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Circles

Client Delivery Manager (Telecom BSS)

Proven experience delivering end-to-end Telecom OSS/BSS transformation programs with expertise in CRM, Billing, Real-Time Charging, Enterprise Product Catalogue, Order Management, Provisioning ...

Circles

E2E BSS Principal Solution Architect

Preferred Qualifications & Experience Requirements: * 15+ years of experience in Telecom BSS/OSS with deep expertise in CRM, Real-Time Charging, Billing, Enterprise Product Catalogue, Order ...

Cartesian

Management Consulting - Principal

Boston, MA · On-site +1

$150K - $175K/yr

USA - Remote Reporting To: Dale Reynolds Compensation: $150,000 - $175,000 / year Description About ... Experience with telecom-specific technologies (e.g., OSS/BSS, 5G, AI/ML, cloud platforms)

VIS IT Solutions Inc

Netcracker Architect

Dulles, VA · Remote

Remote We are seeking a Netcracker Architect to lead the architecture, design, and technical ... telecom BSS/OSS implementations - 5+ years of hands-on experience with Netcracker platforms ...

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How much do remote telecom oss bss jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote telecom oss bss in the United States is $30.28, according to ZipRecruiter salary data. Most workers in this role earn between $24.52 and $33.65 per hour, depending on experience, location, and employer.

What is a remote telecom OSS BSS specialist?

Remote Telecom OSS/BSS roles involve managing Operations Support Systems (OSS) and Business Support Systems (BSS) for telecommunications companies from a remote location. OSS focuses on network management, service provisioning, and fault monitoring, while BSS handles customer-facing activities like billing, order management, and customer support. Professionals in these roles typically work with specialized software to ensure seamless network operations and customer experience without being physically present in the office. Remote OSS/BSS jobs are ideal for those with strong IT, networking, and telecommunications backgrounds who prefer flexible work environments.

What are the key skills and qualifications needed to thrive as a remote telecom OSS BSS specialist?

To excel as a Remote Telecom OSS/BSS Specialist, you need a solid background in telecommunications, IT systems, and business process management, often complemented by a degree in computer science or a related field. Familiarity with OSS/BSS platforms such as Amdocs, Netcracker, or Ericsson, along with proficiency in SQL, APIs, and network management tools, is typically required. Strong analytical thinking, problem-solving abilities, and effective remote communication skills help professionals excel in this role. These competencies are essential to ensure seamless integration, support, and optimization of telecom operations and business support systems in a remote work environment.

How does a remote telecom OSS BSS specialist typically collaborate with cross-functional teams to ensure seamless service delivery?

Remote Telecom OSS/BSS professionals work closely with network engineers, software developers, customer support, and business analysts to manage and support telecom operations and business support systems. Collaboration often involves regular virtual meetings, documentation sharing, and ticket-based workflows to resolve service issues, implement new features, or support customer onboarding. Effective communication and coordination are essential since team members may be distributed across different time zones and departments. Utilizing collaboration tools and clear processes helps ensure that everyone stays aligned and that service delivery remains efficient and reliable.

What is the difference between Remote Telecom Oss Bss vs Remote Telecom Network Engineer?

AspectRemote Telecom Oss BssRemote Telecom Network Engineer
CertificationsTelecom-specific certifications (e.g., TM Forum, Cisco)Networking certifications (e.g., CCNA, CCNP)
Work EnvironmentTelecom service providers, BSS/OSS teamsNetwork infrastructure, hardware, and software setup
Industry UsageOperations support systems and business support systemsNetwork design, deployment, and maintenance

Remote Telecom Oss Bss roles focus on managing telecom service operations and business systems, while Remote Telecom Network Engineers concentrate on network infrastructure and hardware. Both roles require technical certifications and are integral to telecom companies, but they differ in daily tasks and focus areas.

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Remote Telecom Oss Bss jobs near you
Infographic showing various Remote Telecom Oss Bss job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,973 per year, or $30.3 per hour.

Delivery Director-Telecommunications/ TSOM, CSM, TI, FSM, OSS, BSS

NewRocket

Remote

$217K/yr

Full-time

Re-posted 11 days ago

Job description

Delivery Director - Telecommunications
Telco (OSS/BSS) | AI (Anthropic, OpenAI, etc.) | ServiceNow- TSOM, CSM, TNI, FSM
Function
Regional Delivery Director
Reports To
Area/Region VP Professional Services
Location
Regional / Hybrid
Travel
Up to 50%
Position Summary
The Telco Delivery Director is responsible for delivery and operational excellence, customer satisfaction, and portfolio growth across a portfolio of Communications Service Provider (CSP) clients. This is a delivery leadership role demanding a leader who can own client relationships, staff and govern engagements with the right technical depth, and ensure programs spanning TSOM, CSM, TNI, FSM, and OSS/BSS integration are delivered to telecom-grade SLAs. The ideal candidate brings working fluency in the order-to-activate and trouble-to-resolve lifecycle, credibility with CSP network operations and IT executives, and a forward-looking view on how agentic AI is changing order fallout remediation and service assurance.
Key Responsibilities
Delivery Leadership & Excellence
  • Ensure 5-star quality delivery across telecom engagements, meeting the operational rigor CSPs expect for network-critical systems
  • Develop a trusted relationship with telecom customer stakeholders to drive project success and future account growth
  • Collaborate with the resourcing team to ensure project teams are staffed with the right depth of Telecom/OSS-BSS expertise for success
  • Collaborate with the team to ensure the right ServiceNow TSOM, CSM, TNI, and FSM capability expertise is provided on the project
  • Transition clients smoothly from the sales process to the delivery team including SOW (Statement of Work) reviews, defining project roles and responsibilities for kick off, and facilitating kick off preparation
  • Maintain an active role on a subset of projects in a project oversight role including proactive engagement with customer network operations and IT executives, serving as an escalation point, ensuring compliance and quality delivery, and controlling billable and non-billable time
  • Manage and resolve project escalations across the telecom portfolio as required
  • Drive compliance and accountability to NewRocket methodology, delivery standards, and telecom industry frameworks (e.g., TM Forum eTOM/ODA)
  • Collaborate with the Delivery Excellence team to ensure continuous improvements to the Delivery Excellence framework, incorporating telecom-specific lessons learned
  • Ensure the adoption of AI in service delivery to improve productivity, quality and solutions.
Order Management & OSS/BSS Delivery Depth
  • Oversee engagements spanning order data models, service catalog structures, and state machine logic, ensuring delivery teams keep order flow deterministic, auditable, and aligned with network provisioning capabilities across residential, business, and wholesale fiber service types
  • Provide delivery oversight for integrations between OMS platforms (Amdocs, Oracle ASAP, Netcracker, Salesforce Communications Cloud) and downstream provisioning, inventory, and billing systems
  • Ensure engagement teams define fallout taxonomies (data quality, network readiness, provisioning failure, third-party) and track KPIs such as fallout rate by order type, auto-heal rate, MTTR, and repeat fallout percentage
  • Champion root-cause analysis for systemic fallout patterns across client engagements, ensuring delivery teams drive permanent fixes rather than one-off remediation
  • Ensure OSS/BSS integration architecture on client engagements follows TM Forum Open API standards (e.g., TMF641, TMF640, TMF632, TMF639) and canonical SID/eTOM data models
  • Stay current on the application of agentic AI to order management - autonomous fallout triage, intelligent order routing, and self-healing orchestration - to guide clients and delivery teams toward production-safe adoption
Operational Excellence
  • Own and manage the regional delivery portfolio, including forecasting, planning, and revenue and margin achievement.
  • Drive efficient utilization of global delivery resources, including collaboration with offshore teams.
  • Engage with solution consulting teams to align scope, estimates, and staffing needs.
  • Partner with Sales leaders to expand accounts, secure new logos, and drive bookings growth.
People Management
  • Lead, coach, and mentor direct and indirect delivery team members across the region.
  • Oversee career progression, hiring, and performance management for delivery talent.
  • Foster a culture of collaboration, trust, and high performance.
Region Growth
  • Participate in pre-sales customer meetings, deal reviews, SOW and RFP reviews for CSP opportunities
  • In partnership with Sales, drive and influence bookings within new telecom logos and existing carrier accounts
  • Collaborate with Sales to define standards for hand-off to delivery and alignment on customer expectations in line with SOW
  • Align with Area Sales lead to help drive opportunities to meet bookings and revenue targets across the telecom vertical
  • Accountable for portfolio growth KPIs: Bookings, Revenue Under Management, Gross Margin, and CSAT (specific targets provided separately)
Platform & Technology Landscape
Order Management
Amdocs OMS, Oracle ASAP/CSG, Netcracker Digital BSS, Salesforce Communications Cloud (Vlocity)
Provisioning / NMS
Nokia NFMP/CBAM, Calix AXOS/SMx, Adtran Mosaic, Cisco NSO, ZTP platforms, IPAM (InfoBlox, BlueCat)
Network / OSS Inventory
Vetro FiberMap, Granite, Comsof, Esri GIS, Amdocs Network Engineer
CRM / BSS / Billing
Salesforce, Siebel, Amdocs CES, Kenan, CSG Singleview, Comverse ONE
Integration / Middleware
MuleSoft, Apache Kafka, IBM App Connect, TM Forum Open APIs (TMF641/640/632/639)
Agentic AI / Automation
LangChain, AutoGen, LLM tool-use frameworks, Temporal.io, n8n, ServiceNow AI Agents
Qualifications
Required
  • 15+ years of experience in Professional Services or Consulting Delivery, with a significant portion spent serving Communications Service Providers (CSPs) or the broader Telecommunications, Media & Technology (TMT) industry
  • 6+ years' experience with ServiceNow Telecommunications solutions: TSOM, CSM, TNI, FSM, and OSS/BSS integration
  • Working knowledge of telecom operational processes and concepts - order-to-activate, trouble-to-resolve, service assurance, service fulfillment, and network inventory management
  • Familiarity with TM Forum standards and frameworks (eTOM, ODA, SID) and TM Forum Open APIs (e.g., TMF641, TMF640, TMF632, TMF639), and how they map to ServiceNow's Telecom Service Management capabilities
  • Carrier-grade background strongly preferred - experience delivering for large ILECs, CLECs, or MSOs (e.g., Lumen, AT&T, Verizon, Comcast, or equivalent) brings immediate domain credibility
  • Working knowledge of order fallout and exception management concepts (fallout taxonomies, auto-heal rate, MTTR) and how agentic AI is being applied to order orchestration and fulfillment
  • 5+ years of people management experience
  • Deep knowledge of consulting and services delivery, and of portfolio management methodologies
  • Broad understanding of the ServiceNow Domain areas, with depth in the Telecommunications industry vertical
  • Strong written and verbal communication skills, able to engage credibly with CSP network operations, IT, and customer experience executives
  • Ability to assess and mitigate risk, particularly for network-critical and customer-facing telecom systems
  • Strong leadership capabilities; ability to lead and motivate multifunctional teams located across multiple time zones
  • Ability to simplify complex, multi-domain OSS/BSS situations for both technical and executive audiences
  • Financial knowledge; sales value training an asset
Preferred
  • ServiceNow Telecommunications Service Management (TSM) Certification
  • ServiceNow Certified Implementation Specialist - CSM, FSM, or Telecommunications
  • TM Forum Frameworx certification (e.g., Open Digital Architecture / eTOM)
  • Agile, SCRUM, or PMP certification
  • ServiceNow SPM Certification
  • ITIL, TOGAF, Anthropic CCAF Certifications
  • Exposure to BEAD-funded fiber programs or wholesale/open-access fiber OSS models
Core Competencies
Telecom Delivery Excellence
Ensures 5-star, SLA-grade quality delivery across a CSP client portfolio.
OSS/BSS Program Oversight
Governs multi-platform engagements from order capture through activation, driving out fallout at the root.
Carrier Domain Fluency
Brings credibility earned engaging network operations and IT executives at Tier 1/2 carriers.
Portfolio & Margin Management
Accountable for bookings, revenue, margin, and CSAT across an enterprise telecom portfolio.
Sales-to-Delivery Transition
Drives seamless handoff from Sales through SOW review, kickoff, and steady-state delivery.
People Leadership
Coaches and grows delivery talent across time zones within a high-performance, trust-based culture.
About NewRocket
NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading Communications Service Providers (CSPs) solve their toughest network, operations, and customer experience challenges and navigate change with confidence. NewRocket has been awarded the "2024 BEST Award," "2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)," "2023 ServiceNow Worldwide Customer Workflow Partner of the Year," and "2023 ServiceNow Creator Workflow Partner of the Year." We are #GoingBeyond. At NewRocket, people are not just the backbone; they're the heartbeat - we champion diversity, celebrate creativity, and support professional growth for individuals and teams.
Equal Opportunity
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com

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