Overnight Voice Analyst Jobs (NOW HIRING)

Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Network Operations Center Supervisor - Overnight to join our Network Engineering Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Network Operations Center Supervisor - Overnight

Status: Full-Time/Exempt

Reports to: Sr. Director Network Operations Center

Location: Orlando, Florida

Position Summary: The Network Operations Center (NOC) Overnight Supervisor position plays an important role within Summit Broadband, it represents an experienced professional with strong leadership and technical skills. This position is critical to the team and will be the hands-on overnight leader for the 24x7 NOC that owns the state of the network, change management, service assurance, and customer experience. The NOC Overnight Supervisor is responsible for driving Change Management, NOC KPIs and Incident Management Processes. They are responsible for assisting and supporting NOC Techs with incidents, outage resolution, escalations, dispatches, shift management, reporting, and training. They will also play an instrumental role in driving process improvements.

Essential Job Functions:

Supervises staff of NOC professionals monitoring Summit Broadband Network on 24x7 basis

Exemplifies detailed understanding of Incident Management and Incident Commander responsibilities

Manages employee Personal Time Off and Emergency Leave to ensure Shift Coverage is maintained

Provides initial training to new employees before they are put on shift

Provides training as necessary when new Systems/Services are integrated into the network

Performs yearly certification of employees to confirm their competence to perform the tasks at hand

Develop Procedural Documentation for staff and provide recommended changes for documentation outside of their area of responsibility

Develop reports on staff workload and identify risks

Manages up and communicates with leadership

Writing/Reviewing RFOs

* All other duties as assigned.

Qualifications:

Knowledge of TCP/IP technology including IP addressing, subnet masking

Knowledge of troubleshooting network issues in both a LAN and large WAN environment

Knowledge of the Command Line interface for Juniper, Nokia, and Ciena

Knowledge of performing traceroutes, executing ping test, performing/evaluating data captures

Knowledge of Voice Communications systems and services specifically when routed over an IP infrastructure

Knowledge of Video delivery systems and IPTV

Knowledge of common test equipment and techniques to troubleshoot both Voice and Data communications

Basic knowledge of Linux distributions

Knowledge of all tools in the Microsoft Office Suite (including Word, Excel, Powerpoint, and Visio)

Existing supervisorial experience in a high-paced NOC environment

Knowledge of Meta Voice Switching platform

Holder of one or more network certifications CCNA, CCNP, JNCIA, etc. preferable

Knowledge, Skills, and Abilities: Word processing, Spreadsheets, Internet software, E-mail, Database software. Good communication and analytical skills. Good problem-solving skills.

Education and Experience: BS degree and/or 8-12 years of prior relevant experience

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to walk; sit; stoop, kneel, crouch, or crawl and talk or hear. The employee must be able to use hands and fingers to use tools and manipulate equipment. The employee is occasionally required to lift up to 50 pounds. Vision requirements include close vision, ability to adjust focus and to see colors.

*Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband, Inc. is an Equal Opportunity Employer. Summit Broadband participates in the E- Verify program.

Summit Broadband is a drug and tobacco free workplace.