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Weekend Peer Support Warmline Jobs in Raleigh, NC

Wake Counseling

Mental Health Therapist

Raleigh, NC · Hybrid

$80K/yr

Peer support provided during onboarding phase * Weekly consultation & team meetings for ... or weekend sessions) * Credentialing with major insurance companies (BCBS, UHC, Aetna, Ambetter ...

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Weekend Peer Support Warmline information

See Raleigh, NC salary details

$10

$19

$28

How much do weekend peer support warmline jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend peer support warmline in Raleigh, NC is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.01 per hour, depending on experience, location, and employer.

What is a Weekend Peer Support Warmline?

A Weekend Peer Support Warmline is a confidential, non-crisis phone service staffed by individuals with lived experience of mental health challenges. It operates specifically during weekends to provide support, empathy, and resources to callers who may be feeling isolated, anxious, or in need of someone to talk to. Unlike emergency hotlines, warmlines focus on offering emotional support rather than crisis intervention, often helping prevent situations from escalating. The staff, known as peer supporters, use their personal experiences to relate to callers and offer understanding and guidance. This service is especially valuable for those seeking support outside of traditional business hours.

What are the key skills and qualifications needed to thrive as a Weekend Peer Support Warmline operator?

To excel as a Weekend Peer Support Warmline operator, you need lived experience with mental health challenges, strong active listening abilities, and often a peer support specialist certification. Familiarity with call center software, basic data entry systems, and crisis intervention protocols is typically required. Outstanding empathy, patience, and nonjudgmental communication skills help build trust and provide effective support to callers. These skills are vital to offering compassionate, reliable assistance and connecting individuals to appropriate resources during vulnerable times.

What are the most common challenges faced by Weekend Peer Support Warmline staff, and how can they prepare for them?

Weekend Peer Support Warmline staff often encounter challenges such as managing high call volumes, supporting callers in emotional distress, and maintaining personal well-being during emotionally intensive shifts. To prepare, it's important to develop strong active listening skills, set healthy boundaries, and practice self-care routines. Collaborating regularly with supervisors and fellow peer supporters can also provide valuable emotional support and opportunities to debrief after difficult calls, helping to prevent burnout and maintain quality service.

What is the difference between Weekend Peer Support Warmline vs Peer Support Specialist?

AspectWeekend Peer Support WarmlinePeer Support Specialist
CredentialsTypically no formal certifications required; training providedOften requires certification or training in peer support or mental health
Work EnvironmentRemote or phone-based support, flexible hours on weekendsIn-person or virtual settings, may include community centers or clinics
Employer & IndustryNonprofits, mental health helplines, community organizationsHealthcare facilities, mental health agencies, community programs

The Weekend Peer Support Warmline primarily offers emotional support via phone during weekends, often with minimal formal credentials. In contrast, a Peer Support Specialist may work in various settings, providing ongoing mental health support, often requiring specific training or certification. Both roles focus on peer-based assistance but differ in scope, environment, and credential requirements.

What are the most commonly searched types of Peer Support Warmline jobs in Raleigh, NC?

The most popular types of Peer Support Warmline jobs in Raleigh, NC are:

What are popular job titles related to Weekend Peer Support Warmline jobs in Raleigh, NC?

For Weekend Peer Support Warmline jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Weekend Peer Support Warmline jobs in Raleigh, NC look for?

The top searched job categories for Weekend Peer Support Warmline jobs in Raleigh, NC are:

Weekend Peer Support Warmline jobs near you
Infographic showing various Weekend Peer Support Warmline job openings in Raleigh, NC as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,877 per year, or $19.2 per hour.

Peer Support Services Supervisor - Durham NC

Pathways to Life, Inc

Durham, NC • On-site

$15.75 - $20.50/hr

Full-time

Re-posted 12 days ago

Job description

Now Hiring: Peer Support Services Supervisor (Durham, NC)

Full-Time | Pathways to Life, Inc.

About Us

Pathways to Life, Inc. is a person-centered behavioral health organization committed to supporting individuals on their recovery journey. Our Peer Support Services (PSS) program in Durham empowers people with lived experience to guide others in finding hope and healing. We are currently seeking a Peer Support Services Supervisor to lead our dynamic team.

Position Summary

The Peer Support Services Program Supervisor (PSS Supervisor) is a full-time Qualified Professional (QP) who provides leadership, clinical oversight, and administrative supervision for the Peer Support Services Program. The PSS Supervisor ensures fidelity to recovery principles and compliance with 10A NCAC 27G .0104(19) and other applicable regulations.

Key Responsibilities
  • Provide leadership and oversight to the Peer Support Services program under state guidelines.
  • Offer monthly (or more frequent) administrative and supportive supervision to CPSS staff, tailored to their experience levels.
  • Promote the personal and professional growth of Peer Support Specialists within HR standards.
  • Ensure compliance with the NC Peer Support Specialist Certification Program's code of ethics and philosophy of recovery.
  • Advocate for the CPSS role across the agency and in the community.
  • Monitor beneficiary progress through quarterly contact (in-person, telehealth, or audio-only), ensuring alignment with Person-Centered Plans.
  • Coordinate or conduct beneficiary assessments, if appropriately licensed.
  • Collaborate with CPSS and beneficiaries to develop recovery-oriented, person-centered plans that support integrated care.
  • Facilitate or co-facilitate skill-building and recovery groups as needed.
  • Supervise documentation quality through regular service note reviews and staff meetings.
  • Evaluate staff performance, set goals, and develop individual supervision plans.
  • Determine team caseload size based on client acuity and need.
  • Ensure timely referral and connection to community resources as requested by beneficiaries.
  • Provide direct peer support services as needed to help manage workload during periods of high demand.
Minimum Qualifications
  • Must meet the requirements of a Qualified Professional (QP) per 10A NCAC 27G .0104(19).
  • Must maintain a current, active NC Peer Support Specialist Certification (CPSS).
  • Demonstrated training in quality supervisory skills.
  • Deep understanding of the role, ethics, and philosophy of Certified Peer Support Specialists (CPSS).
  • Experience in behavioral health, recovery services, and staff supervision.
  • Strong interpersonal, documentation, and organizational skills.
Preferred Qualifications
  • Previous experience supervising peer support or recovery-based teams.
  • Familiarity with NC Medicaid documentation and person-centered planning.
Location

Durham, NC - this is a full-time, in-person position.

Schedule

Monday-Friday. Occasional evening or weekend hours may be required.

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