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$17

$26

$42

How much do hourly warmline jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hourly warmline in the United States is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $27.88 per hour, depending on experience, location, and employer.

What is an hourly warmline?

An Hourly Warmline is a peer-run support service that offers non-crisis emotional support over the phone, typically staffed by individuals with lived experience of mental health challenges. Unlike crisis hotlines, warmlines are intended for people who need someone to talk to, want to discuss challenges, or need connection, but are not in immediate crisis. Calls are confidential and can help individuals feel less isolated, offering empathy, understanding, and resources. Warmlines often operate during specific hours and can be an important complement to professional mental health services.

What are the key skills and qualifications needed to thrive as a warmline operator?

To thrive as a Warmline Operator, you generally need a background in mental health, peer support training, or related experience, often supported by certification in peer support or mental health first aid. Familiarity with call management systems, documentation tools, and crisis intervention protocols is typically required. Excellent listening skills, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure supportive, effective assistance to callers experiencing stress or emotional challenges, promoting mental wellness and timely intervention.

What are some common challenges faced by hourly warmline staff, and how can they effectively manage these situations?

Hourly Warmline staff often face challenges such as supporting callers experiencing acute emotional distress, maintaining strong emotional boundaries, and managing high call volumes during peak times. To handle these situations effectively, staff receive training in active listening, de-escalation techniques, and self-care practices. Regular supervision and peer support are also integral to help team members process difficult calls and prevent burnout, fostering a collaborative and supportive work environment.

What is the difference between Hourly Warmline vs Crisis Hotline Worker?

AspectHourly WarmlineCrisis Hotline Worker
CredentialsTypically requires mental health or social work certification, training in active listeningRequires similar certifications, often with additional crisis intervention training
Work EnvironmentRemote or community-based, non-emergency settingOften in call centers or emergency settings, handling urgent cases
Employer & IndustryNonprofits, mental health agencies, community organizationsEmergency services, mental health agencies, hospitals
Search & Comparison IntentPeople seeking non-crisis emotional support rolesIndividuals looking for emergency crisis intervention roles

Hourly Warmline staff provide non-urgent emotional support in a non-emergency setting, focusing on mental health and community support. Crisis Hotline Workers handle urgent, life-threatening situations requiring immediate intervention. While both roles require similar certifications and work environments, their primary functions differ in urgency and scope.

What cities are hiring for Hourly Warmline jobs?

Cities with the most Hourly Warmline job openings:

What are the most commonly searched types of Warmline jobs?

The most popular types of Warmline jobs are:

What states have the most Hourly Warmline jobs?

States with the most job openings for Hourly Warmline jobs include:

Hourly Warmline jobs near you

Peer Warmline Specialist - CPRC or CPSS

Common Ground

Pontiac, MI • On-site

$21/hr

Full-time, Part-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

MDHHS Peer Support Specialist Certification (CPSS) 
or
Peer Recovery Coach Certification (CPRC) Required

Full-Time Shifts
10:00 am - 6:00 pm Sunday - Thursday
6:00 pm - 2:00 am Thursday - Monday

Part-Time Shifts
10:00 am - 6:00 pm Friday - Sunday
10:00 am - 6:00 pm Saturday - Monday 

Base Pay: $21 hourly
About you:
The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Login to helpline applications
  • Accept incoming calls, chats and/or texts
  • Support callers to develop their own coping skills and wellness plans
  • Connect callers to the MiCAL crisis line, as needed
  • Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
  • Document each encounter while in-call
  • Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
  • Maintain high level confidentiality while performing all duties
  • Perform other duties as assigned
What you need to apply
  • Permanent year-round Michigan residency
  • High School Diploma or GED equivalent
  • MDHHS Certified Peer Support Specialist
  • Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
 
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
 
Find out more at https://commongroundhelps.org
Click this link to view the full job description: Peer Warmline Specialist

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