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Walmart Chat Support Jobs (NOW HIRING)

Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We ... At Walmart, we offer competitive pay as well as performance-based bonus awards and other great ...

(USA) Staff, Data Scientist

Greenland, AR · On-site

$110K - $220K/yr

Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We ... At Walmart, we offer competitive pay as well as performance-based bonus awards and other great ...

Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We ... At Walmart, we offer competitive pay as well as performance-based bonus awards and other great ...

Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We ... At Walmart, we offer competitive pay as well as performance-based bonus awards and other great ...

Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We ... At Walmart, we offer competitive pay as well as performance-based bonus awards and other great ...

... chat interactions, assisting customers and collaborating with your team while working across ... Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart ...

... chat interactions, assisting customers and collaborating with your team while working across ... Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart ...

In this role, you will engage with customers via phone, email, and chat, ensuring a seamless ... Walmart, or eBay) * Knows how to read logs, understand query and backend technicalities

New

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, orAI assistedreporting , including prompt design and evaluation

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Principal, Data Analyst

Elm Springs, AR · On-site

$90K - $180K/yr

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

Decision Sciences builds a digital understanding of Walmart's operations and turns data into ... Exposure to LLMs, chat interfaces, or AI ‑ assisted reporting , including prompt design and ...

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Walmart Chat Support information

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$14

$26

$44

How much do walmart chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for walmart chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Walmart Chat Support representative, and why are they important?

To thrive as a Walmart Chat Support representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and order management systems is often required. Excellent written communication, patience, and the ability to multitask effectively help you stand out in this role. These skills are crucial for resolving customer issues quickly and efficiently while maintaining a positive brand experience.

What are some common challenges faced by Walmart Chat Support representatives, and how can they be effectively managed?

Walmart Chat Support representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and quickly resolving a wide variety of issues ranging from order tracking to returns. Effective management of these challenges involves strong multitasking skills, patience, and clear communication. Representatives are supported by detailed knowledge bases, escalation procedures, and regular training to keep up with Walmart's evolving policies. Collaborating with other departments, such as logistics and billing, is also vital to provide accurate and timely solutions for customers.

What does a Walmart Chat Support representative do?

A Walmart Chat Support representative assists customers by answering questions, resolving issues, and providing information through online chat. Their duties include helping with order tracking, returns, product details, and troubleshooting account or payment issues. They serve as the first point of contact for customers seeking support via Walmart's website or app, ensuring a positive and efficient customer experience. Excellent communication skills and knowledge of Walmart's products and services are essential for this role.

What is the difference between Walmart Chat Support vs Walmart Customer Service Representative?

AspectWalmart Chat SupportWalmart Customer Service Representative
Primary RoleAssist customers via online chat, resolving issues digitallyHandle customer inquiries via phone, in-store, or online channels
Work EnvironmentRemote or on-site, digital communication toolsOn-site at stores or call centers, face-to-face or phone interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredHigh school diploma or equivalent, customer service experience

Walmart Chat Support focuses on assisting customers through online chat platforms, emphasizing written communication and digital problem-solving. In contrast, Walmart Customer Service Representatives handle inquiries via phone or in person, requiring strong verbal skills. Both roles serve similar customer service functions but differ mainly in communication channels and work environment.

More about Walmart Chat Support jobs
What job categories do people searching Walmart Chat Support jobs look for? The top searched job categories for Walmart Chat Support jobs are:
(USA) Staff, Data Scientist

(USA) Staff, Data Scientist

Walmart

Cassville, MO

$110K - $220K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago


Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,574 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers


Job description

Position Summary...What you'll do...Role summary:
The (USA) Staff, Data Scientist plays a critical role in leveraging advanced analytics and machine learning to deliver actionable business insights. This position involves identifying and validating data sources, developing predictive models, and deploying scalable solutions that align with strategic objectives. The role requires expertise in data strategy, visualization, and coding to translate complex business challenges into data-driven solutions. Collaborating across functions, the incumbent supports decision-making processes by providing clear, impactful analyses while mentoring team members and ensuring adherence to data quality and governance standards.
  About the team:
Our team develops advanced agentic and chat-based AI solutions to support corporate affairs. We work closely with business partners to design, deploy, and enhance AI applications addressing key initiatives such as environmental responsibility and philanthropic efforts. Leveraging expertise in predictive analytics, machine learning, data strategy, and visualization, the team transforms complex data into actionable insights. Collaboration and innovation drive our approach, enabling us to deliver impactful solutions that align with business goals and promote continuous improvement across various projects.
  What you'll do: Identify and source relevant data from multiple business domains and databases to support analytics initiatives. Perform data quality assessments and ensure data integrity for accurate analysis and modeling. Develop, validate, and tune predictive models using advanced statistical and machine learning techniques. Design and implement data visualizations to effectively communicate insights to stakeholders. Translate complex business problems into data-driven solutions aligned with strategic objectives. Collaborate with cross-functional teams to deploy scalable models and monitor their performance in production. Mentor team members on analytical methods, coding best practices, and data storytelling.
What you'll bring: Proven expertise in predictive analytics, machine learning algorithms, and data strategy to drive actionable business insights. Proficiency in Python programming and data visualization tools such as Matplotlib, Plotly, or Tableau for effective data representation. Strong knowledge of data engineering principles, including data source identification, quality assessment, and database technologies like SQL and NoSQL. Experience in model assessment, validation, and deployment with a focus on accuracy, robustness, and scalability. Ability to translate complex business problems into data-driven solutions aligned with organizational strategy. Excellent communication skills to present findings and influence stakeholders effectively.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelors degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 4 years' experience in an analytics related field. Option 2: Masters degree in Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in an analytics related field. Option 3: 6 years' experience in an analytics or related fieldPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, machine learning, optimization models, PhD in Machine Learning, Computer Science, Information Technology, Operations Research, Statistics, Applied Mathematics, Econometrics, Successful completion of one or more assessments in Python, Spark, Scala, or R, Using open source frameworks (for example, scikit learn, tensorflow, torch), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...805 Se Moberly Ln., Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail, professional, labor and political organizations, specialized design services, transportation and warehousing and fitness and sports centers

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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