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Volunteer Warmline information

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$8

$19

$33

How much do volunteer warmline jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for volunteer warmline in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is a volunteer warmline?

A Volunteer Warmline is a telephone service staffed by trained volunteers who offer peer support, active listening, and non-crisis emotional assistance to individuals who may be experiencing stress, loneliness, or other mental health challenges. Unlike crisis hotlines, warmlines are intended for people who need someone to talk to but are not in immediate danger. Volunteers provide empathy, understanding, and resources, helping to prevent situations from escalating to crises.

What are the key skills and qualifications needed to thrive as a volunteer warmline operator?

To thrive as a Volunteer Warmline Operator, you need strong listening skills, emotional intelligence, and a basic understanding of mental health support, usually gained through training programs rather than formal degrees. Familiarity with call management systems and documentation tools is helpful, along with any certifications in peer support or mental health first aid. Compassion, patience, and the ability to communicate non-judgmentally make someone stand out in this role. These skills ensure that callers feel heard, supported, and guided toward appropriate resources, which is essential for providing effective peer support.

What are some common challenges volunteer warmline workers face, and how can they manage emotional stress in this role?

Volunteer Warmline workers often support callers experiencing distress, loneliness, or mental health challenges, which can be emotionally demanding. One common challenge is maintaining emotional boundaries while providing empathetic support. To manage stress, volunteers are encouraged to use debriefing sessions, seek peer support, and practice self-care regularly. Many organizations also offer supervision and training to help volunteers build resilience and cope with difficult calls.

What is the difference between Volunteer Warmline vs Crisis Hotline Worker?

AspectVolunteer WarmlineCrisis Hotline Worker
CredentialsTypically none or minimal trainingOften requires specialized training and certifications
Work EnvironmentRemote or community-based, non-emergencyEmergency settings, often in call centers or agencies
Employer & IndustryNonprofits, mental health organizationsHospitals, mental health agencies, crisis centers
Search & Comparison IntentSupport, peer listening, community helpEmergency response, mental health crisis intervention

Volunteer Warmline roles focus on providing peer support and non-emergency assistance, often with minimal training. Crisis Hotline Workers handle urgent mental health crises, requiring specialized skills and certifications. While both roles involve listening and support, they differ significantly in training, environment, and urgency level.

More about Volunteer Warmline jobs

What cities are hiring for Volunteer Warmline jobs?

Cities with the most Volunteer Warmline job openings:

What are the most commonly searched types of Warmline jobs?

The most popular types of Warmline jobs are:

What states have the most Volunteer Warmline jobs?

States with the most job openings for Volunteer Warmline jobs include:

What job categories do people searching Volunteer Warmline jobs look for?

The top searched job categories for Volunteer Warmline jobs are:

Volunteer Warmline jobs near you
Infographic showing various Volunteer Warmline job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Warmline Operator - Part Time Sunrise Shift

Remote

Community Counseling Solutions
Individual, Family and Community Social Assistance • 51 - 200 employees

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Great coworkers

Good employer

Respectful managers

Learn more about Community Counseling Solutionsexternal

$20.96 - $29.38/hr

Part-time

PTO

Posted 28 days ago

Job description

Job Type
Part-time
Description
JOB TITLE: Warmline Peer Support Operator
DEPT/LOCATION: David Romprey Oregon Warmline
SUPERVISOR: Warmline Supervisor
FTE STATUS: .475 FTE (19 hours/wk) Friday-Sunday (12am - 8am)
EXEMPT/NON-EXEMPT expectation: non-exempt
PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)
**Plus shift differential pay ranging from $1 to $2.50 for working nights and weekends
*** $2,062.50 Hiring Bonus available until 10/31/26!!
(2 year Commitment, Staggered-taxed Payout)
Community Counseling Solutions provides a team-based Servant Leadership environment!
Apply Directly at https://ccswebsite.org/employment/
Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we're looking for motivated employees to help us continue our vision!
Benefits included with this position, but not limited to :
  • Paid vacation, sick days, floating holiday, community service day, mental health days, paid holidays, etc.
  • Employee Assistance & Wellness Benefits

DESCRIPTION
The Warmline Peer Support Operator, under the limited supervision of the assigned Warmline Supervisor, and guidance of a Team Leader is to provide confidential, non-judgmental and non critical support to callers while practicing the principles of Intentional Peer Support (IPS).
SUPERVISION
Supervision Received
The Warmline Peer Support Operator works under the general direction of the assigned Warmline Supervisor. The Warmline Peer Support Operator will have assistance in most cases of a Shift Leader who will provide daily to weekly guidance. The assigned Warmline Supervisor will also conduct the yearly performance evaluations.
Supervision Exercised
The Warmline Peer Support Operator does not supervise anyone.
RESPONSIBILITIES
  • Will take calls from callers around the state and provide them phone support as taught in the training provided by CCS.
  • Will take part in ongoing training and team-building and will work closely with other Shift Leaders in a work environment that may require improvements and change.
  • Keep track of all data logs; enter data and present data in a way that accurately and professionally represents warmline activity. Write reports as necessary to the Warmline Shift Leader or assigned Warmline Supervisor (depending on Shift Leader availability).
  • Provide all information in a timely and professional manner.

Requirements
QUALIFICATIONS
Education and/or Experience
Must identify as a person with lived experience of having big feelings and provide support to others through difficult times.
Certifications
Must possess a certificate for completion of the Core Training in Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry as a Peer Support Specialist during the first 6 months of working for the Warmline.
Other Skills and Abilities
  • Will show a working understanding of what the Warmline is and what it is not by completing training role-plays both in training and in week to week development of skills.
  • Must be able to work with minimal supervision.
  • Will take part of ongoing trainings and meetings as assigned.
  • Adhere to all policies and procedures.
  • Respect, feedback, and strong communication and team skills will be essential.
  • Must show and/or be willing to learn a fundamental awareness of cross-cultural issues, dual diagnosis/addictions, and effects of PTSD/trauma. Within 3 years.
  • Participate in ongoing trainings as assigned.
  • The position requires the handling of highly confidential information. Must adhere to rules and laws pertaining to client confidentiality.
  • Must be able to communicate effectively in both written and oral formats or with assistance
  • Information communicated ranges from routine/basic to complex and confidential information.
  • Must be able or willing to learn, use or do the fallowing: Microsoft Office (MS Word, Excel, and Publisher etc.), keeping written and digital logs for data collection, conference calls monthly state wide, email, office automation such as printers, fax, and multi phone lines.

CRIMINAL BACKGROUND CHECKS
Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 410-007-0200 through 410-007-0380.
In addition to a pre-employment background check, each employee, volunteer and contractor shall be checked on a monthly basis against the OIG and GSA exclusion lists, as well as other federal and state agency lists. If it is discovered that an employee, volunteer or contractor is excluded or sanctioned it will be the cause for immediate termination of employment, volunteering, or the termination of the contract.
PRE-HIRE DRUG SCREENING - required prior to hire
PHYSICAL DEMANDS
While performing the essential duties of this job, the employee is regularly required to use office automation including computer and phone systems that require find manipulation, grasping, typing and reaching.
The employee is also regularly required to sit; talk and hear; use hands and fingers and handle or feel. The employee is occasionally required to stand; walk; reach with hands and arms; stoop; kneel and/or squat when adjusting equipment or retrieving supplies.
WORK ENVIRONMENT
Work is performed in the sponsored location provided by funding counties and as such the environment is not able to be predicted by CCS.
This position may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places in a sponsored location (i.e. moving mechanical parts, airborne particles, electrical shock, etc.).
Salary Description
$20.96 - $29.38 per hour, depending on experience

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