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Overnight Peer Support Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

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Overnight Peer Support Warmline information

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How much do overnight peer support warmline jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight peer support warmline in the United States is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is an overnight peer support warmline?

An Overnight Peer Support Warmline is a confidential, non-crisis phone line that operates during nighttime hours, offering emotional support and a listening ear to individuals experiencing distress or needing someone to talk to. Staffed by trained peer supporters who have lived experience with mental health or substance use challenges, the warmline provides empathy, understanding, and guidance without judgment. Unlike crisis hotlines, warmlines focus on early intervention and prevention, helping callers manage stress before situations escalate. The goal is to reduce feelings of isolation and connect callers to community resources if needed.

What are the key skills and qualifications needed to thrive as an overnight peer support warmline worker?

To thrive as an Overnight Peer Support Warmline worker, you generally need lived experience with mental health challenges, strong listening skills, and often a peer support certification. Familiarity with phone systems, documentation software, and crisis intervention protocols is typically required. Compassion, emotional resilience, and effective communication are crucial soft skills for building trust and providing meaningful support during late hours. These skills ensure that callers receive empathetic, reliable assistance during times of emotional distress, especially when other resources are unavailable.

What are some common challenges faced by overnight peer support warmline operators, and how can they effectively manage them?

Overnight Peer Support Warmline operators often encounter challenges such as supporting callers in acute emotional distress during late hours, managing personal fatigue, and maintaining clear boundaries while offering empathetic listening. To manage these challenges, it's important to practice self-care, utilize supervision or debriefing opportunities, and adhere to established protocols for crisis escalation. Operators also benefit from strong communication skills and ongoing training, which help them provide consistent, compassionate support while safeguarding their own well-being.

What is the difference between Overnight Peer Support Warmline vs Crisis Counselor?

AspectOvernight Peer Support WarmlineCrisis Counselor
CredentialsPeer support certification or lived experienceLicensed mental health professional or certification
Work EnvironmentRemote, peer-led support line, often overnightClinical settings, crisis centers, or hospitals
Employer & IndustryNonprofits, mental health organizations, helplinesHealthcare facilities, mental health agencies

Overnight Peer Support Warmline staff provide peer-led emotional support based on lived experience, often during overnight hours. Crisis Counselors are licensed professionals offering clinical intervention during crises. While both roles support mental health, Peer Support Warmlines focus on peer connection, whereas Crisis Counselors provide clinical crisis management.

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Overnight Peer Support Warmline jobs near you
Infographic showing various Overnight Peer Support Warmline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,023 per year, or $19.7 per hour.

Overnight Peer Support Specialist

Stars Behavioral Health Group

Victorville, CA • On-site

$18.50 - $23.75/hr

Part-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Stars Behavioral Health Group rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Partner with us in making a positive change!

Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Title:

Peer Support Specialist

Division/Program:

Victorville: High Desert CMRT

Starting Compensation:

21.00 - 28.00 USD Per Hour

Working Location:

Victorville, CA

Working Hours/Shift:

Friday and Saturday: 6:00 PM - 2:30 AM


Why Join Our Team?

  • Competitive Compensation: Offering a salary that matches your skills and experience.
  • Generous Time Off: Enjoy ample vacation and holiday pay.

Comprehensive Benefits Package:

  • Employer-paid medical, dental, and vision coverage.
  • Additional voluntary benefits to support your lifestyle.

Professional Growth Opportunities:

  • On-the-job training with access to paid CEU opportunities.
  • Career development programs designed to help you grow.
  • Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What You Bring to SBHG (Qualifications):

Education:

  • Certification: Active California Peer Support Specialist Certification.

  • Lived Experience: Personal, lived experience as a consumer within the child welfare, probation, or mental health systems.

  • Education: High School Diploma or equivalent (GED, HiSET, etc.).

  • Must be 18 years of age or older.

  • Meet agency driver eligibility criteria

Experience & Skills:

  • One (1) year of full-time experience performing non-professional, consumer-directed services.

  • Experience working within a mental health, healthcare, or social services agency serving individuals with disabilities is preferred.

Compliance & Safety:

  • Valid California Driver's License with an eligible driving record per company policy.

  • First Aid certification from persons qualified by agencies including but not limited to the American RedCross.

How you will make a difference:

The position has primary responsibility for using their lived experience and knowledge of the system to provide outreach and engagement, support, advocacy, and direct services to program clients of all age ranges. Peer Support Specialists are people who have lived experience in the mental health, judicial, and/or social service systems in some capacity. They serve as role models, companions, educators and advocates to our clients. The Peer Support Specialist will support clients in moving toward recovery, creating a meaningful role in their life, which is separate from their illness.

Division/Program Overview:

Program: The Valley Star Crisis Mobile Response Team

Population Served: Serving all age groups-children, adolescents, adults, and older adults

Facility & Setting: Mobile | operates from 6 PM to 8 AM

Clinical Services: offering rapid mental health assessments and crisis interventions. essential services for individuals needing immediate crisis intervention and stabilization.

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information:

mlawrence@starsinc.com

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