Engagement Professional Jobs (NOW HIRING)

Description
DEFINITION:
As a part of the outpatient treatment team model, the Family Engagement Professional will be immediately supervised by the Program Director of Family Experience. The Family Engagement Professional will be responsible for ensuring that assigned clients are receiving rehabilitation, wellness, case management, and peer-to-peer sessions at the frequency that they are outlined in the client's person-centered treatment plan. The Family Engagement Professional must exhibit professional, ethical boundaries in providing direct care to clients and display competence in linking, referring, and advocating with internal and external providers. An emphasis on personability and strong communication skills is required.
EDUCATION AND EXPERIENCE:
• Case Management II certification; or
• High school diploma or equivalent and a total of 36 months of direct, documented experience working with persons who live with mental illness and/or substance abuse issues; or
• 60 college credit hours in any field and 12 months of behavioral health experience; or
• Bachelor's or Master's degree in any field with 6 months of Behavioral Health experience; or
• Bachelor's or Master's Degree in a Behavioral Health field

• Experience raising a child with behavioral/emotional issues.
• Experience accessing services for children with behavioral/emotional issues and navigating the child serving system.
• An expectation of core competencies in relation to individuals with co-occurring disorders.
• FPRSS certification or eligibility to obtain certification.

KNOWLEDGE AND SKILLS:
• Ability to evaluate situations and adopt an effective course of action, to delegate responsibilities, organize and present facts effectively.
• Ability to establish working relationships with clinical, administrative and support staff to develop professionalism and coordination within the team.
• Ability to establish and maintain an effective working relationship with fellow employees, clients and community partners.
• Ability to see, hear and speak clearly to interact with staff, consumers, family members, administration and the community, both in person and on the telephone.
• Ability to maintain strict confidentiality guidelines regarding client information.
• Ability to work well under pressure meets deadlines with efficiency and consistency.
• Ability to work with various systems while maintaining professionalism, maturity, objectivity and a cooperative attitude.
JOB DUTIES AND RESPONSIBILITIES:
Responsible and immediately supervised by the Program Director of Family Experience. This position is responsible and held accountable for the following duties:
• Provide varying types of case management and/or rehabilitative services in various settings to families, including individuals in the family.
• Provide crisis intervention services as directed by policy, procedure, and/or protocol.
• Studies evaluate the needs and abilities of the client and assist them to function more adequately through use of their own strengths and through use of community resources.
• Complete all agency documentation of services in a thorough, accurate and timely manner.
• Assists clients to adjust and adapt themselves to their environment, care and treatment.
• Complete (or co-complete) Strengths Needs Cultural Discovery (SNCD) assessments, Functional Assessments/Crisis Plans, Safety Plans, and Care Plans/Updates.
• Attend provider appointments with families
• Maintain case management certification as required.
• Maintain family peer support certificate as required.
• Monitor and evaluate services provided to the families. Contact families as needed to monitor progress and inquire about new needs.
• Personality and mature presentation of oneself, demonstrating the ability to work with various systems while maintaining objectivity and cooperative attitude.
• Regular and predictable attendance is an essential job requirement.
• Employees must be willing and able to perform all job-related travel normally associated with this position (this may include transportation of clients).
• Must meet agency standards of billable services and fiscal responsibility as designated by the Program Director of Family Experience.
• Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.
• Participate in staff meetings.
• Participate in community coalitions, events, or any additional community needs outlined by supervisor.
• Participate in community groups at Grand Mental Health and in the community.
• Must meet "satisfactory" expectations at any scheduled job performance evaluation.
• Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.
• Be willing to flex hours as needed outside of 8-5 business hours
Must perform the specific job duties as listed above to meet position expectations.
In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional groups; in exercising mature judgement in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing.