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Order Support Specialist Jobs (NOW HIRING)

speakit

Turkish Order Support Specialist - Lisbon

The Order Support Specialist receives escalations from customer-facing colleagues and works under strict regulations. They commit time to handle complex issues relating to the fulfillment of online ...

Gartner

Post Deal Order Support Specialist

Fort Myers, FL · On-site +1

$21 - $28.50/hr

As part of the Post Deal Order Support (PDOS) team, you will serve as a strategic partner supporting all postdeal order inquiries, providing endtoend ownership, proactive communication, and ...

Gartner

Post Deal Order Support Specialist

Fort Myers, FL · On-site +1

$21 - $28.50/hr

As part of the Post Deal Order Support (PDOS) team, you will serve as a strategic partner supporting all postdeal order inquiries, providing endtoend ownership, proactive communication, and ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Perform order entry, modifications, and account updates using Shopify and internal systems.

L.K. Jordan & Associates

Be Seen First

Customer Operations Specialist

Austin, TX · On-site

$20 - $23/hr

Customer Operations / Sales Support Specialist - North Austin We are looking for a detail-oriented ... Key Responsibilities Customer & Order Support Assist customers by email, ticketing system, and ...

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Order Support Specialist information

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How much do order support specialist jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for order support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an order support specialist?

To thrive as an Order Support Specialist, you need strong organizational skills, attention to detail, and a background in order processing or customer service, typically supported by a high school diploma or relevant experience. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and CRM tools is often required. Outstanding communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving issues and ensuring customer satisfaction. These skills are vital for accurately processing orders, minimizing errors, and maintaining positive client relationships.

How does an order support specialist collaborate with other departments to resolve customer issues?

Order Support Specialists frequently work with teams such as sales, logistics, and customer service to resolve issues like delayed shipments, incorrect orders, or billing discrepancies. They serve as a liaison, gathering information from different departments to ensure customer concerns are addressed promptly and accurately. Strong communication and organizational skills are essential, as the role often requires balancing multiple priorities while maintaining a positive customer experience. This collaborative environment not only helps solve problems efficiently but also provides valuable exposure to cross-functional business processes.

What is the difference between Order Support Specialist vs Customer Service Representative?

AspectOrder Support SpecialistCustomer Service Representative
Primary RoleFocuses on processing, tracking, and resolving issues related to customer ordersHandles general customer inquiries, complaints, and service requests
Required SkillsOrder management, communication, problem-solvingCommunication, conflict resolution, product knowledge
Work EnvironmentTypically in logistics, sales, or supply chain departmentsCustomer service centers, call centers, retail settings
Common CertificationsNone mandatory, but supply chain or logistics certifications helpfulNone mandatory, customer service training beneficial

While both roles involve customer interaction, the Order Support Specialist primarily manages order processing and related issues, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What does an order support specialist do?

An order support specialist assists customers with placing, tracking, and managing orders, ensuring accurate processing and timely delivery. They often communicate via phone, email, or chat, use order management systems, and resolve issues related to order discrepancies or delays.
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What states have the most Order Support Specialist jobs?

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What job categories do people searching Order Support Specialist jobs look for?

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Order Support Specialist jobs near you
Infographic showing various Order Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Order Support Specialist

CRUTCHFIELD CORPORATION

Norton, VA • On-site

$16.05/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Crutchfield rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

We are now offering a $500 Hiring Bonus!


At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for exceptional Order Support Specialists to join our growing team. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it. For the 4th year in a row, we’ve been recently named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.


Read on if you're a natural at helping people and value a healthy, supportive work environment...


As a Crutchfield Order Support Specialist, you will:

  • Review online customer orders to ensure all required information is complete and determine the appropriate next step for processing, shipment, or further review.
  • Contact customers by phone to verify order details, resolve discrepancies, and provide order-related support.
  • Validate billing information and product compatibility to ensure accurate order fulfillment.
  • Document order reviews, customer interactions, and actions taken in company systems.
  • Follow established procedures while exercising independent judgment and coordinating with internal departments to resolve order issues.



Qualifications:

  • Passion for helping people, problem solving and exceptional interpersonal skills.
  • A background in customer service (and other related fields) is recommended but not required.
  • Strong communication, problem-solving skills and basic math skills.
  • Ability and willingness to learn through on-the-job training.
  • Proficient computer skills.
  • Highly self-motivated.
  • Ability to communicate clearly and effectively through phone, email, and chat.
  • Ability to maintain a consistent work schedule, including some evenings until 8pm and at least one weekend shift (Saturday or Sunday)


Training:

We provide all the training needed for the job, no worries. Order Support Specialist training includes about 4 - 5 weeks of onsite classroom training where you’ll learn the ins and outs of our applications, policies, procedures, and overall philosophy of helping our customers. Our next training class is scheduled to begin on October 12th, 2026.




Salary and Benefits:

Pay starts at $16.05/hour with potential for a bonus based on performance of up to $300 every 3 months. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, relaxed dress code, and discounts on the fun stuff we sell. You're even allowed to bring your dog to work! Want pet insurance for your pup? We offer that as an option.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance, and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!




Onsite and Remote Work

Our new Order Support Specialists will be trained onsite at our contact center in Norton, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working remotely within the Commonwealth of Virginia and 3 days working onsite per week.


For any questions or inquiries about this position, please contact our recruiting team at (434) 218-6046.


Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status or age.


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