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$14

$26

$44

How much do walmart chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for walmart chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Walmart Chat Support representatives, and how can they be effectively managed?

Walmart Chat Support representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and quickly resolving a wide variety of issues ranging from order tracking to returns. Effective management of these challenges involves strong multitasking skills, patience, and clear communication. Representatives are supported by detailed knowledge bases, escalation procedures, and regular training to keep up with Walmart's evolving policies. Collaborating with other departments, such as logistics and billing, is also vital to provide accurate and timely solutions for customers.

How do you become a Walmart chat support agent?

To become a Walmart chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and prior customer service experience. The application process involves submitting an online application, completing assessments, and participating in interviews; training is provided once hired. Familiarity with chat platforms and a quiet work environment are also beneficial.

What is the difference between Walmart Chat Support vs Walmart Customer Service Representative?

AspectWalmart Chat SupportWalmart Customer Service Representative
Primary RoleAssist customers via online chat, resolving issues digitallyHandle customer inquiries via phone, in-store, or online channels
Work EnvironmentRemote or on-site, digital communication toolsOn-site at stores or call centers, face-to-face or phone interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredHigh school diploma or equivalent, customer service experience

Walmart Chat Support focuses on assisting customers through online chat platforms, emphasizing written communication and digital problem-solving. In contrast, Walmart Customer Service Representatives handle inquiries via phone or in person, requiring strong verbal skills. Both roles serve similar customer service functions but differ mainly in communication channels and work environment.

What does a Walmart Chat Support representative do?

A Walmart Chat Support representative assists customers by answering questions, resolving issues, and providing information through online chat. Their duties include helping with order tracking, returns, product details, and troubleshooting account or payment issues. They serve as the first point of contact for customers seeking support via Walmart's website or app, ensuring a positive and efficient customer experience. Excellent communication skills and knowledge of Walmart's products and services are essential for this role.

Does Walmart have online chat support?

Walmart offers online chat support for customer service inquiries, and Walmart Chat Support roles involve assisting customers through live chat platforms. These roles typically require good communication skills and familiarity with chat tools. Online chat support is a common part of Walmart's customer service operations.

What are the key skills and qualifications needed to thrive as a Walmart Chat Support representative, and why are they important?

To thrive as a Walmart Chat Support representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and order management systems is often required. Excellent written communication, patience, and the ability to multitask effectively help you stand out in this role. These skills are crucial for resolving customer issues quickly and efficiently while maintaining a positive brand experience.
More about Walmart Chat Support jobs
What job categories do people searching Walmart Chat Support jobs look for? The top searched job categories for Walmart Chat Support jobs are:
Walmart Chat Support jobs near you
Infographic showing various Walmart Chat Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

(USA) Specialist Technician, Technology Support - IT Support

Walmart

Valley Stream, NY

$25 - $48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,373 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...VIZIO's Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.What you'll do...
  • What you will do: Support on-boarding of employees in weekly New Hire Orientation meetings. Collaborate with other technicians to provide rotational weekend support. Provision PC, Mac, and Linux based hardware for new employees. Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs. Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems. Provide support for Video Conferencing Systems. Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity. Oversee inventory and stocking levels for IT assets at your local office. Coordinate with local office manager for building access and maintaining IT managed office equipment. Occasional voluntary travel to other offices throughout the U.S. as needed. Other tasks as assigned by team leadership.
  • About you: You have a minimum education level of a High School Diploma. You have anadvancedunderstanding ofcurrently supportedWindows andmacOSversions,with1+years of experience supporting the OS. You have 1+ years of related work experience. You are a self-starter that thrives in a fast-paced,and rapidly evolvingenvironment. You are a hard-working team player, with a "no task is too small" attitude. Youcanexplain technical issues to non-technical users. Youcanwork with software developers when they need assistance. Providing them with correct solutions and root causes analysis. At least 1 year of working with ticketing systems like JiraandServiceNow. At least 1 year of working with Office 365 Admin Center At least beginner level understanding ofCommand Prompt,PowerShell and Terminal. Solid foundation of Windowsand macOSimaging. KnowledgeofSelf-Servicesoftwareinstallationtools such as Company Portal and Manage Engine. Understanding of Active Directory tools.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $25.00 - $48.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...350 5TH AVE, STE 4800 NEW YORK, NY 10118-4801, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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