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Webex Collaboration Jobs (NOW HIRING)

As the A/V and Collaboration Specialist, you'll be at the forefront of shaping our digital ... Handle software issues related to Google Meet, Microsoft Teams, Cisco WebEx, Vimeo, Crestron Room ...

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Webex Collaboration information

What is the difference between Webex Collaboration vs Webex Support Specialist?

AspectWebex CollaborationWebex Support Specialist
Primary RoleFacilitating and managing online meetings, collaboration tools, and team communicationProviding technical support and troubleshooting for Webex products and users
Required SkillsCommunication, collaboration platform management, basic technical knowledgeTechnical troubleshooting, customer service, product knowledge
Work EnvironmentOffice or remote, collaborative team settingsSupport centers, remote, customer-facing roles
CertificationsWebex or Cisco collaboration certifications often preferredTechnical support certifications, Cisco certifications beneficial

Webex Collaboration professionals focus on facilitating effective online meetings and team collaboration, while Webex Support Specialists handle technical issues and customer support related to Webex products. Both roles require technical knowledge and certifications but serve different functions within the same industry.

What are some common challenges faced by professionals working in Webex Collaboration roles, and how can they be addressed?

Professionals in Webex Collaboration roles often encounter challenges such as managing seamless communication across diverse teams, ensuring optimal platform performance, and supporting users with varying technical proficiency. Addressing these challenges typically involves staying up-to-date with Webex updates and best practices, providing proactive training for end-users, and collaborating closely with IT to troubleshoot and resolve issues quickly. Effective communication skills and a customer-centric mindset are essential for success in this dynamic environment.

What is Webex Collaboration?

Webex Collaboration refers to the suite of communication and collaboration tools offered by Cisco Webex, designed to help teams work together more efficiently. These tools include video conferencing, online meetings, screen sharing, messaging, file sharing, and whiteboarding, all accessible via the Webex platform. Webex Collaboration enables teams to connect remotely, share information in real time, and collaborate on projects from any location. It is widely used by businesses, educational institutions, and organizations to facilitate seamless communication and teamwork.

What are the key skills and qualifications needed to thrive as a Webex Collaboration Specialist, and why are they important?

To excel as a Webex Collaboration Specialist, you need solid knowledge of unified communications, networking fundamentals, and experience with collaboration platforms, often backed by relevant IT certifications. Familiarity with Webex Control Hub, Cisco networking tools, and troubleshooting systems is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are valuable soft skills in this role. These competencies are crucial for ensuring seamless collaboration experiences, resolving technical issues efficiently, and supporting organizational productivity.
More about Webex Collaboration jobs
What cities are hiring for Webex Collaboration jobs? Cities with the most Webex Collaboration job openings:
What states have the most Webex Collaboration jobs? States with the most job openings for Webex Collaboration jobs include:
What job categories do people searching Webex Collaboration jobs look for? The top searched job categories for Webex Collaboration jobs are:
Infographic showing various Webex Collaboration job openings in the United States as of July 2026, with employment types broken down into 72% Full Time, 19% Part Time, 3% Temporary, and 6% Contract. Highlights an 83% In-person, 11% Hybrid, and 6% Remote job distribution.
Technology Specialist - Conference and Collaboration

Technology Specialist - Conference and Collaboration

Brown-Forman

Louisville, KY • On-site

Full-time

Re-posted 3 days ago


Brown‑Forman rating

7.6

Company rating: 7.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

124th of 395 rated food and drinks producers


Job description

Job Summary:
Brown-Forman is a premium spirits company seeking a Technology Specialist - Conference and Collaboration to enhance their digital workplace. This role involves supporting global collaboration platforms and A/V infrastructure, troubleshooting technical issues, and ensuring seamless connectivity for end-users.
Responsibilities:
• Collaborate with the Service Desk and Regional IT Operations teams to ensure the timely resolution of end-user collaboration problems or requests.
• Provide technical support for live events, meetings, webinars, and video productions.
• Set up, operate, and maintain video conferencing equipment, including but not limited to microphones, speakers, projectors, video conferencing systems, and lighting.
• Handle software issues related to Google Meet, Microsoft Teams, Cisco WebEx, Vimeo, Crestron Room Schedulers, and AirMedia, etc.
• Work with other internal departments, such as Network Operations, to ensure correct network configurations are applied and maintained.
• Maintain an inventory of AV equipment and manage necessary warranty repairs and/or replacements.
• Manage the procurement of AV/conference room equipment.
• Process, record in Asset Management, and distribute technology order fulfillment.
• Participate in testing new applications, technology, security patches, and hotfixes.
• Keep skills up to date on supported technologies, corporate business processes, and industry trends.
Qualifications:
Required:
• A minimum of 2 years of related experience with a Bachelor's degree, or equivalent experience.
• Proven experience creating technical documentation, process maps, and knowledge transfer documents.
• Proficiency with AV systems such as Crestron AirMedia and Room Schedulers, Microsoft Teams Rooms, Cisco WebEx RoomKits, AMX panels, and digital mixers.
• Strong understanding of signal flow, cabling, and AV troubleshooting techniques.
• Experience with the support and installation of video conferencing systems.
• Ability to lift and transport AV equipment (up to 50 lbs) and work flexible hours as needed.
• Strong Communication: Excellent written and verbal communication skills with the ability to effectively engage with both technical and non-technical audiences, including business, management, and executive teams.
• Problem-Solving & Collaboration: A self-starter with excellent time management, organizational, and multitasking abilities. Capable of working independently and collaboratively, handling difficult situations, and maintaining a strong attention to detail.
• Up to 15% travel is required.
Preferred:
• Familiarity with streaming platforms.
• Certifications such as CTS (Certified Technology Specialist) or AVIXA.
Company:
Brown‑Forman Corporation is a global leader in the spirits industry, responsibly building exceptional beverage alcohol brands for more than 155 years. Founded in 1870, the company is headquartered in Louisville, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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