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Remote Livevox Jobs (NOW HIRING)

DCM Services LLC

Call Center Dialing Administrator

$58K - $72K/yr

Requirements What You'll Do Dialer & Queue Administration - FACS and LiveVox * Build, configure ... Reliable internet access is required for remote work arrangements. #DCMHP1 Salary Description $58 ...

Transcend Softech LLC

NiCE CXone Architect

Dallas, TX · Remote

$64.50 - $85/hr

... or Remote Long Term Contract Architect with NiCE CXone. Location is preferred as Dallas, but open to US or Canada. Needs to be strong on NiCE CXone and experience on LiveVox will be an added ...

Infosys Limited Digital

NiCE CXone Developer

... Remote, Charlotte, NC State / Region / Province Anywhere in the US and/or Remote, North Carolina ... with LiveVox Develop High Level Design and Low Level Design, including data flow diagrams and ...

Infosys Limited Digital

NiCE CXone Developer

... Remote, Charlotte, NC State / Region / Province Anywhere in the US and/or Remote, North Carolina ... with LiveVox Develop High Level Design and Low Level Design, including data flow diagrams and ...

All Jobsremote JobsRemote Livevox Jobs

Remote Livevox information

What is a remote Livevox job?

Remote Livevox jobs are positions that involve using the LiveVox cloud-based contact center platform to manage customer communications from a remote location. These roles typically include customer service representatives, call center agents, or technical support staff who handle calls, emails, and chats using LiveVox tools. Working remotely allows employees to perform these tasks from home or any location with a reliable internet connection. Employees receive training on how to use LiveVox’s software to interact with customers efficiently and securely. Many companies use LiveVox to ensure seamless communication and compliance while offering flexible work arrangements.

How does a remote Livevox agent typically collaborate with team members and supervisors while working from home?

As a Remote Livevox agent, collaboration with your team and supervisors is primarily achieved through digital communication tools such as chat platforms, video calls, and email. Regular virtual meetings are held to discuss updates, share best practices, and address performance metrics. Supervisors provide real-time feedback and support via the Livevox platform, ensuring you stay aligned with company goals and customer service standards. This structure fosters a supportive remote environment, even though you are not physically present with your teammates.

What are the key skills and qualifications needed to thrive as a remote Livevox agent, and why are they important?

To excel as a Remote Livevox Agent, you generally need strong communication skills, customer service experience, and a high school diploma or equivalent. Proficiency with the LiveVox contact center platform, CRM systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and adaptability help agents stand out when addressing customer concerns remotely. These skills and qualifications are vital for delivering efficient, high-quality support and maintaining customer satisfaction in a virtual contact center environment.

What is the difference between Remote Livevox vs Remote Call Center Agent?

AspectRemote LivevoxRemote Call Center Agent
Required CredentialsBasic customer service skills, CRM familiarityCustomer service experience, communication skills
Work EnvironmentCloud-based contact center platform, remote setupHome office or remote location, using phone and computer
Employer & Industry UsageContact centers, customer support companiesCustomer service departments across industries
Common Search/ComparisonYesYes

Remote Livevox is a platform used by contact centers to manage customer interactions, requiring familiarity with CRM tools. Remote Call Center Agents are individuals providing customer support remotely, often using platforms like Livevox. While both roles involve remote customer service, Livevox is a software platform, whereas a Call Center Agent is a job position. Understanding this difference helps job seekers find relevant opportunities and skills needed for each role.

More about Remote Livevox jobs

What cities are hiring for Remote Livevox jobs?

Cities with the most Remote Livevox job openings:

What are the most commonly searched types of Livevox jobs?

The most popular types of Livevox jobs are:

What states have the most Remote Livevox jobs?

States with the most job openings for Remote Livevox jobs include:

What job categories do people searching Remote Livevox jobs look for?

The top searched job categories for Remote Livevox jobs are:

Remote Livevox jobs near you
Infographic showing various Remote Livevox job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution.

Director, Operations Analytics & Infrastructure

Prosper

Phoenix, AZ • On-site, Remote

Full-time

Posted 13 days ago

Job description

Your Role In Our Mission 
The Director of Operations Analytics & Infrastructure leads three core functions in Ops: Analytics, Data Science, and Systems Infrastructure. Leading a total team of 24 across 4 direct reports in Phoenix, San Francisco, and remote locations, you will leverage data analytics, AI, and automation to drive business efficiency. Reporting to the VP of Operations, you will oversee core software infrastructure (Zendesk, LiveVox, NICE CXone) while ensuring system reliability, data governance, and regulatory compliance.
How you'll make an impact
  • Lead Analytics & Optimization: Manage analysts using querying, data modeling, and business intelligence to track performance and find practical efficiency gains across operational teams.
  • Drive Data Science & AI Initiatives: Manage a dedicated Data Scientist in leveraging AI, machine learning, and predictive modeling to automate manual workflows, surface deep operational insights, and unlock business growth opportunities.
  • Architect Core Infrastructure & Manage Vendors: Oversee software platforms (Zendesk, LiveVox, NICE CXone), systems architecture, routing logic, dialer strategy, and IVR workflows. Direct vendor contract negotiations and renewals to ensure platform uptime, agent support, and risk reduction.
  • Partner Cross-Functionally: Work directly with Credit Risk, Verification & Fraud Strategy, and Product & Engineering to identify new growth opportunities and execute operational improvements, policy changes, and system integrations.
    Own the Full Project Lifecycle: Drive initiatives from initial problem statement and hypothesis through data analysis, live testing, and full rollout, collaborating closely with internal partners as needed.
  • Set Metrics, Governance & Compliance: Evaluate existing operational KPIs for relevance and accuracy, define new metrics, establish data governance standards, and maintain strict regulatory compliance (including TCPA dialer compliance).
  • Support Front-Line Agents: Make operational choices that account for front-line workflow realities-reducing software friction, automating manual admin work, and optimizing dialer routing to benefit both staff and customers.
  • Lead & Execute: Demonstrate strong executive presence by mentoring a 24-person distributed team, developing compelling business cases, and building and delivering presentations to executive leadership.
Skills that will help you thrive
  • Education: Bachelor's degree in Business, Analytics, Computer Science, Data Science, or a related field required; Master's degree a plus .
  • Experience & Leadership: 10+ years of professional experience in business operations, product management, BI/analytics, data science, or consulting, including 5+ years in a leadership role managing distributed teams (in-office, hybrid, and remote).
  • Planning & Budgeting: Direct experience leading annual budgeting processes, headcount planning, and operational capacity forecasting.
  • Technical & Governance Expertise: Working knowledge of SQL, Python/R, BI tools (Looker, Tableau, Mode), and AI/machine learning concepts to evaluate team architecture, guide models, and set data governance standards (hands-on coding is not required).
  • Systems Architecture & Compliance: Deep experience with contact center platforms, systems architecture, routing logic, dialer strategy, TCPA compliance, IVR workflows, and vendor management (e.g., Zendesk, LiveVox, NICE CXone).
  • Executive Leadership: Proven history of making clear decisions in ambiguous environments and delivering complex projects within compliant, regulated operations.
Interview Process
Our interview process is designed to be transparent, respectful, and positive. Here's what to expect:
  • Recruiter Call: A brief screening to discuss your experience and initial questions.
  • Department Interview: Deeper dive into technical skills and project alignment with the Hiring Manager or team member.
  • Team/Virtual Interview: Meet team members for collaborative discussions, problem-solving, or technical exercises.
    Final Round: Discussion with a department head/executive.
Your roadmap to success
30-Day Plan: Integration & Baseline Audit
  • Team & Workload Assessment: Conduct 1:1s with direct reports and map current projects, support tickets, and team bandwidth across the 24-person team.
  • Systems & Compliance Audit: Review LiveVox dialer strategies, NICE CXone routing logic, Zendesk ticketing workflows, and TCPA compliance to identify immediate workflow delays.
60-Day Plan: Operational Review & Prioritization
  • KPI Assessment: Evaluate operational metrics across Sales, Support, Fraud, and Complaints, and present recommendations to update or replace current KPIs.
  • AI & Vendor Backlog: Build a prioritized list of AI automation projects with the Data Scientist and review vendor contracts ahead of renewal dates.
90-Day Plan: Strategic Execution & Pilot Launch
  • Strategic Roadmap & Budget: Deliver the annual team strategy, including headcount planning, capacity forecasts, and standardized data governance procedures.
  • Pilot Launch: Deploy a process automation or dialer/IVR routing pilot and present initial time and cost savings.
$208,000 - $258,000 a year
Compensation details: The salary for this position is $208k - $258k annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.
#LI-AR1
 
 

About Our Operations Team
 
Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper? 
 
About Us
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
 
Prosper's flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper Card provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
 
We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all!  
 
Our Values
  • Diversity expands opportunities
  • Collaboration creates better solutions
  • Curiosity fuels our innovation
  • Integrity defines all our relationships
  • Excellence leads to longevity 
  • Simplicity guides our user experience 
  • Accountability at all levels drives results
www.prosper.comOur Story & Team  //   Our Blog 
 
Applicants have rights under Federal Employment Laws.Family & Medical Leave Act (FMLA)Equal Employment Opportunity (EEO)Employee Polygraph Protection Act (EPPA) 
 
California applicants: please click here to view our California Consumer Privacy Act ("CCPA") Notice for Applicants, which describes your rights under the CCPA.
 
Illinois applicants: please click here to view our Artificial Intelligence Notice for Applicants.
 
At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
 
*All personal loans are made by WebBank.
The Prosper Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard International.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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