ZipRecruiter

Log In

1

Peer Support Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

OREGON FAMILY SUPPORT NETWORK INC

ROO Manager

Salem, OR · On-site

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support ... Requires experience working as a peer support to families raising a child with emotional ...

Spectrum Health

Unit Secretary Postpartum

Grand Rapids, MI · On-site

$40K - $49K/yr

... support every step of the way. We even have Lactation Peer Counselors and Consultants available during your inpatient stay and a lactation warmline for continued assistance. Scope of work This role ...

All JobsEducation JobsTutoring JobsTutor JobsPeer Support Warmline Jobs

Peer Support Warmline information

See salary details

$10

$19

$28

How much do peer support warmline jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a peer support warmline?

A Peer Support Warmline job involves providing emotional support, active listening, and resource referrals to individuals experiencing stress, mental health challenges, or loneliness. Unlike crisis hotlines, warmlines offer nonjudgmental support for people who need someone to talk to before reaching a crisis point. Peer support specialists in this role often have lived experience with mental health challenges and use their personal insights to help others. The goal is to foster connection, encourage self-care, and provide guidance to additional support services if needed.

What are the key skills and qualifications needed to thrive in the peer support warmline position?

To thrive as a Peer Support Warmline operator, you need lived experience with mental health challenges, active listening abilities, and foundational knowledge of mental health resources. Familiarity with call center software, confidential note-taking systems, and sometimes relevant certifications in peer support or mental health first aid can be beneficial. Compassion, non-judgmental communication, and emotional resilience are standout soft skills for this role. These abilities ensure you can provide effective support, maintain professional boundaries, and help callers feel heard and understood during times of need.

What are typical challenges faced by peer support warmline operators, and how are they supported in managing these challenges?

Peer Support Warmline operators often encounter emotionally intense or sensitive conversations, which can be both rewarding and challenging. To help manage these challenges, most organizations provide regular supervision, peer debriefing sessions, and access to mental health support services for staff. Additionally, operators may receive ongoing training and participate in team meetings to share strategies and support one another. This collaborative environment helps ensure staff well-being while maintaining a high standard of care for callers.

More about Peer Support Warmline jobs

What are the most commonly searched types of Peer Support Warmline jobs?

The most popular types of Peer Support Warmline jobs are:

What job categories do people searching Peer Support Warmline jobs look for?

The top searched job categories for Peer Support Warmline jobs are:

Peer Support Warmline jobs near you
Infographic showing various Peer Support Warmline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Peer Warmline Specialist - CPRC or CPSS

Common Ground

Pontiac, MI

$21/hr

Full-time, Part-time

PTO

Posted 2 days ago

New

Job description

MDHHS Peer Support Specialist Certification (CPSS) 
or
Peer Recovery Coach Certification (CPRC) Required

Full-Time Shifts
10:00 am - 6:00 pm Sunday - Thursday
6:00 pm - 2:00 am Thursday - Monday

Part-Time Shifts
10:00 am - 6:00 pm Friday - Sunday
10:00 am - 6:00 pm Saturday - Monday 

Base Pay: $21 hourly
About you:
The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Login to helpline applications
  • Accept incoming calls, chats and/or texts
  • Support callers to develop their own coping skills and wellness plans
  • Connect callers to the MiCAL crisis line, as needed
  • Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
  • Document each encounter while in-call
  • Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
  • Maintain high level confidentiality while performing all duties
  • Perform other duties as assigned
What you need to apply
  • Permanent year-round Michigan residency
  • High School Diploma or GED equivalent
  • MDHHS Certified Peer Support Specialist
  • Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
 
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
 
Find out more at https://commongroundhelps.org
Click this link to view the full job description: Peer Warmline Specialist

Apply