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Voice Architect Jobs (NOW HIRING)

Kinder Morgan

Senior IT Voice Engineer

Houston, TX · On-site

Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios * Provide expert-level support for Microsoft Teams Voice , Cisco CUCM , Unity Connection, CCX, gateways, and ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

Define and maintain voice architecture standards, documentation, and best practices * Own voice-related capacity planning, resiliency, and high-availability designs * Oversee SIP trunking, SBC ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

Define and maintain voice architecture standards, documentation, and best practices * Own voice-related capacity planning, resiliency, and high-availability designs * Oversee SIP trunking, SBC ...

Pindrop

OR

Architect and implement real-time voice solutions for authentication, fraud prevention, and deepfake detection products. * Integrate and optimize voice network systems-including SIP, VoIP, telephony ...

asrcfh

Voice Technician

Washington, DC

Provide support to network architects and engineers to develop and implement voice network enhancements. * Configure and manage voice protocols. * Prioritize voice traffic and ensure high-quality ...

asrcfh

Voice Technician

Washington, DC

Provide support to network architects and engineers to develop and implement voice network enhancements. * Configure and manage voice protocols. * Prioritize voice traffic and ensure high-quality ...

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Voice Architect information

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$46.5K

$128.8K

$201.5K

How much do voice architect jobs pay per year?

As of Jul 26, 2026, the average yearly pay for voice architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a Voice Architect job?

A Voice Architect designs, implements, and optimizes voice communication systems, including VoIP, telephony, and speech-driven applications. They ensure seamless integration of voice solutions with enterprise networks, focusing on security, scalability, and performance. This role often involves selecting the right technologies, troubleshooting voice-related issues, and collaborating with IT teams to enhance user experience. Voice Architects work with platforms like Cisco, Microsoft Teams, and cloud-based communication solutions to support business operations.

What are the key skills and qualifications needed to thrive in the Voice Architect position, and why are they important?

To thrive as a Voice Architect, you need a deep knowledge of voice technologies, telephony systems, and unified communications protocols, often supported by a degree in computer science or a related field. Familiarity with platforms such as Cisco, Avaya, Microsoft Teams, and certifications like CCNP Collaboration or similar are highly valued. Strong problem-solving skills, attention to detail, and effective communication are key soft skills for designing and deploying voice solutions in dynamic environments. These competencies enable Voice Architects to create reliable, scalable voice infrastructures that meet organizational needs.

What are the main challenges a Voice Architect faces on a typical project?

Voice Architects often encounter challenges related to integrating new voice technologies with legacy systems, ensuring high call quality, and maintaining network security. They frequently coordinate with IT teams, vendors, and end-users to troubleshoot issues and optimize system performance. Balancing the unique requirements of different departments and keeping up with rapidly evolving technologies are also common aspects of the role. By proactively addressing these challenges, Voice Architects play a vital role in ensuring seamless and effective communication across the organization.

More about Voice Architect jobs
What are the most commonly searched types of Voice Architect jobs? The most popular types of Voice Architect jobs are:
What states have the most Voice Architect jobs? States with the most job openings for Voice Architect jobs include:
What job categories do people searching Voice Architect jobs look for? The top searched job categories for Voice Architect jobs are:
Voice Architect jobs near you
Infographic showing various Voice Architect job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $128,756 per year, or $61.9 per hour.
Salesforce Service Cloud Voice Architect

Salesforce Service Cloud Voice Architect

3B Staffing LLC

Irvine, CA • Remote

$74 - $91.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salesforce Service Cloud Voice Architect Our client is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design, implementation, and delivery of scalable voice solutions within Salesforce Service Cloud. This role is ideal for a technical leader with deep contact center expertise who enjoys owning end-to-end architecture and partnering closely with cross-functional teams to bring high-impact customer experience solutions to life. Location: 100% Remote (U.S. based) What You'll Do:
  • Architect, build, and deliver Salesforce Service Cloud Voice solutions from concept through production launch, supporting high-volume, multi-channel contact center environments.
  • Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization.
  • Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable and reliable voice operations.
  • Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures.
  • Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent productivity and customer experience metrics.
What Gets You the Job:
  • 7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice implementations.
  • Proven experience architecting and launching Service Cloud Voice solutions in production, customer-facing environments.
  • Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms.
  • Deep understanding of contact center concepts including Omni-Channel routing, IVR design, voice concurrency, SLAs, and KPIs.
  • Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders.

Apply