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Warmline Jobs (NOW HIRING)

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

Chimes

Certified Peer Specialist - Warmline

Exton, PA · On-site

$18/hr

Warmline Peer Specialists make and receive phone calls and will also provide peer support and resources as needed during these calls. They will work together with the county crisis services, when ...

OREGON FAMILY SUPPORT NETWORK INC

ROO Manager

Salem, OR

$27 - $33.75/hr

A primary function of this role is managing a statewide parent warmline providing emotional support, information, and resources to parents, through phone, chat, video conferencing, text and support ...

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How much do warmline jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for warmline in the United States is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $23.32 per hour, depending on experience, location, and employer.

What is a warmline?

A Warmline job involves providing peer support and guidance to individuals who need emotional support but are not in immediate crisis. Warmline operators, often individuals with lived experience, offer active listening, empathy, and resource referrals over the phone. Unlike crisis hotlines, Warmlines focus on early intervention and mental wellness support. This role requires strong communication skills and the ability to create a safe, nonjudgmental space for callers.

What are some common challenges faced by warmline operators and how are they supported in addressing them?

Warmline operators often encounter callers struggling with complex emotional or mental health issues, which can be emotionally demanding and require sensitive handling. To address these challenges, operators typically receive regular supervision, ongoing training, and access to debriefing sessions with mental health professionals or supervisors. Many organizations foster a supportive team environment, encouraging collaboration and self-care practices to help manage stress and prevent burnout. This strong support structure ensures Warmline operators feel equipped and resilient while providing crucial assistance to callers.

What are the key skills and qualifications needed to thrive in the warmline position, and why are they important?

To thrive as a Warmline operator, you need active listening skills, crisis de-escalation abilities, and experience or training in mental health or peer support services. Familiarity with telephone support systems, documentation software, or call center technology is often required and some organizations may prefer certification in peer support or mental health first aid. Strong empathy, patience, and communication skills help you connect with callers and offer nonjudgmental support. These skills and qualities are crucial to create a safe, supportive environment and effectively assist individuals experiencing emotional distress or mental health challenges.

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Warmline jobs near you
Infographic showing various Warmline job openings in the United States as of August 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $36,235 per year, or $17.4 per hour.

Warmline Operator - Part Time Day Shift

Community Counseling Solutions

Remote

$20.96 - $29.38/hr

Part-time

PTO

Posted 2 days ago

New

Community Counseling Solutions rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Type
Part-time
Description
JOB TITLE: Warmline Peer Support Operator
DEPT/LOCATION: David Romprey Oregon Warmline
SUPERVISOR: Warmline Supervisor
FTE STATUS: .375 FTE (15 hours/wk) There will be 3 Weekend Day shifts - 5 hours each (between 8am - 5pm)
EXEMPT/NON-EXEMPT expectation: non-exempt
PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)
**Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
*** $2,612.50 Hiring Bonus!!
(2 year Commitment, Staggered-taxed Payout)
Community Counseling Solutions provides a team-based Servant Leadership environment!
Apply Directly at https://ccswebsite.org/employment/
Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision!
Benefits included with this position, but not limited to :
  • Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
  • Employee Assistance & Wellness Benefits

DESCRIPTION
The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).
SUPERVISION
Supervision Received
The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.
Supervision Exercised
The Warmline Peer Support Operator does not supervise anyone.
RESPONSIBILITIES
  • Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
  • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
  • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
  • Provide all information in a timely and professional manner.

Requirements
QUALIFICATIONS
Education and/or Experience
Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
Certifications
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
Other Skills and Abilities
  • Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
  • Must be able to work with minimal supervision.
  • Will take part of ongoing trainings and meetings as assigned.
  • Adhere to all policies and procedures.
  • Respect, feedback, and strong communication and team skills will be essential.
  • Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma. Within 3 years.
  • Participate in ongoing trainings as assigned.
  • The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.
  • Must be able to communicate effectively in both written and oral formats or with assistance
  • Information communicated ranges from routine/basic to complex and confidential information.
  • Must be able or willing to learn, use or do the fallowing: Microsoft Office (MS Word, Excel, and Publisher etc.), keeping written and digital logs for data collection, conference calls monthly state wide, email, office automation such as printers, fax, and multi phone lines.

CRIMINAL BACKGROUND CHECKS
Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.
In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.
PRE-HIRE DRUG SCREENING - required prior to hire
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.
The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.
WORK ENVIRONMENT
Work is performed in the sponsored location provided by funding counties and as such the environment is not able to be predicted by CCS.
This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places in a sponsored location (i.e. moving mechanical parts, airborne particles, electrical shock, etc.).
Salary Description
$20.96 - $29.38 per hour, depending on experience

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