Walmart Chat Support Jobs (NOW HIRING)

Position Summary...What you'll do...Role summary:
Join Walmart as a Staff Software Engineer to lead the design, development, and deployment of scalable platform capabilities, including infrastructure, tooling, and AI/ML frameworks. This role drives the full software lifecycle, applying cloud-native architecture principles to enhance system resilience and agility. You will provide technical leadership, mentor engineering teams, and collaborate cross-functionally to translate complex business needs into actionable solutions. By leveraging data-driven practices and continuous improvement, you will ensure high-quality deliverables that align with strategic priorities and support Walmart’s commitment to innovation and operational excellence.
About the team:
The Contact Center Engineering team develops and maintains platforms that enable seamless customer support experiences. They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and provide scripting and support to ensure reliable interactions. By integrating enterprise systems and optimizing automation and agent workflows, the team enhances operational performance and service quality at scale. Their technical expertise and collaboration drive consistent communication across the contact center ecosystem, supporting high-quality service delivery and continuous improvement aligned with business goals.
What you'll do:

• Deliver platform capabilities including infrastructure, tooling, and ML frameworks aligned with roadmap milestones and domain priorities.
• Drive full software development lifecycle activities such as coding, testing, deployment, monitoring, and maintenance.
• Apply cloud-native architecture principles to ensure scalable, resilient, and agile systems.
• Conduct system design reviews to validate feasibility and ensure alignment with architectural best practices.
• Build AI-driven applications integrating ML components and intelligent automation features.
• Mentor engineers, influence technical decisions, and promote engineering excellence through documentation and knowledge sharing.
• Collaborate across teams to define technical requirements and optimize development processes using data-driven practices.

What you'll bring:

• Proven expertise in cloud-native architecture, including microservices, containers, and automation to ensure scalable and resilient systems.
• Strong experience in software development lifecycle management, encompassing coding, testing, CI/CD deployment, and maintenance.
• Proficiency in API design, software prototyping, and applying software design patterns for secure, modular, and maintainable solutions.
• Proficiency in programming languages such as JavaScript, TypeScript, Python, Java.
• Skilled in DevOps engineering practices to enhance infrastructure, tooling, and developer productivity.
• Ability to mentor and lead engineers, fostering technical growth and promoting engineering excellence.
• Data-driven decision-making skills to define metrics and optimize development processes.
• Effective collaboration and communication with cross-functional teams and stakeholders.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.
Option 2: 6 years’ experience in software engineering or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.