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Order Support Specialist Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Perform order entry, modifications, and account updates using Shopify and internal systems.

Xylem

Customer Support Specialist

Mira Loma, CA · On-site

$26 - $28/hr

And that's where you come in. 🌟 Why This Role Matters As a Customer Support Specialist , you are ... You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps ...

Rasmussen University

Support Specialist

Romeoville, IL · On-site

Support Specialist Rasmussen University Romeoville, IL The Support Specialist works in a team ... To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 ...

SKIDMORE

B2B Customer Support Specialist

Brookfield, IL

$27.40 - $31.50/hr

B2B Customer Support Specialist We are currently looking for a dedicated, efficient individual to ... Enters orders and data into Sage X3. * Sends order acknowledgements to customer including unit ...

SKIDMORE

B2B Customer Support Specialist

Brookfield, IL · On-site

$27.40 - $31.50/hr

B2B Customer Support Specialist We are currently looking for a dedicated, efficient individual to ... Enters orders and data into Sage X3. * Sends order acknowledgements to customer including unit ...

Technique, Inc.

Parts Support Specialist

Concord, NC · On-site

The Parts Support Specialist plays a critical role in ensuring that technicians and assembly teams ... Purchase Order Support - Assist in generating purchase order requests for replenishment of stock ...

Technique Inc

Parts Support Specialist

Concord, NC · On-site

The Parts Support Specialist plays a critical role in ensuring that technicians and assembly teams ... Purchase Order Support - Assist in generating purchase order requests for replenishment of stock ...

CFS

Sales Support Specialist

Franklin Park, IL

$55K - $65K/yr

Process opportunities, quote requests, and sales orders in the ERP system. * Collaborate with sales ... Qualifications of the Sales Support Specialist: * 1-3 years of experience in Inside Sales, Customer ...

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Order Support Specialist information

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How much do order support specialist jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for order support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does an Order Support Specialist collaborate with other departments to resolve customer issues?

Order Support Specialists frequently work with teams such as sales, logistics, and customer service to resolve issues like delayed shipments, incorrect orders, or billing discrepancies. They serve as a liaison, gathering information from different departments to ensure customer concerns are addressed promptly and accurately. Strong communication and organizational skills are essential, as the role often requires balancing multiple priorities while maintaining a positive customer experience. This collaborative environment not only helps solve problems efficiently but also provides valuable exposure to cross-functional business processes.

How can I make 2000 a week working from home?

An Order Support Specialist can increase earnings by gaining experience, developing specialized skills, and working overtime or multiple shifts. Some roles offer commission or performance-based bonuses, which can boost weekly income, but consistently earning $2000 requires a high-volume workload or advanced position with higher pay rates.

What does an order support specialist do?

An order support specialist assists customers and internal teams with processing, tracking, and resolving issues related to orders. They use customer service skills and tools like CRM systems to ensure accurate order fulfillment and maintain customer satisfaction.

What jobs pay 4000 a week without a degree?

Order Support Specialists typically do not earn $4,000 weekly without specialized experience or high-level roles. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which rely more on experience, certifications, or licenses than formal education.

What are the key skills and qualifications needed to thrive as an Order Support Specialist, and why are they important?

To thrive as an Order Support Specialist, you need strong organizational skills, attention to detail, and a background in order processing or customer service, typically supported by a high school diploma or relevant experience. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and CRM tools is often required. Outstanding communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving issues and ensuring customer satisfaction. These skills are vital for accurately processing orders, minimizing errors, and maintaining positive client relationships.

What is the difference between Order Support Specialist vs Customer Service Representative?

AspectOrder Support SpecialistCustomer Service Representative
Primary RoleFocuses on processing, tracking, and resolving issues related to customer ordersHandles general customer inquiries, complaints, and service requests
Required SkillsOrder management, communication, problem-solvingCommunication, conflict resolution, product knowledge
Work EnvironmentTypically in logistics, sales, or supply chain departmentsCustomer service centers, call centers, retail settings
Common CertificationsNone mandatory, but supply chain or logistics certifications helpfulNone mandatory, customer service training beneficial

While both roles involve customer interaction, the Order Support Specialist primarily manages order processing and related issues, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, stress levels vary depending on the work environment, workload, and individual resilience, with some roles offering support and training to manage pressure effectively.
More about Order Support Specialist jobs
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Order Support Specialist jobs near you
Client Support Specialist

Client Support Specialist

The Global Talent Co

Remote

$18.50 - $24.75/hr

Full-time

Posted 13 days ago

Job description

CLIENT SUPPORT SPECIALIST
Full-time (40hrs per week) / Remote / Latam
Check out The Global Talent Co.'s talent network: https://www.globaltalent.co/network
The role:
You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.
As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.
Position: Client Support Specialist (Full-Time)
Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.
Responsibilities:
Order Support & Processing
  • Perform order entry, modifications, and account updates using Shopify and internal systems.
  • Process remakes, replacements, and credit requests accurately while meeting established SLAs.
  • Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.
  • Monitor active orders and proactively communicate updates to customers.
  • Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.
Inbox & Ticket Management
  • Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.
  • Prioritize customer issues based on business impact, urgency, and service level commitments.
  • Maintain accurate ticket documentation and ensure customer inquiries are fully resolved.
  • Meet established SLAs for first response time, resolution time, and ticket quality.
  • Effectively manage multiple priorities while maintaining exceptional accuracy.
Client Account Support
  • Support onboarding activities for new client accounts, including account setup and verification.
  • Maintain accurate customer records, contact information, delivery details, and account preferences.
  • Develop familiarity with assigned customer accounts and their operational requirements.
  • Support day-to-day client communication and account management activities.
Escalation Management
  • Gather complete order, shipment, and account information before escalating issues.
  • Clearly document issues and provide detailed context for internal stakeholders.
  • Follow up on escalated cases to ensure timely resolution and customer communication.
  • Escalate operational risks and service failures appropriately.
Customer Communication
  • Respond to inquiries related to orders, billing, deliveries, products, and account management.
  • Deliver professional, empathetic, and solution-oriented written communication.
  • Utilize approved SOPs, templates, macros, and knowledge base resources.
  • Provide proactive communication during service disruptions, delays, and operational incidents.
Process Improvement & Knowledge Management
  • Utilize internal documentation and knowledge base resources to resolve customer inquiries.
  • Identify recurring customer issues, operational trends, and process gaps.
  • Recommend improvements to processes and internal documentation.
  • Participate in testing and refining new workflows, tools, and operational processes.
Requirements:
  • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles.
  • Experience managing high-volume support inboxes while maintaining exceptional attention to detail.
  • Live chat support experience is required.
  • Strong written and verbal English communication skills.
  • Experience supporting business clients or complex customer accounts is preferred.
  • Experience using HubSpot or similar CRM platforms is strongly preferred.
  • Experience using Shopify or similar order management systems is preferred.
  • Proficiency with Google Workspace, Slack, Microsoft Office, and business communication tools.
  • Exceptional attention to detail and accuracy.
  • Strong sense of ownership and accountability.
  • Excellent organizational and time management skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Strong problem-solving and critical-thinking abilities.
  • Comfortable working independently in a remote environment.
  • Ability to build strong relationships with business customers.
  • Proactive mindset with the ability to identify issues before they escalate.
Nice to Have:
  • Experience supporting B2B, Enterprise, Hospitality, Healthcare, Education, or Institutional clients.
  • Experience working in Food, Logistics, Fulfillment, Subscription, or E-commerce companies.
  • Experience managing a portfolio of customer accounts.
  • Experience partnering closely with Operations, Supply Chain, or Logistics teams.
  • Familiarity with HubSpot, Shopify, Zendesk, Gorgias, or similar customer support platforms.
About us:
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. By combining operational excellence with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience.
Customer Experience plays a critical role in the business, serving as the bridge between clients and internal operational teams to ensure issues are resolved efficiently while maintaining the highest service standards.

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