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Voice Analyst Jobs (NOW HIRING)

EROS Technologies, Inc.

Voice Engineer

Denver, CO

... Analyzing documentation, process information, technical configurations, or other client provided ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...

ServiceTitan

Voice Operations Engineer

Glendale, CA · On-site +1

Lead post-incident reviews and drive root-cause analysis to prevent recurrence. * Collaborate with customer support teams to resolve voice-related customer escalations, providing deep technical ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

Leidos

Enterprise Voice Engineer III

Shiloh, IL

$73K - $132K/yr

Analyze and resolve remote site registration, signaling and media problems. Validate change requests and ensure accuracy. Perform fault analysis and configuration of voice subscribers, call handlers ...

Leidos

Enterprise Voice Engineer III

Shiloh, IL · On-site

$73K - $132K/yr

... analysis and configuration of voice subscribers, call handlers and call routing rules. • Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules. Basic ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

Leidos

Enterprise Voice Engineer II

Shiloh, IL · On-site

$59K - $106K/yr

The Enterprise Voice Engineer will perform sustainment, maintenance, Problem and Change management ... Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling ...

Leidos

Enterprise Voice Engineer II

Shiloh, IL

$59K - $106K/yr

The Enterprise Voice Engineer will perform sustainment, maintenance, Problem and Change management ... Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Strong communication skills for documentation, requirements analysis, and customer interaction ...

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Voice Analyst information

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$16

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$66

How much do voice analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for voice analyst in the United States is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $42.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a voice analyst?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What is a voice analyst?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are some typical challenges voice analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

More about Voice Analyst jobs
What cities are hiring for Voice Analyst jobs? Cities with the most Voice Analyst job openings:
What are the most commonly searched types of Voice Analyst jobs? The most popular types of Voice Analyst jobs are:
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Voice Analyst jobs near you
Infographic showing various Voice Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $74,823 per year, or $36 per hour.

Enterprise Voice Engineer II

By Light Professional IT Services LLC

Scott Air Force Base, IL • On-site

Other

Re-posted 16 hours ago

Job description

Company Overview
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Responsibilities
  • Perform engineering tasks to maintain a large, complex and highly resilient IP voice and video communications infrastructure.
  • Manage, configure, troubleshoot and assure service supporting all aspects of a voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
  • Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts.
  • Configure and implement calling search spaces, route plans, route partitions, route lists and device profiles.
  • Configure Cisco or Juniper routing and switching devices.
  • Support distributed firewall infrastructure.
  • Provide input in the development of technical policy, work instructions and reporting in support of an enterprise IP telephony network.
  • Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
  • Analyze and resolve remote site registration, signaling and media problems.
  • Configure route plans, route lists, device profiles, calling search spaces, and route partitions.
  • Validate change requests and ensure accuracy.
  • Perform fault analysis and configuration of voice subscribers, call handlers and call routing rules.
  • Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.

Required Experience/Qualifications
  • Requires BS degree and 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
  • Currently possess DoD 8750 certification at IAT level II, Security+ CE or equivalent to meet requirement.
  • Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server.
  • Expertise in SIP internetworking signaling and call flow.
  • Demonstrable experience of advanced fault analysis to isolate and diagnose network problems for routing, switching, security and large scale voice implementations.

Preferred Experience/Qualifications
  • Working knowledge of Secure Real-Time Transport Protocol (SRTP) including associated G.711 and G.729 codecs and Digital Tone Multi Frequency (DTMF).
  • Experience with Cisco Unified Communications Manager and or Avaya Aura soft switches.
  • Experience with Oracle SBCs and other voice media gateway appliances.
  • Experience supporting distributed firewall infrastructure.
  • Experience creating/supporting IPSec MPLS VPN infrastructure
  • Experience implementing and supporting BGP routing protocols
  • Experience designing, configuring and troubleshooting QoS classification, marking and prioritization of network traffic (voice, critical applications, etc.).
  • Familiarity with IPSec implementation and troubleshooting.

Special Requirements/Security Clearance
  • Currently possess an active Secret security clearance.

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