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From Home Peer Support Warmline Jobs (NOW HIRING)

Community Bridges, Inc.

Peer Support

Portland, OR · On-site

$19 - $22.80/hr

CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication ... Peer Support Specialist certification from the Oregon Health Authority required or able to be ...

cbi

Peer Support

Portland, OR

$19 - $22.80/hr

Minimum six months of recovery from substance use and/or mental health challenges. * Experience in outreach, peer support, homeless services, or behavioral health preferred. * Driver's license (valid ...

Clarvida - Maine

Family Support Specialist

Bangor, ME · On-site

$18 - $20/hr

... Peer Support Specialist to work with families receiving mental health services who benefit from ... You will serve as part of a Behavioral Health Home team and receive meaningful supervision to ...

Blue Sage Rehabilitation Services

Peer Support

Phoenix, AZ

$17.50 - $22.25/hr

... needs to promote healing from factors that are associated with substance abuse: trauma ... We are currently hiring for Peer Supports to help support our clientele during treatment groups and ...

Clarvida

Family Support Specialist

Bangor, ME

$20 - $40/hr

... Peer Support Specialist to work with families receiving mental health services who benefit from ... You will serve as part of a Behavioral Health Home team and receive meaningful supervision to ...

Clarvida - Maine

Family Support Specialist

Bangor, ME · On-site

$20 - $40/hr

... Peer Support Specialist to work with families receiving mental health services who benefit from ... You will serve as part of a Behavioral Health Home team and receive meaningful supervision to ...

Citizen Advocates LLC

PEER SUPPORT SPECIALIST

Malone, NY · On-site

$16.50 - $20.50/hr

Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). * Bridging from institutions (e.g. inpatient or residential ...

Citizen Advocates, Inc.

PEER SUPPORT SPECIALIST

Malone, NY · On-site

$16.50 - $20.50/hr

Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). * Bridging from institutions (e.g. inpatient or residential ...

Citizen Advocates LLC

PEER SUPPORT SPECIALIST

Malone, NY · On-site

$16.50 - $20.50/hr

Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). * Bridging from institutions (e.g. inpatient or residential ...

Clarvida - Idaho

Peer Support Specialist

Nampa, ID · Hybrid

$19 - $21/hr

Responsibilities · Deliver peer support services to clients in home and community-based settings ... Official communication regarding job opportunities will only come from authorized @clarvida.com ...

Citizen Advocates, Inc.

PEER SUPPORT SPECIALIST

Malone, NY · On-site

$16.50 - $20.50/hr

Bridging from jail or prison to an individual's/family's home (note: that peer supports while in Jail are not Medicaid reimbursable). * Bridging from institutions (e.g. inpatient or residential ...

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From Home Peer Support Warmline information

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How much do from home peer support warmline jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for from home peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is a From Home Peer Support Warmline?

A From Home Peer Support Warmline is a telephone service where trained individuals with lived experience of mental health challenges provide emotional support to callers. Unlike crisis hotlines, warmlines are intended for people who need someone to talk to, but are not in immediate crisis. Operators typically work from home and offer a listening ear, empathy, and shared experiences, helping callers feel less isolated. These services are confidential, non-judgmental, and can be a valuable resource for mental wellness.

How do From Home Peer Support Warmline staff typically manage emotional boundaries while providing support remotely?

Working as a From Home Peer Support Warmline staff member involves listening empathetically to callers in distress, which can be emotionally demanding. To maintain healthy boundaries, staff are encouraged to practice self-care, debrief with supervisors or peers, and adhere to agency guidelines for emotional safety. Regular supervision and ongoing training help staff recognize when to refer callers to additional resources and manage the emotional impact of the work. This supportive structure ensures both the well-being of the peer support worker and the quality of assistance provided to callers.

What are the key skills and qualifications needed to thrive as a From Home Peer Support Warmline worker, and why are they important?

To thrive as a From Home Peer Support Warmline worker, you need lived experience with mental health or substance use challenges, strong active listening skills, and often a peer support certification. Familiarity with secure communication platforms, call management systems, and documentation tools is typically required. Compassion, nonjudgmental attitude, and emotional resilience are crucial soft skills for effectively supporting callers in distress. These skills and qualities are essential for building trust, providing empathetic support, and maintaining client confidentiality in a remote setting.
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From Home Peer Support Warmline jobs near you
Infographic showing various From Home Peer Support Warmline job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Warmline Operator - Part Time Sunrise Shift

Remote

Community Counseling Solutions
Individual, Family and Community Social Assistance • 51 - 200 employees

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Great coworkers

Good employer

Respectful managers

Learn more about Community Counseling Solutionsexternal

$20.96 - $29.38/hr

Part-time

PTO

Posted 25 days ago

Job description

Job Type
Part-time
Description
JOB TITLE: Warmline Peer Support Operator
DEPT/LOCATION: David Romprey Oregon Warmline
SUPERVISOR: Warmline Supervisor
FTE STATUS: .475 FTE (19 hours/wk) Friday-Sunday (12am - 8am)
EXEMPT/NON-EXEMPT expectation: non-exempt
PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)
**Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
*** $2,062.50 Hiring Bonus available until 10/31/26!!
(2 year Commitment, Staggered-taxed Payout)
Community Counseling Solutions provides a team-based Servant Leadership environment!
Apply Directly at https://ccswebsite.org/employment/
Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision!
Benefits included with this position, but not limited to :
  • Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
  • Employee Assistance & Wellness Benefits

DESCRIPTION
The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).
SUPERVISION
Supervision Received
The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.
Supervision Exercised
The Warmline Peer Support Operator does not supervise anyone.
RESPONSIBILITIES
  • Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
  • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
  • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
  • Provide all information in a timely and professional manner.

Requirements
QUALIFICATIONS
Education and/or Experience
Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
Certifications
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
Other Skills and Abilities
  • Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
  • Must be able to work with minimal supervision.
  • Will take part of ongoing trainings and meetings as assigned.
  • Adhere to all policies and procedures.
  • Respect, feedback, and strong communication and team skills will be essential.
  • Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma. Within 3 years.
  • Participate in ongoing trainings as assigned.
  • The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.
  • Must be able to communicate effectively in both written and oral formats or with assistance
  • Information communicated ranges from routine/basic to complex and confidential information.
  • Must be able or willing to learn, use or do the fallowing: Microsoft Office (MS Word, Excel, and Publisher etc.), keeping written and digital logs for data collection, conference calls monthly state wide, email, office automation such as printers, fax, and multi phone lines.

CRIMINAL BACKGROUND CHECKS
Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.
In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.
PRE-HIRE DRUG SCREENING - required prior to hire
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.
The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.
WORK ENVIRONMENT
Work is performed in the sponsored location provided by funding counties and as such the environment is not able to be predicted by CCS.
This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places in a sponsored location (i.e. moving mechanical parts, airborne particles, electrical shock, etc.).
Salary Description
$20.96 - $29.38 per hour, depending on experience

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