ZipRecruiter

Log In

1

Peer Support Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

It is the responsibility of the Warmline Peer Specialist to provide direct non-crisis supportive services to consumers living in agency residential programs, supported living programs, contacting the ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA

$18/hr

It is the responsibility of the Warmline Peer Specialist to provide direct non-crisis supportive services to consumers living in agency residential programs, supported living programs, contacting the ...

All JobsPeer Support Warmline Jobs

Peer Support Warmline information

See salary details

$10

$19

$28

How much do peer support warmline jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are typical challenges faced by Peer Support Warmline operators, and how are they supported in managing these challenges?

Peer Support Warmline operators often encounter emotionally intense or sensitive conversations, which can be both rewarding and challenging. To help manage these challenges, most organizations provide regular supervision, peer debriefing sessions, and access to mental health support services for staff. Additionally, operators may receive ongoing training and participate in team meetings to share strategies and support one another. This collaborative environment helps ensure staff well-being while maintaining a high standard of care for callers.

What are the key skills and qualifications needed to thrive in the Peer Support Warmline position, and why are they important?

To thrive as a Peer Support Warmline operator, you need lived experience with mental health challenges, active listening abilities, and foundational knowledge of mental health resources. Familiarity with call center software, confidential note-taking systems, and sometimes relevant certifications in peer support or mental health first aid can be beneficial. Compassion, non-judgmental communication, and emotional resilience are standout soft skills for this role. These abilities ensure you can provide effective support, maintain professional boundaries, and help callers feel heard and understood during times of need.

What is a Peer Support Warmline job?

A Peer Support Warmline job involves providing emotional support, active listening, and resource referrals to individuals experiencing stress, mental health challenges, or loneliness. Unlike crisis hotlines, warmlines offer nonjudgmental support for people who need someone to talk to before reaching a crisis point. Peer support specialists in this role often have lived experience with mental health challenges and use their personal insights to help others. The goal is to foster connection, encourage self-care, and provide guidance to additional support services if needed.

More about Peer Support Warmline jobs
What are the most commonly searched types of Peer Support Warmline jobs? The most popular types of Peer Support Warmline jobs are:
What job categories do people searching Peer Support Warmline jobs look for? The top searched job categories for Peer Support Warmline jobs are:
Peer Support Warmline jobs near you
Infographic showing various Peer Support Warmline job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Peer Support Counselor

Mental Health Minnesota

Saint Paul, MN • On-site

$20/hr

Full-time, Part-time

Retirement, PTO

Re-posted 14 days ago

Job description

Reports to: Warmline Program Coordinator
Staff Direct Reports: None
Job Type: Part-time and full-time opportunities are available, with regularly scheduled hours between 9AM and 9PM (service is open seven days/week). We are currently hiring for a minimum of 16 hours a week and have specific shifts open at this time.
These positions work out of the Mental Health Minnesota office, and are not remote.
Primary Position Duties:
  • Respond to incoming Warmline calls or texts/online chats
  • Provide confidential peer support under standards set by Mental Health Minnesota
  • Provide information and referrals as needed and appropriate
  • In consultation with a supervisor, provide crisis intervention response as needed
  • Maintain accurate reports of calls, chats and texts (documentation must be completed in real time)
  • Fulfill continuing education requirements as requested or required for the organization
  • Attend routinely scheduled meetings for Warmline staff

Required Experience/Qualifications: In keeping with the established model of peer support provision, candidates must have lived mental health experience. A minimum of one year of successful employment or volunteer experience in the mental health field is preferred. A high school diploma or equivalent is required, as is proficiency in use of internet, email, and Google Docs, and willingness to learn cloud-based organizational technology (including phone, texting and online chat services, HR software and database software, etc.) Experience providing peer support is highly desired, as are candidates who have completed Certified Peer Support Specialist or Certified Peer Recovery Specialist training. However, peer support training will be provided by the organization for those who do not already have certification. Training is provided and is paid time for new Warmline staff.
Salary and Benefits: The starting wage for these positions is $20.00/hour. Benefits include an Employee Assistance Program (EAP), additional pay in lieu of insurance, generous paid time off and Earned Sick and Safe Time, 401(k) match, free parking, easy access to mass transit, and more.
Mental Health Minnesota is an Equal Employment Opportunity employer.

Apply