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Weekend Call Center Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Communication Center Operator I

Durham, NC · On-site

Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Ability to work weekends and off hours as necessary to meet customer requirements * Willingness to travel up to 25% of time * Expert Knowledge of Cisco IP telephony and UCC Call Center technologies ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Ability to work weekends and off hours as necessary to meet customer requirements * Willingness to travel up to 25% of time * Expert Knowledge of Cisco IP telephony and UCC Call Center technologies ...

Mark Jacobson Toyota

Service BDC Representative

Durham, NC · On-site

$15 - $19.25/hr

Previous BDC, call center, or customer service experience preferred * Automotive dealership experience is a plus * Strong communication skills (phone, email, and text) * Positive attitude and team ...

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All JobsWeekend Call Center JobsWeekend Call Center Jobs in Raleigh, NC

Weekend Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for weekend call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are Weekend Call Center jobs?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Raleigh, NC? The most popular types of Call Center jobs in Raleigh, NC are:
What are popular job titles related to Weekend Call Center jobs in Raleigh, NC? For Weekend Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Raleigh, NC look for? The top searched job categories for Weekend Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Weekend Call Center jobs? Cities near Raleigh, NC with the most Weekend Call Center job openings:
Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 69% Full Time, 8% Part Time, and 23% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.
Communication Center Operator I

Communication Center Operator I

Duke Health

Durham, NC

Full-time

Posted 6 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 247 frontline employees who took The Breakroom Quiz

331st of 871 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.


Call center agent needed for major university and health system in a 24/7 operation. Responsible for answering telephone calls from the public and internal university/hospital system, facilitating communications throughout the hospital system through the use of multiple communication tools and systems. Serves as the Information Center for staff, physicians and the community.

Job Summary:

The Telephone Operator is responsible for answering all incoming calls to Duke University and Health System. Knowledge of business office procedures. Grammar, spelling, punctuation, and typing skills. Skill in answering the telephone in a professional, pleasant, and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction.

Responsible for answering telephone calls from the public and internal university and hospital systems, facilitating communications throughout the institution through the use of multiple communication tools and systems. Serve as the Information Center for staff, physicians and the community.

Job Responsibilities:

  • Manage calls and information flow in a 24/7 in a large university and medical center setting
  • Must have prior call center experience
  • Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)k
  • Must have good judgment and decision making skills (particularly in emergency situations, integrate new information with accuracy and speed, self-motivated to find information needed and to work with the team.
  • Be able to receive and dispatch emergency code calls with accuracy and speed
  • Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
  • Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department. May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)
  • Having a clear, professional speaking voice and providing excellent customer service to all customers are key!
  • Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.
  • Screen telephone calls to ensure routing to the appropriate department or individual.
  • Ability to talk and type simultaneously
  • Computer literate
  • Typing speed of 40 WPM minimum with 90% accuracy
  • Excellent spelling
  • Excellent Customer Service skills
  • Exceptional phone etiquette
  • Have a positive attitude
  • MS Office knowledge required
  • Bilingual is a plus

Education:

  • High school education or GED

Experience:

  • At least two years medical office experience required.
  • One year office switchboard experience required.
  • Basic computer and keyboarding skills required.
  • Must be available to work flexible days and hours.

Job Requirements

  • 1-year minimum working experience in a Community Based Organization or Customer Service.


SKILLS PREFERRED:

  • Proficiency in written and verbal English and targeted language.
  • Exceptional customer service skills.
  • Professional telephone manner.
  • Proficiency in PC/MAC - working knowledge of Microsoft Office applications,
  • Ability to prioritize assignments to complete work in a timely manner.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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