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Warmline Jobs (NOW HIRING)

CityNet

Dispatcher

Anaheim, CA · On-site

$21.89 - $23.89/hr

... warmline, etc. • Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or ...

Alameda Health System

Substance Use Navigator

Oakland, CA · On-site

$24 - $31/hr

... Warmline voice and text messages and recruit additional staff and/or clinicians to respond to patient needs. 6. Directly schedules clinic visits for patients, motivate attendance, and provide ...

Alameda Health System

Substance Use Navigator

Oakland, CA · On-site

$24 - $31/hr

... Warmline voice and text messages and recruit additional staff and/or clinicians to respond to patient needs. 6. Directly schedules clinic visits for patients, motivate attendance, and provide ...

WES Health System

OMY PRS Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Provides support to 24-hour Warmline for members in services. 18. Provide Telehealth services for connection/ reconnection/ organization and visitation if needed. ADDITIONAL RESPONSIBILITIES: 1. ...

WES Health System

OMY PRS Clinician

Philadelphia, PA · On-site

$55K - $72K/yr

Provides support to 24-hour Warmline for members in services. 18. Provide Telehealth services for connection/ reconnection/ organization and visitation if needed. ADDITIONAL RESPONSIBILITIES: 1. ...

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How much do warmline jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for warmline in the United States is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $23.32 per hour, depending on experience, location, and employer.

What is a warmline?

A Warmline job involves providing peer support and guidance to individuals who need emotional support but are not in immediate crisis. Warmline operators, often individuals with lived experience, offer active listening, empathy, and resource referrals over the phone. Unlike crisis hotlines, Warmlines focus on early intervention and mental wellness support. This role requires strong communication skills and the ability to create a safe, nonjudgmental space for callers.

What are some common challenges faced by warmline operators and how are they supported in addressing them?

Warmline operators often encounter callers struggling with complex emotional or mental health issues, which can be emotionally demanding and require sensitive handling. To address these challenges, operators typically receive regular supervision, ongoing training, and access to debriefing sessions with mental health professionals or supervisors. Many organizations foster a supportive team environment, encouraging collaboration and self-care practices to help manage stress and prevent burnout. This strong support structure ensures Warmline operators feel equipped and resilient while providing crucial assistance to callers.

What are the key skills and qualifications needed to thrive in the warmline position, and why are they important?

To thrive as a Warmline operator, you need active listening skills, crisis de-escalation abilities, and experience or training in mental health or peer support services. Familiarity with telephone support systems, documentation software, or call center technology is often required and some organizations may prefer certification in peer support or mental health first aid. Strong empathy, patience, and communication skills help you connect with callers and offer nonjudgmental support. These skills and qualities are crucial to create a safe, supportive environment and effectively assist individuals experiencing emotional distress or mental health challenges.

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What are the most commonly searched types of Warmline jobs?

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What states have the most Warmline jobs?

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Warmline jobs near you
Infographic showing various Warmline job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $36,235 per year, or $17.4 per hour.

HeartLine Relatable Responder (LGB+/BIPOC Affirming Space Focus)

Remote

The Children's Village
See more jobs at The Children's Villageexternal

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Re-posted 12 days ago

The Children's Village rating

6.7

Company rating: 6.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Heartline Relatable Responder

The Heartline is a statewide warmline call center service for young adults impacted by the child welfare system of NYS. The goal of the program is to offer youth in both congregate and community placements direct access to 'lived expert' peers who can listen through relatable connections and refer to community-based resources. The Heartline Relatable Responder will be responsible, through lived and professional expertise, to empathetically guide, support, empower, actively listen, and offer compassionate resource connections to the young adult callers of the Heart Line. The Heartline Relatable Responder will operate within a team model and will be responsible for answering incoming calls, 1:1 caller engagement, resource navigation, structured documentation & data collection, teambuilding activity involvement, and present to stakeholders on program performance & network with statewide agencies to promote launch of The Heartline program. The Relatable Responder will perform job duties remotely with high levels of communication with fellow Relatable Responders as well as the Program Supervisor. Please note; candidate must have personal and/or professional experience supporting the rights and resources for LGBTQ+ young adults.

Position Qualifications:

First-hand personal and/or professional experience within the LGBTQ+ community and an understanding of young people's experiences navigating safety, services and supports. Empathetic, patient, & validating phone etiquette skills. Demonstrate strong program initiative, creativity & compassion while supporting callers. Strong computer literacy skills required. Demonstrate experience in group work facilitation, peer support and/or tele-support services. Strong documentation collection skills. Demonstrate understanding of the causes and concerns that child welfare impacted youth in NYS experience. Demonstrate understanding of the complex issues facing BIPOC adolescents and their families. Ability to work effectively as a representative for the organization, team member and independently through public presentations and program assignments. Ability to establish and maintain effective relationships with callers, staff and stakeholders. Demonstrate ability to effectively use a multi-cultural approach in working with youth of different backgrounds and experiences. Excellent oral and written communication skills. Demonstrate strong integrity and empathetic care while providing healing-based services.

The Children's Village does not discriminate against any employee, prospective employee or contractor because of race, color, religion, sex, sexual orientation, gender identity, gender expression, creed, age, national origin, citizenship status, physical or mental disability, marital status, veteran status, genetic predisposition, domestic violence victim status, criminal conviction history or any other protected classification under federal, state or local law.

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