You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
IT Support Engineer II, Ops Tech Solutions (OTS)
Garner, NC · On-site
$61 - $106/hr
You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
IT Support Engineer II, Ops Tech Solutions (OTS)
Garner, NC · On-site
$61 - $106/hr
You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
You are able to resolve customer issues in time of crisis to get them working again. You are ... veteran status, disability, or other legally protected status. Our inclusive culture empowers ...
Veterans Crisis Line information
See Raleigh, NC salary details
$12.15 - $13.94
2% of jobs
$13.94 - $15.72
9% of jobs
$16.63 is the 25th percentile. Wages below this are outliers.
$15.72 - $17.50
26% of jobs
The median wage is $18.21 / hr.
$17.50 - $19.29
31% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.29 - $21.07
12% of jobs
$21.07 - $22.86
7% of jobs
$22.86 - $24.64
5% of jobs
$24.64 - $26.43
3% of jobs
$26.43 - $28.21
2% of jobs
$28.21 - $29.99
1% of jobs
$29.99 - $31.78
1% of jobs
$12
$20
$31
How much do veterans crisis line jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for veterans crisis line in Raleigh, NC is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.25 per hour, depending on experience, location, and employer.
What is a Veterans Crisis Line?
A Veterans Crisis Line job involves supporting veterans, service members, and their families in crisis by providing immediate, confidential assistance. Employees answer calls, texts, or chats to assess needs, offer emotional support, and connect individuals with appropriate resources. The role requires strong communication skills, empathy, and the ability to handle high-stress situations. Training is provided to ensure responders can effectively assist individuals experiencing mental health challenges.
What skills and qualifications are needed for the Veterans Crisis Line?
To thrive as a Veterans Crisis Line responder, you need a background in mental health, counseling, or social work, with relevant education or experience supporting individuals in crisis. Proficiency in crisis intervention protocols, call center software, and often certifications such as ASIST (Applied Suicide Intervention Skills Training) are highly beneficial. Compassion, resilience, active listening, and strong communication skills distinguish top performers in this emotionally demanding role. These abilities are essential for providing effective, immediate support to veterans in distress while ensuring accurate documentation and referral to appropriate services.
What challenges do Veterans Crisis Line responders face, and how does the team support each other?
Veterans Crisis Line responders often encounter emotionally intense calls from individuals in acute crisis, which can be challenging to manage on a regular basis. The work environment is highly supportive, with structured debriefing sessions, regular supervision, and access to mental health resources to help staff cope with the emotional demands of the job. Team collaboration is essential, with colleagues and supervisors available for real-time consultation and support. As a responder, you'll be part of a compassionate, mission-driven team dedicated to making a real difference in veterans' lives while prioritizing the well-being of its staff.
What are the most commonly searched types of Veterans Crisis Line jobs in Raleigh, NC?
The most popular types of Veterans Crisis Line jobs in Raleigh, NC are:
What are popular job titles related to Veterans Crisis Line jobs in Raleigh, NC?
For Veterans Crisis Line jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Veterans Crisis Line jobs in Raleigh, NC look for?
The top searched job categories for Veterans Crisis Line jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Veterans Crisis Line jobs?
Cities near Raleigh, NC with the most Veterans Crisis Line job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
Amazon rating
7.4
Based on 7,128 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them
About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Job duties include, but are not limited to:
- Troubleshooting difficult IT problems without SOPs.
- Planning and coordinating CMs and CM .templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- 3+ years of IT client, server, and network service delivery experience
- Possess and maintain a current, valid Driver License
PREFERRED QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience communicating complex ideas to technical and non-technical audiences
- Can show strong verbal and written communication skills
- Experience managing multiple projects, prioritizing, planning, and managing time
- Strong troubleshooting skills of very complex systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NC, Garner - 60,700.00 - 106,300.00 USD annually
About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there's more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
Job duties include, but are not limited to:
- Troubleshooting difficult IT problems without SOPs.
- Planning and coordinating CMs and CM .templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- 3+ years of IT client, server, and network service delivery experience
- Possess and maintain a current, valid Driver License
PREFERRED QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, or a related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience communicating complex ideas to technical and non-technical audiences
- Can show strong verbal and written communication skills
- Experience managing multiple projects, prioritizing, planning, and managing time
- Strong troubleshooting skills of very complex systems
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NC, Garner - 60,700.00 - 106,300.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US