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Overnight Peer Support Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

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Overnight Peer Support Warmline information

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$10

$19

$28

How much do overnight peer support warmline jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for overnight peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is an overnight peer support warmline?

An Overnight Peer Support Warmline is a confidential, non-crisis phone line that operates during nighttime hours, offering emotional support and a listening ear to individuals experiencing distress or needing someone to talk to. Staffed by trained peer supporters who have lived experience with mental health or substance use challenges, the warmline provides empathy, understanding, and guidance without judgment. Unlike crisis hotlines, warmlines focus on early intervention and prevention, helping callers manage stress before situations escalate. The goal is to reduce feelings of isolation and connect callers to community resources if needed.

What are the key skills and qualifications needed to thrive as an overnight peer support warmline worker?

To thrive as an Overnight Peer Support Warmline worker, you generally need lived experience with mental health challenges, strong listening skills, and often a peer support certification. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for building trust and providing meaningful support during late hours. These skills ensure that callers receive empathetic, reliable assistance during times of emotional distress, especially when other resources are unavailable.

What are some common challenges faced by overnight peer support warmline operators, and how can they effectively manage them?

Overnight Peer Support Warmline operators often encounter challenges such as supporting callers in acute emotional distress during late hours, managing personal fatigue, and maintaining clear boundaries while offering empathetic listening. To manage these challenges, it's important to practice self-care, utilize supervision or debriefing opportunities, and adhere to established protocols for crisis escalation. Operators also benefit from strong communication skills and ongoing training, which help them provide consistent, compassionate support while safeguarding their own well-being.

What is the difference between Overnight Peer Support Warmline vs Crisis Counselor?

AspectOvernight Peer Support WarmlineCrisis Counselor
CredentialsPeer support certification or lived experienceLicensed mental health professional or certification
Work EnvironmentRemote, peer-led support line, often overnightClinical settings, crisis centers, or hospitals
Employer & IndustryNonprofits, mental health organizations, helplinesHealthcare facilities, mental health agencies

Overnight Peer Support Warmline staff provide peer-led emotional support based on lived experience, often during overnight hours. Crisis Counselors are licensed professionals offering clinical intervention during crises. While both roles support mental health, Peer Support Warmlines focus on peer connection, whereas Crisis Counselors provide clinical crisis management.

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Overnight Peer Support Warmline jobs near you
Infographic showing various Overnight Peer Support Warmline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Peer Warmline Specialist - CPRC or CPSS

Common Ground

Pontiac, MI

Full-time, Part-time

PTO

Posted 11 days ago

Job description

MDHHS Peer Support Specialist Certification (CPSS) 
or
Peer Recovery Coach Certification (CPRC) Required

Full-Time Shifts
10:00 am - 6:00 pm Sunday - Thursday
6:00 pm - 2:00 am Thursday - Monday

Part-Time Shifts
10:00 am - 6:00 pm Friday - Sunday
10:00 am - 6:00 pm Saturday - Monday 

Base Pay: $21 hourly
About you:
The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Login to helpline applications
  • Accept incoming calls, chats and/or texts
  • Support callers to develop their own coping skills and wellness plans
  • Connect callers to the MiCAL crisis line, as needed
  • Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
  • Document each encounter while in-call
  • Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
  • Maintain high level confidentiality while performing all duties
  • Perform other duties as assigned
What you need to apply
  • Permanent year-round Michigan residency
  • High School Diploma or GED equivalent
  • MDHHS Certified Peer Support Specialist
  • Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
 
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
 
Find out more at https://commongroundhelps.org
Click this link to view the full job description: Peer Warmline Specialist