Volunteer Engagement Jobs (NOW HIRING)

Summary of Purpose:

Recruit, train, evaluate, maintain and recognize Kentucky Humane Society volunteers who are vital to the mission, programs, and community engagement.

Duties (Essential Functions):

Management of the Volunteer Program

• Provides day-to-day coordination and growth of the volunteer program.
• Conduct orientations and training to prospective volunteers to increase their understanding of the organization, its clients, its services, and the roles and responsibilities of volunteers.
• Coordinate volunteers when starting in new roles and lead their training once placed in a program.
• Provide oversight of volunteers, including disciplinary action, conflict resolution, and possibly termination.
• Work with staff across various departments to identify volunteer opportunities and recruit, train, and supervise volunteers.
• Provide training and support to staff across various departments to promote positive volunteer/staff relationships.
• Oversee the intern program for the Outreach Team and assist other departments with attracting interns.
• Assist with the coordination and supervision of adult group/corporate service projects.
• Plan and implement formal and informal volunteer recognition activities.
• Coordinate Student Service Project Hours including approving student hours through Mobile Serve, sending hour verification letters, facilitating major donations drop-offs, and further stewardship.

Organizational Management

• Ensure volunteer manuals and training materials are up-to-date and accessible by both staff and volunteers.
• Oversee VolunteerHub software to organize volunteer orientation, training, and scheduling.
• Process/enter volunteer memberships in Raiser's Edge (RE) and run charges.
• Manage and moderate the volunteer Facebook page.
• Document volunteer interactions in development database (Raiser's Edge).
• Ensure compliance with and keep accurate and secure records of liability waivers and safety protocol for volunteers.
• Design volunteer program t-shirt, maintain inventory and process orders.
• Process Purchase Orders according to established procedures and maintain inventory of all departmental supplies (aprons, nametags, leashes, lanyards, first aid hits, cleaning supplies, etc.).
• Coordinate the schedule for the weekly Photo Volunteers and oversee photo uploads to Flickr/Petpoint.
• Assist with special event logistics, planning, and execution as needed.
• Assist with the creation and adherence of the annual budget of department revenues and expenses.
• Provide monthly reports to direct report.

Relationship Management

• Write monthly volunteer e-newsletter and other email communications to volunteers and prepare for sending via development database's (Raiser's Edge) mass email function.
• Attend monthly Kentuckiana Association of Volunteer Administrator (KAVA) local chapter meetings and other networking opportunities as requested.
• Complete stewardship, tours, lunches, and other meetings as identified by direct report.
• Participate in managers meetings and team building activities.
• Communicate with People Services Director regarding unusual activities, significant problems or concerns.

Other duties as assigned.

• 1+ years of management or supervisory experience preferred.
• Demonstrates positive leadership skills and the ability to positively influence volunteers to effectively meet the needs of the organization.
• Strong presentation skills
• Knowledge of Raiser's Edge software preferred.
• Support the usage of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality and professional standards.
• Ability to communicate respectfully and effectively with people of all backgrounds and personalities.
• Exceptional organizational, analytical, interpersonal, and conflict-resolution skills
• Intermediate computer skills with the ability to prepare reports and maintain an efficient records system.
• Self-directed with the ability to work independently/meet deadlines in a fast-paced work environment with little direct supervision.
• Ability to manage the emotional aspect of end-of-life service and humane euthanasia, and support staff in high-emotion circumstances.
• Accept, support, and represent KHS core values, programs, policies, and procedures.
• Must possess a valid driver's license and clean driving record and be willing to drive KHS vehicles.
• Background Check required.

Physical, Psychosocial, and CognitiveDemands/ WorkingEnvironment

• Individual will have extended periods of sitting, communicating, and listening.
• Occasionalbending, reaching, kneeling, walking, and standing regularly while performing jobfunctions.
• Occasionally lifts, carries, or otherwise moves and positions objects weighing up to and exceeding 35lbs.
• Working in an indoor desk environment includes occasionally working with animals (indoor/outdoor) in varying weather conditions.
• Local travel - includes occasional off-site events.
• Potential for exposure to allergens (including but not limited to pet dander, dust, peanut butter), and zoonotic diseases (diseases transferred from animals to humans).
• Exposure to chemicals.
• Exposure to loud noise.
• Exposure to emotional circumstances.
• Fast-paced environment.