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Warmline Jobs (NOW HIRING)

CityNet

Dispatcher

Anaheim, CA · On-site

$21.89 - $23.89/hr

... warmline, etc. • Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or ...

WES Health System

OMY PRS Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Provides support to 24-hour Warmline for members in services. 18. Provide Telehealth services for connection/ reconnection/ organization and visitation if needed. ADDITIONAL RESPONSIBILITIES: 1. ...

WES Health System

OMY PRS Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Provides support to 24-hour Warmline for members in services. 18. Provide Telehealth services for connection/ reconnection/ organization and visitation if needed. ADDITIONAL RESPONSIBILITIES: 1. ...

WES Health System

OMY PRS Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Provides support to 24-hour Warmline for members in services. 18. Provide Telehealth services for connection/ reconnection/ organization and visitation if needed. ADDITIONAL RESPONSIBILITIES: 1. ...

North Central Health Care

Crisis Professional

Wausau, WI · On-site

$29.91 - $31.70/hr

Operate crisis and warmline services, providing immediate support, resources, and referrals * Complete accurate, timely documentation in the electronic medical record in accordance with regulatory ...

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Warmline information

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How much do warmline jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for warmline in the United States is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $23.32 per hour, depending on experience, location, and employer.

What is a warmline?

A Warmline job involves providing peer support and guidance to individuals who need emotional support but are not in immediate crisis. Warmline operators, often individuals with lived experience, offer active listening, empathy, and resource referrals over the phone. Unlike crisis hotlines, Warmlines focus on early intervention and mental wellness support. This role requires strong communication skills and the ability to create a safe, nonjudgmental space for callers.

What are some common challenges faced by warmline operators and how are they supported in addressing them?

Warmline operators often encounter callers struggling with complex emotional or mental health issues, which can be emotionally demanding and require sensitive handling. To address these challenges, operators typically receive regular supervision, ongoing training, and access to debriefing sessions with mental health professionals or supervisors. Many organizations foster a supportive team environment, encouraging collaboration and self-care practices to help manage stress and prevent burnout. This strong support structure ensures Warmline operators feel equipped and resilient while providing crucial assistance to callers.

What are the key skills and qualifications needed to thrive in the warmline position, and why are they important?

To thrive as a Warmline operator, you need active listening skills, crisis de-escalation abilities, and experience or training in mental health or peer support services. Familiarity with telephone support systems, documentation software, or call center technology is often required and some organizations may prefer certification in peer support or mental health first aid. Strong empathy, patience, and communication skills help you connect with callers and offer nonjudgmental support. These skills and qualities are crucial to create a safe, supportive environment and effectively assist individuals experiencing emotional distress or mental health challenges.

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Cities with the most Warmline job openings:

What are the most commonly searched types of Warmline jobs?

The most popular types of Warmline jobs are:

What states have the most Warmline jobs?

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Warmline jobs near you
Infographic showing various Warmline job openings in the United States as of August 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $36,235 per year, or $17.4 per hour.

Dispatcher

CityNet

Anaheim, CA • On-site

$21.89 - $23.89/hr

Full-time

Re-posted 12 days ago

Job description

Description
Position Overview
The Dispatcher provides de-escalation, motivational interviewing, care coordination, and dispatching services for the Multi-Disciplinary Response Teams (MDRT). This high -volume role involves responding to calls from individuals seeking services, 911 diversions, and community reporting apps. Dispatchers assess clients' needs, determine service eligibility, provide crisis de-escalation, make referrals, and coordinate with internal staff, including Case Managers, clinicians, and safety personnel. This position works closely with Case Managers and Dispatch Leadership.
Key Responsibilities
Crisis De-escalation
• Utilize active listening and motivational interviewing techniques to assess the immediate needs and concerns of callers in distress.
• Provide calming interventions to individuals experiencing emotional, behavioral, or situational crises.
• De-escalate tense situations to ensure safety and encourage cooperation during interactions.
Eligibility screening and care coordination
• Evaluate callers' eligibility for City Net's programs and external resources by gathering key information about their circumstances, such as housing status, mental health, substance use, and other critical factors.
• Coordinate with internal staff and partnering agencies.
Providing Referrals and Managing Contacts
• Offer accurate and timely referrals to community resources.
• Maintain an up-to-date database of local services and agencies to provide callers with tailored recommendations.
• Foster positive relationships with community partners to streamline referral processes and improve service outcomes.
• Serve as the primary point of contact for incoming calls, ensuring all interactions are logged and appropriately managed. `
Data management
• Accurately document all calls, assessments, referrals, and dispatch activities in the agency's data systems.
• Maintain detailed case notes and ensure confidentiality of sensitive client information.
• Generate reports on call volume, response times, and service outcomes to support program evaluation and improvement.
• Monitor and update client records to reflect changes in status or service needs promptly.
Compliance and Goal-Meeting
• Consistently meet all assigned productivity and outcome goals
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies
• Meet or exceed all goals and requirements established for this position
Requirements
Required Qualifications
• Minimum 1 year of telephone emergency dispatch, information and referral, crisis/warmline, etc.
• Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking
• Excellent telephone, email, and text etiquette
• Strong interpersonal, planning, and organization skills
• Strong computer and smartphone skills (including but not limited to MS Office, Google Suite)
• Excellent professional boundaries

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