL • On-site

Full-time

Posted 10 hours ago

Job description

Job Summary:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III team member, you will ensure the operational stability and performance of production application flows, diagnosing and resolving complex issues while maintaining a culture of continuous improvement.
Responsibilities:
• Work collaboratively in teams and develop meaningful relationships to achieve common goals
• Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
• Provide production support in high‑volume, high‑frequency payments environments
• Manage incident Management, command, situational analysis, escalation, and rapid mitigation
• Communicate clearly and concisely with stakeholders and senior management
• Plan ownership, retrospectives, and problem‑management cadences
• Working in shift environment of any 8‑hour period within a 24/5 (08:00–17:00, 15:00–00:00, 23:00–08:00).
• Participate in weekend rotation on-call as required
• Participate in planned events, retrospectives, and problem‑management sessions is expected.
Qualifications:
Required:
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
• Kubernetes, Kafka, Linux, and Wintel deployment and operational skills
• Continuous improvement mindset: automation, documentation, and SLA discipline
• End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace)
• Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA)
• Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning
Preferred:
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.

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