Walmart Chat Support Jobs (NOW HIRING)

Position Summary...What you'll do...Role summary:
Our Platform Intelligence team is building Watchtower, a centralized operational hub built on Spotify's Backstage that transforms how incident response and error correction work at massive scale. As a Principal Software Engineer, you'll architect and build the operational intelligence platform that thousands of engineers rely on during their most critical moments. Using React, TypeScript, Redis, PostgreSQL, and cutting edge AI, you'll create event driven systems that blend automation with human judgment to keep a Fortune 500 company running smoothly when things go wrong.
  About the team:
The Enterprise People Technology team supports the successful deployment and adoption of new People technology across the enterprise. As a Fortune #1 company, our work impacts millions of associates globally. We strive to continuously improve people technology and products to help managers and associates so they can focus on what matters most - supporting our customers and members. People Technology is one of the major segments of Walmart Global Tech’s Enterprise Business Services, which is invested in building a compact, robust organization that includes service operations and technology solutions for Finance, People, and the Associate Digital Experience.
  What you'll do: Design and build the next generation of incident management, from automated workflow orchestration to AI powered post incident analysis Create event driven systems that orchestrate incident response in real time, including live chat integration, intelligent stakeholder routing, and dependency health monitoring Build the eventing backbone that connects disparate systems, enabling rapid response when critical failures occur Develop AI agents that learn from every incident to prevent future failures, generate instant incident summaries, and suggest corrective actions based on historical patterns Design real time streaming systems that process operational data with low latency
What you'll bring: Deep experience across the full stack with demonstrated expertise in distributed systems Strong background building real time, event driven architectures at scale Track record of building high reliability platforms with streaming technologies Hands on experience with modern TypeScript/React applications Expertise in data systems (PostgreSQL, Redis) and real time processing patterns Experience integrating AI/ML systems into production environments History of leading technical initiatives that fundamentally changed how teams operate Passion for operational excellence as a technical challenge worth solving, not a checkbox to tick
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years’ experience in software engineering or related area.
Option 2: 6 years’ experience in software engineering or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...508 Sw 8Th St, Bentonville, AR 72712, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.