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Voice Architect Jobs (NOW HIRING)

AmeriSave Mortgage Corp.

Voice Bot Engineer

$120K - $140K/yr

Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces. * Integrate bots with LLMs and MLMs to create dynamic ...

E*Pro, Inc.

Voice SME

Charlotte, NC

Analysis of Design and Architecture documentation Experience with the development models and ... Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance ...

Apple Bank

Voice Network Engineer, AVP

Scarsdale, NY · Hybrid

The Voice Network Engineer contributes to the building of Apple Bank's technical infrastructure for ... Design and develop Cisco unified communication architectural enhancements; troubleshoot unified ...

ViziRecruiter,LLC.

Senior Voice Engineer

Quincy, MA · On-site

$90 - $120/hr

Architect and maintain enterprise voice platforms including Cisco Unified Communications Manager (CUCM), SIP trunking, SBCs (CUBE), and voice gateways across retail, supply chain, and corporate ...

EROS Technologies, Inc.

Voice Engineer

Denver, CO · On-site

Configuring MGCF translations Voice Network architecture planning and design Working with LERG Testing of routing Voice Network devices (SBC, SRP, MGW) Performance and capacity management (trunks ...

ViziRecruiter,LLC.

Senior Voice Engineer

Salisbury, NC · On-site

$90 - $120/hr

Architect and maintain enterprise voice platforms including Cisco Unified Communications Manager (CUCM), SIP trunking, SBCs (CUBE), and voice gateways across retail, supply chain, and corporate ...

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Voice Architect information

See salary details

$46.5K

$128.8K

$201.5K

How much do voice architect jobs pay per year?

As of Sep 6, 2026, the average yearly pay for voice architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a voice architect?

A Voice Architect designs, implements, and optimizes voice communication systems, including VoIP, telephony, and speech-driven applications. They ensure seamless integration of voice solutions with enterprise networks, focusing on security, scalability, and performance. This role often involves selecting the right technologies, troubleshooting voice-related issues, and collaborating with IT teams to enhance user experience. Voice Architects work with platforms like Cisco, Microsoft Teams, and cloud-based communication solutions to support business operations.

What are the main challenges a voice architect faces on a typical project?

Voice Architects often encounter challenges related to integrating new voice technologies with legacy systems, ensuring high call quality, and maintaining network security. They frequently coordinate with IT teams, vendors, and end-users to troubleshoot issues and optimize system performance. Balancing the unique requirements of different departments and keeping up with rapidly evolving technologies are also common aspects of the role. By proactively addressing these challenges, Voice Architects play a vital role in ensuring seamless and effective communication across the organization.

What are the key skills and qualifications needed to thrive as a voice architect, and why are they important?

To thrive as a Voice Architect, you need a deep knowledge of voice technologies, telephony systems, and unified communications protocols, often supported by a degree in computer science or a related field. Familiarity with platforms such as Cisco, Avaya, Microsoft Teams, and certifications like CCNP Collaboration or similar are highly valued. Strong problem-solving skills, attention to detail, and effective communication are key soft skills for designing and deploying voice solutions in dynamic environments. These competencies enable Voice Architects to create reliable, scalable voice infrastructures that meet organizational needs.

What does a voice architect do?

A voice architect designs and develops voice user interfaces and speech recognition systems for applications such as virtual assistants, IVR systems, and smart devices. They analyze user needs, create voice interaction flows, and work with tools like speech recognition software and programming languages to optimize voice experiences.

What are the most commonly searched types of Voice Architect jobs?

The most popular types of Voice Architect jobs are:

Who are the top companies hiring for Voice Architect jobs?

The top employers for Voice Architect jobs are:

What states have the most Voice Architect jobs?

States with the most job openings for Voice Architect jobs include:

What job categories do people searching Voice Architect jobs look for?

The top searched job categories for Voice Architect jobs are:

Voice Architect jobs near you
Infographic showing various Voice Architect job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Salesforce Solution Architect, Service Cloud Voice

NeuraFlash, Part of Accenture

Remote

$70.75 - $87.50/hr

Full-time

Re-posted 22 days ago

Job description

Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!
YOU'LL HAVE THE OPPORTUNITY TO:
  • Facilitate business process reviews to identify customer requirements and processes
  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Oversee and be accountable for the successful completion of all aspects of assigned projects
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
  • Architect and build best-in-class implementations of Service Cloud
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Understand and leverage Salesforce Platform to implement scalable solutions
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of contact center routing strategies in Salesforce and Amazon Connect
REQUIRED QUALIFICATIONS:
  • 3-5+ years project experience in a hands-on position
  • 3+ years of experience with Salesforce in a development or configuration capacity
  • Understanding of customer service and contact center operations with experience solving Complex Use Cases
  • Solid understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
PREFERRED SKILLS:
  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
  • Detail-oriented and a strong team player with great communication skills
  • Keep an open mind and must be flexible to change

NICE TO HAVES:
  • Contact Center architecture knowledge
  • Working knowledge of voip communication protocols like SIP, WebRTC
  • Experience building contact centers based on Amazon Connect Contact Center solution
  • Experience with Workforce Management solutions
  • Experience working with outbound dialers, campaign management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 03/19/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 - $266,300 USD
Cleveland Annual Salary Range
$87,400 - $213,000 USD
Colorado Annual Salary Range
$94,400 - $230,000 USD
District of Columbia Annual Salary Range
$100,500 - $245,000 USD
Illinois Annual Salary Range
$87,400 - $230,000 USD
Maryland Annual Salary Range
$94,400 - $230,000 USD
Massachusetts Annual Salary Range
$94,400 - $245,000 USD
Minnesota Annual Salary Range
$94,400 - $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 - $266,300 USD
Washington Annual Salary Range
$100,500 - $245,000 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
What's it like to be a part of NeuraFlash, Part of Accenture?
  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

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