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Walmart Chat Support Jobs (NOW HIRING)

Utz Brands, Inc.

National Account Manager: Walmart

Rogers, AR · On-site

$90.80K - $117.10K/yr

These activities support Utz brand building and the achievement of increased revenue and profit ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

UTZ Brands, Inc

National Account Manager: Walmart

Rogers, AR

$90.80K - $117.10K/yr

These activities support Utz brand building and the achievement of increased revenue and profit ... Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how ...

Walmart

(USA) Staff, Software Engineer

Elkins, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Cave Springs, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Pea Ridge, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Tontitown, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Lowell, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Bella Vista, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Springdale, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Johnson, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Goshen, AR · On-site

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Bentonville, AR · On-site

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Bentonville, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Elm Springs, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Farmington, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Rogers, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Noel, MO · On-site

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Centerton, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Fayetteville, AR

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

Walmart

(USA) Staff, Software Engineer

Anderson, MO

$110K - $220K/yr

... supporting our customers and members. People Technology is one of the major segments of Walmart ... chat integration, intelligent stakeholder routing, and dependency health monitoring Build the ...

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Walmart Chat Support information

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$14

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How much do walmart chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for walmart chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Walmart Chat Support representative, and why are they important?

To thrive as a Walmart Chat Support representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and order management systems is often required. Excellent written communication, patience, and the ability to multitask effectively help you stand out in this role. These skills are crucial for resolving customer issues quickly and efficiently while maintaining a positive brand experience.

What are some common challenges faced by Walmart Chat Support representatives, and how can they be effectively managed?

Walmart Chat Support representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and quickly resolving a wide variety of issues ranging from order tracking to returns. Effective management of these challenges involves strong multitasking skills, patience, and clear communication. Representatives are supported by detailed knowledge bases, escalation procedures, and regular training to keep up with Walmart's evolving policies. Collaborating with other departments, such as logistics and billing, is also vital to provide accurate and timely solutions for customers.

What does a Walmart Chat Support representative do?

A Walmart Chat Support representative assists customers by answering questions, resolving issues, and providing information through online chat. Their duties include helping with order tracking, returns, product details, and troubleshooting account or payment issues. They serve as the first point of contact for customers seeking support via Walmart's website or app, ensuring a positive and efficient customer experience. Excellent communication skills and knowledge of Walmart's products and services are essential for this role.

What is the difference between Walmart Chat Support vs Walmart Customer Service Representative?

AspectWalmart Chat SupportWalmart Customer Service Representative
Primary RoleAssist customers via online chat, resolving issues digitallyHandle customer inquiries via phone, in-store, or online channels
Work EnvironmentRemote or on-site, digital communication toolsOn-site at stores or call centers, face-to-face or phone interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredHigh school diploma or equivalent, customer service experience

Walmart Chat Support focuses on assisting customers through online chat platforms, emphasizing written communication and digital problem-solving. In contrast, Walmart Customer Service Representatives handle inquiries via phone or in person, requiring strong verbal skills. Both roles serve similar customer service functions but differ mainly in communication channels and work environment.

More about Walmart Chat Support jobs
What job categories do people searching Walmart Chat Support jobs look for? The top searched job categories for Walmart Chat Support jobs are:
Walmart Chat Support jobs near you
National Account Manager: Walmart

National Account Manager: Walmart

Utz Brands, Inc.

Rogers, AR • On-site

$90.80K - $117.10K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

Utz Quality Foods is seeking a National Account Manager: Walmart in Bentonville, Arkansas. The National Account Manager/eComm Lead is responsible for building and developing strategic customer relationships with Walmart Corp Buyers and leading the overall Omni Channel strategy at Walmart. This role requires proactive identification, planning, and communication with Walmart Corporate and Sales Operations in the retail environment to drive sales and expand in core Salty Snacks as well as additional categories. The manager must demonstrate the ability to plan and implement strategic direction from the VP, translating it into actionable tactics with the customer to grow the business. Responsibilities include effective communication and navigation as Walmart transitions to Omni Channel operations. The position leverages relationships to develop three key areas: Brick and Mortar, Click and Collect, and Online. These activities support Utz brand building and the achievement of increased revenue and profit.
Responsibilities
  • Build brand equity and profitably increase the sales volume on all assigned brands.
  • Achieve assigned sales quota through the partnership and collaboration with the Walmart buying team.
  • Develop and execute strategic roadmaps and action to achieve our overall eCommerce vision and goals.
  • Develop sales growth in the assigned market with working with Walmart Sales operations VP's, Market Managers and Store leadership.
  • Balance, promote and leverage Utz solutions to meet our customers' needs via DTW and DSD.
  • Fully leverage Trade System (BluePlanner) to plan investments, forecast volume and build optimized trade programming, investment and forecasts. Deliver trade budget.
  • Identify opportunities to maintain and expand distribution on existing business and find unique opportunities for incremental sales and profit utilizing internal systems and IRI.
  • Build strong cross functional partnerships internally, and consistently share best practices.
  • Comply with all company policies, instructions, and directions for the fulfillment of company objectives.
  • Work with VP on sales forecast by account to drive accurate financial and production planning working with the Revenue management team.
  • Prepare weekly sales reports and expense reports as required.
  • Prepare and submit special reports, acceptance of products, or competitive conditions, as may be requested by management or as observed in the marketplace.
  • Represent the company with effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
  • Ensure observance of safe work practices to include the immediate work area, visits to customer sites and operation of a vehicle used for company business.

Requirements
  • Minimum of 7 years' experience in national account management, sales, or eCommerce roles within the consumer packaged goods (CPG) industry.
  • Proven track record of managing and growing large retail accounts, preferably with Walmart or other major national retailers.
  • Experience leading Omni Channel strategy, including Brick and Mortar, Click and Collect, and Online channels.
  • Strong background in trade promotion, retail sales forecasting, and use of syndicated data sources (e.g., IRI, Nielsen).
  • Exceptional relationship-building and negotiation skills with senior-level retail partners.
  • Strategic thinker with the ability to develop and execute comprehensive business plans.
  • Advanced analytical and data-driven decision-making abilities; proficiency with trade management and planning tools (e.g., BluePlanner).
  • Excellent verbal and written communication skills; ability to tailor messaging to various audiences.
  • Strong project management and organizational skills, with attention to detail and ability to manage multiple priorities.
  • Proactive problem solver who thrives in a fast-paced, dynamic environment.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and comfortable learning new digital sales platforms.
  • Ability to travel as required for customer meetings and company events.
  • Bachelor's degree in Business, Marketing, Sales, or a related field required; MBA or relevant advanced degree is preferred.

External Recruitment Process
  • Easy Application (5 mins): Introduce yourself and answer a few key questions to get started.
  • Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
  • Live Interview: Selected candidates will meet with the hiring manager to explore their alignment with the team and overall Utz company culture.

Continuously Pursuing Excellence!
Here at Utz, we have a passion for exciting and delighting consumers with delicious snack foods made from high quality ingredients. After over a century with a strong family heritage, our diverse portfolio of brands includes Utz, Zapp's, Boulder Canyon, and On the Border. Our associates are the reason for the success of this company, so it is important we provide a supportive, caring and inclusive environment that offers opportunities for career growth and advancement. We also help take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives. Our benefit package includes medical, dental, and vision plans, an employer match 401k, profit sharing plan, employee stock purchase plan and much more. Join our world class team and help us become the fastest growing pure-play U.S. snacking company of scale!
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
  • 7+ years proven sales experience in a related position within the consumer products goods industry with direct account responsibility.
  • 3+ years of experience utilizing syndicated data.
  • Must possess excellent written and oral communication skills.
  • Ability to analyze and evaluate several sources of data to develop actionable insights.
  • This position requires extensive use of computer equipment. Must have a demonstrated proficiency in Microsoft business software to include Excel, PowerPoint, Word, and Outlook. Familiarity with Nielsen or IRI programs is preferred.
  • Requires a valid driver's license.

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