1

Walmart Chat Support Jobs (NOW HIRING)

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

(USA) Staff, Software Engineer

Noel, MO · On-site

$110K - $220K/yr

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

(USA) Staff, Software Engineer

Rogers, AR · On-site

$110K - $220K/yr

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

(USA) Staff, Software Engineer

Goshen, AR · On-site

$110K - $220K/yr

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

... and support Walmart's commitment to innovation and operational excellence. About the team: The ... They design scalable voice, chat, and routing workflows, manage the NICE InContact platform, and ...

next page

Showing results 1-20

Walmart Chat Support information

See salary details

$14

$26

$44

How much do walmart chat support jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for walmart chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Walmart Chat Support representatives, and how can they be effectively managed?

Walmart Chat Support representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and quickly resolving a wide variety of issues ranging from order tracking to returns. Effective management of these challenges involves strong multitasking skills, patience, and clear communication. Representatives are supported by detailed knowledge bases, escalation procedures, and regular training to keep up with Walmart's evolving policies. Collaborating with other departments, such as logistics and billing, is also vital to provide accurate and timely solutions for customers.

Are chat support jobs legit?

Chat support jobs, including roles at companies like Walmart, are generally legitimate employment opportunities that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should verify the employer's credibility and be cautious of scams that may pose as legitimate support roles.

Can you work remotely at Walmart?

Walmart Chat Support positions are typically on-site roles, requiring employees to work at designated Walmart locations. Remote work options are generally not available for this role, as it involves direct customer interaction and access to specific company systems. However, some corporate or administrative roles at Walmart may offer remote work opportunities.

Does Walmart have chat support?

Walmart offers chat support for customer service inquiries through its website and mobile app. As a Walmart Chat Support employee, you may assist customers via live chat to resolve issues, answer questions, and provide product or order information. Strong communication skills and familiarity with online chat tools are important for this role.

What is the difference between Walmart Chat Support vs Walmart Customer Service Representative?

AspectWalmart Chat SupportWalmart Customer Service Representative
Primary RoleAssist customers via online chat, resolving issues digitallyHandle customer inquiries via phone, in-store, or online channels
Work EnvironmentRemote or on-site, digital communication toolsOn-site at stores or call centers, face-to-face or phone interactions
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, customer service skills, multitasking
CertificationsNone typically required, customer service experience preferredHigh school diploma or equivalent, customer service experience

Walmart Chat Support focuses on assisting customers through online chat platforms, emphasizing written communication and digital problem-solving. In contrast, Walmart Customer Service Representatives handle inquiries via phone or in person, requiring strong verbal skills. Both roles serve similar customer service functions but differ mainly in communication channels and work environment.

What does a Walmart Chat Support representative do?

A Walmart Chat Support representative assists customers by answering questions, resolving issues, and providing information through online chat. Their duties include helping with order tracking, returns, product details, and troubleshooting account or payment issues. They serve as the first point of contact for customers seeking support via Walmart's website or app, ensuring a positive and efficient customer experience. Excellent communication skills and knowledge of Walmart's products and services are essential for this role.

How do I become a chat support agent?

To become a Walmart chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Prior customer service experience and familiarity with chat or messaging platforms can be advantageous, and training is usually provided by the employer. Applicants often apply online through the company's careers page and may undergo interviews and assessments as part of the hiring process.

What are the key skills and qualifications needed to thrive as a Walmart Chat Support representative, and why are they important?

To thrive as a Walmart Chat Support representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and order management systems is often required. Excellent written communication, patience, and the ability to multitask effectively help you stand out in this role. These skills are crucial for resolving customer issues quickly and efficiently while maintaining a positive brand experience.
More about Walmart Chat Support jobs
What job categories do people searching Walmart Chat Support jobs look for? The top searched job categories for Walmart Chat Support jobs are:
Infographic showing various Walmart Chat Support job openings in the United States as of June 2026, with employment types broken down into 9% Full Time, and 91% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Specialist Technician, Technology Support - IT Support

Specialist Technician, Technology Support - IT Support

Vizio

Arlington, TX • On-site

$21 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


Job description

Position Summary...About the team:
VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.
What you will do:
• Support on-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.What you'll do...
About you: 
• You have a minimum education level of a High School Diploma. 
• You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS. 
• You have 1+ years of related work experience. 
• You are a self-starter that thrives in a fast-paced, and rapidly evolving environment. 
• You are a hard-working team player, with a “no task is too small” attitude. 
• You can explain technical issues to non-technical users. 
• You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis. 
• At least 1 year of working with ticketing systems like Jira and ServiceNow. 
• At least 1 year of working with Office 365 Admin Center 
• At least beginner level understanding of Command Prompt, PowerShell and Terminal.  
• Solid foundation of Windows and macOS imaging. 
• Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine. 
• Understanding of Active Directory tools. 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...14901 QUORUM DR, DALLAS, TX 75254-7521, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.