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Order Support Specialist Jobs (NOW HIRING)

Aston Carter

Order Administrator

Newberg, OR · On-site

$24/hr

Talented Order Support Specialist Join our dynamic team as an Order Support Specialist, where you will play a crucial role in managing customer interactions and supporting a major digital ...

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Perform order entry, modifications, and account updates using Shopify and internal systems.

Aston Carter

Order Administrator

Newberg, OR

$24 - $24.60/hr

Talented Order Support Specialist✨ Join our dynamic team as an Order Support Specialist, where you will play a crucial role in managing customer interactions and supporting a major digital ...

Technique Inc

Parts Support Specialist

Concord, NC · On-site

The Parts Support Specialist plays a critical role in ensuring that technicians and assembly teams ... Purchase Order Support - Assist in generating purchase order requests for replenishment of stock ...

Technique, Inc.

Parts Support Specialist

Concord, NC · On-site

The Parts Support Specialist plays a critical role in ensuring that technicians and assembly teams ... Purchase Order Support - Assist in generating purchase order requests for replenishment of stock ...

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Order Support Specialist information

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How much do order support specialist jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for order support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does an order support specialist collaborate with other departments to resolve customer issues?

Order Support Specialists frequently work with teams such as sales, logistics, and customer service to resolve issues like delayed shipments, incorrect orders, or billing discrepancies. They serve as a liaison, gathering information from different departments to ensure customer concerns are addressed promptly and accurately. Strong communication and organizational skills are essential, as the role often requires balancing multiple priorities while maintaining a positive customer experience. This collaborative environment not only helps solve problems efficiently but also provides valuable exposure to cross-functional business processes.

What does an order support specialist do?

An order support specialist assists customers and internal teams with processing, tracking, and resolving issues related to orders. They use customer service skills and tools like CRM systems to ensure accurate order fulfillment and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as an order support specialist?

To thrive as an Order Support Specialist, you need strong organizational skills, attention to detail, and a background in order processing or customer service, typically supported by a high school diploma or relevant experience. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and CRM tools is often required. Outstanding communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving issues and ensuring customer satisfaction. These skills are vital for accurately processing orders, minimizing errors, and maintaining positive client relationships.

What is the difference between Order Support Specialist vs Customer Service Representative?

AspectOrder Support SpecialistCustomer Service Representative
Primary RoleFocuses on processing, tracking, and resolving issues related to customer ordersHandles general customer inquiries, complaints, and service requests
Required SkillsOrder management, communication, problem-solvingCommunication, conflict resolution, product knowledge
Work EnvironmentTypically in logistics, sales, or supply chain departmentsCustomer service centers, call centers, retail settings
Common CertificationsNone mandatory, but supply chain or logistics certifications helpfulNone mandatory, customer service training beneficial

While both roles involve customer interaction, the Order Support Specialist primarily manages order processing and related issues, whereas the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Order Support Specialist jobs
What states have the most Order Support Specialist jobs? States with the most job openings for Order Support Specialist jobs include:
What job categories do people searching Order Support Specialist jobs look for? The top searched job categories for Order Support Specialist jobs are:
Order Support Specialist jobs near you
Infographic showing various Order Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Operations and Support Specialist

Rust Belt Recruiting

Cleveland, OH

$45K - $55K/yr

Full-time

Re-posted 14 days ago

Job description

Title: Operations and Support Specialist

Shift: 1st Shift | Monday – Friday, 9:00 AM – 5:00 PM

Salary: $45,000 - $55,000 annually, plus bonus, dependent on experience

Operations and Support Specialist Role:

Our client is seeking an Operations and Support Specialist to streamline daily business workflows and elevate customer satisfaction. This pivotal role exists to manage the end-to-end logistics process and bridge the gap between production and external clients, ensuring orders process accurately, shipping runs smoothly, and client inquiries receive rapid, expert resolution.

Operations and Support Specialist Responsibilities:

  • Manage daily client inquiries and provide order support via email and phone
  • Coordinate directly with production teams to track order status and guarantee on-time delivery
  • Process customer orders, returns, and exchanges accurately within the system
  • Resolve client issues and shipping discrepancies with a high level of urgency and professionalism
  • Own the logistics process by coordinating incoming and outgoing freight schedules with carriers
  • Maintain and update accurate client records, pricing matrices, and shipping documentation
  • Generate weekly operational reports tracking logistics performance and order volumes
  • Collaborate with the sales team to facilitate smooth onboarding for new client accounts
  • Identify and implement continuous improvement initiatives to optimize logistics and administrative workflows

Operations and Support Specialist Reporting Relationships:

The Operations and Support Specialist reports directly to the Operations Manager and has no direct reports.

About You:

  • Hold a Bachelor's degree in Business, Supply Chain, Logistics, or possess equivalent professional experience
  • Demonstrate proficiency in ERP software and the Microsoft Office Suite, particularly Excel
  • Possess exceptional written and verbal communication skills tailored for client and carrier interaction
  • Exhibit superior problem-solving abilities and a calm demeanor under tight shipping deadlines
  • Display a proven track record of managing end-to-end logistics and operational priorities simultaneously
  • Bring experience working within a manufacturing, tooling, or distribution environment
  • Show a strong internal drive to improve supply chain efficiency and team collaboration
  • Maintain a sharp eye for administrative data accuracy and detail-oriented record keeping

Next Steps:

If you are a detail-oriented problem solver who thrives in a fast-paced environment, we would like to hear from you.

Additional Information:

Equal Opportunity Employer: Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Physical Demands & Working Conditions: This position operates primarily in a professional office environment and routinely uses standard office equipment. It requires the ability to sit or stand for extended periods and occasionally lift up to 20 pounds.