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Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money, LendDirect and Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance!

This position follows a hybrid work model based at our London, KY Office.

The SMS Administrator is responsible for the day-to-day administration, configuration, governance, execution, and operational support of the organization's enterprise two-way texting platform.

This role ensures the platform is reliable, secure, compliant, and effectively supports customer communications across Collections, Customer Service, Branch Operations, Marketing, and other business functions that utilize two-way texting capabilities.

The SMS Administrator serves as the primary technical and operational resource for the organization's two-way texting platform, ensuring message routing, user access, workflow configuration, reporting, troubleshooting, compliance controls, and vendor coordination operate effectively.

This role is responsible for the administration and support of the platform itself and does not own enterprise communication strategies, campaign management, messaging content, or business-specific customer outreach activities.

The role works closely with business stakeholders, Technology, Compliance, Legal, Contact Center Operations, and external vendors to ensure two-way texting capabilities operate in accordance with applicable regulatory, carrier, and internal requirements.

The role will also support the ongoing enhancement of the organization's two-way texting capabilities by identifying operational issues, recommending process improvements, supporting automation opportunities, and assisting with the implementation of new platform functionality and integrations.

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
• 3+ years of experience supporting outbound dialer platforms.
• Experience with one or more of the following technologies:
• NICE CXone
• NICE SmartReach
• LiveVox
• Alvaria
• Aspect
• Genesys Cloud
• Five9
• Experience configuring outbound campaigns and dialing strategies.
• Strong understanding of predictive, progressive, and preview dialing methodologies.
• Experience troubleshooting production systems and integrations.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience supporting large-scale collections, servicing, or sales environments.
• Experience with SQL and database queries.
• Experience with APIs and system integrations.
• Knowledge of workforce management concepts and staffing impacts.
• Experience with cloud contact center technologies.
• Understanding of customer engagement strategy and journey design.
• Experience supporting omni-channel environments.

This position follows a hybrid work model based at our London, KY Office.

Base Salary:  $50,000 - $70,000 USD

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time salaried employees are eligible for the following benefits, starting on day one: Flexible Paid Time Off Program, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our 401k program, starting on the first of the month following 30 days of employment with a company match.

This employer participates in E-Verify for US-based hires.

 #AttainFinance #AttainRP

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.