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Remote Livevox Jobs (NOW HIRING)

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

... or Remote Long Term Contract Architect with NiCE CXone. Location is preferred as Dallas, but open to US or Canada. Needs to be strong on NiCE CXone and experience on LiveVox will be an added ...

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Remote Livevox information

What are the key skills and qualifications needed to thrive as a remote Livevox agent, and why are they important?

To excel as a Remote Livevox Agent, you generally need strong communication skills, customer service experience, and a high school diploma or equivalent. Proficiency with the LiveVox contact center platform, CRM systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and adaptability help agents stand out when addressing customer concerns remotely. These skills and qualifications are vital for delivering efficient, high-quality support and maintaining customer satisfaction in a virtual contact center environment.

What is the difference between Remote Livevox vs Remote Call Center Agent?

AspectRemote LivevoxRemote Call Center Agent
Required CredentialsBasic customer service skills, CRM familiarityCustomer service experience, communication skills
Work EnvironmentCloud-based contact center platform, remote setupHome office or remote location, using phone and computer
Employer & Industry UsageContact centers, customer support companiesCustomer service departments across industries
Common Search/ComparisonYesYes

Remote Livevox is a platform used by contact centers to manage customer interactions, requiring familiarity with CRM tools. Remote Call Center Agents are individuals providing customer support remotely, often using platforms like Livevox. While both roles involve remote customer service, Livevox is a software platform, whereas a Call Center Agent is a job position. Understanding this difference helps job seekers find relevant opportunities and skills needed for each role.

How does a remote Livevox agent typically collaborate with team members and supervisors while working from home?

As a Remote Livevox agent, collaboration with your team and supervisors is primarily achieved through digital communication tools such as chat platforms, video calls, and email. Regular virtual meetings are held to discuss updates, share best practices, and address performance metrics. Supervisors provide real-time feedback and support via the Livevox platform, ensuring you stay aligned with company goals and customer service standards. This structure fosters a supportive remote environment, even though you are not physically present with your teammates.

What is a remote Livevox job?

Remote Livevox jobs are positions that involve using the LiveVox cloud-based contact center platform to manage customer communications from a remote location. These roles typically include customer service representatives, call center agents, or technical support staff who handle calls, emails, and chats using LiveVox tools. Working remotely allows employees to perform these tasks from home or any location with a reliable internet connection. Employees receive training on how to use LiveVox’s software to interact with customers efficiently and securely. Many companies use LiveVox to ensure seamless communication and compliance while offering flexible work arrangements.
More about Remote Livevox jobs
What cities are hiring for Remote Livevox jobs? Cities with the most Remote Livevox job openings:
What are the most commonly searched types of Livevox jobs? The most popular types of Livevox jobs are:
What states have the most Remote Livevox jobs? States with the most job openings for Remote Livevox jobs include:
What job categories do people searching Remote Livevox jobs look for? The top searched job categories for Remote Livevox jobs are:
Remote Livevox jobs near you
Infographic showing various Remote Livevox job openings in the United States as of July 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution.

NiCE CXone Architect

Transcend Softech LLC

Dallas, TX • Remote

$64.50 - $85/hr

Contractor

Re-posted 14 days ago

Job description

NiCE CXone Architect
Dallas or Remote
Long Term Contract
Architect with NiCE CXone.  Location is preferred as Dallas, but open to US or Canada.

Needs to be strong on NiCE CXone and experience on LiveVox will be an added advantage.

Looking for experience in,

  • Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
  • Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
  • Ensuring scalability, high availability, disaster recovery, and compliance in architecture
  • Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
  • Support telephony integrations
  • Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
  • Ensure adherence to best practices for performance, security, compliance, regulatory standards.
  • Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
  • Drive AI/automation/analytics enhancements across the CX stack
  • Evaluate new features and roadmap updates to adopt in the environment
  • Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
  • Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
  • Optimize system performance and troubleshoot complex issues.
  • Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
  • Liaison with client, provide consulting for cloud migration and CX transformation.
  • Implement best practices for code quality and maintainability.
  • Lead root cause analysis for platform issues and critical incidents