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Weekend Service Desk Jobs in Ohio (NOW HIRING)

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Dealer Tire

Service Desk Analyst

Cleveland, OH · On-site

$22 - $26/hr

Base Pay Range: $22 - 26/hour As a Service Desk Analyst, your essential job functions will include the following: * Core Focus: Frontline support, incident resolution, request fulfillment, and ...

Dealer Tire, LLC

Service Desk Analyst

Cleveland, OH · On-site

$63.04/hr

Base Pay Range:$22 - 26/hourAs a Service Desk Analyst, your essential job functions will include the following:Core Focus: Frontline support, incident resolution, request fulfillment, and delivering ...

Dealer Tire, LLC

Service Desk Analyst

Cleveland, OH · On-site +1

$22 - $26/hr

Base Pay Range: $22 - 26/hour As a Service Desk Analyst, your essential job functions will include the following: * Core Focus: Frontline support, incident resolution, request fulfillment, and ...

Flynn Group

IT Service Desk Temp

Independence, OH · On-site

Our Vision for this Role Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

Flynn Group

IT Service Desk Temp

Independence, OH

Our Vision for this Role Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

Idealforce

Service Desk 2/SD2 (37310)

Columbus, OH · On-site

Service Desk 2/SD2 (37310) IDEALFORCE has a contract position available immediately for a Service Desk 2 (SD2) to join our customer in Columbus, OH. This is an onsite position. Please find below ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Ohio

Weekend Service Desk information

See Ohio salary details

$8

$19

$36

How much do weekend service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend service desk in Ohio is $19.27, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Ohio?

The most popular types of Service Desk jobs in Ohio are:

What are popular job titles related to Weekend Service Desk jobs in Ohio?

For Weekend Service Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Weekend Service Desk jobs in Ohio look for?

The top searched job categories for Weekend Service Desk jobs in Ohio are:

What cities in Ohio are hiring for Weekend Service Desk jobs?

Cities in Ohio with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,083 per year, or $19.3 per hour.

IT Service Desk Analysts

Maven LLC

Columbus, OH

Full-time

Re-posted 15 days ago

Job description

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.

Job Responsibilities:

      Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services

      Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook

      Supporting enterprise production support process for reporting, evaluating, resolving incidents

      Leveraging Salesforce as a ticketing tool

      Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems

      Reporting on metrics like call volume, call types, technical talk time

      Contributing to improving the help desk process, and reducing trends to drive down overall incident volume

      Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise

      Complete daily help desk checklist summarizing handoff tickets, policies and settlements

      Lead specialists may also act as manager on call.

Requirements:

      Strong customer service, organization, and communication skills

      Strong process management skills

      Ability to understand software, hardware, telephony and connectivity

      Ability to acquire data

      Ability to multi-task

      Ability to focus on objectives while being detail-oriented

      Ability to work independently

      Strong problem-solving skills

      Ability to work effectively with colleagues

      Ability to listen effectively and communicate with candor and honesty

      1-2 years in IT Support (Service Desk preferred and/or Deskside experience

      Experience in supporting multi-site and/or supporting or deploying systems preferred

      Experience using Service Desk ticketing system to track incidents/requests

      Experience win Medium/large support environments

      Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required

     Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support

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