The Voice of the Customer Survey Analyst will provide quantitative analysis of customer feedback and collaborate with various teams to develop actionable insights aimed at improving client retention ...
The Voice of the Customer Survey Analyst will provide quantitative analysis of customer feedback and collaborate with various teams to develop actionable insights aimed at improving client retention ...
Voice of the Customer (VoC) Survey Analyst
Rochester, NY · On-site
$20 - $30/hr
Overview Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from ...
Voice of the Customer (VoC) Survey Analyst
Rochester, NY · On-site
$20 - $30/hr
Overview Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from ...
Overview Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from ...
Overview Provide quantitative analysis of Voice of Customer data and make recommendations to improve customer experience, client retention and to attract new business. Data will be gathered from ...
... and troubleshooting - Entry level troubleshooting skills in MS Windows - Entry level ... Perform Service Desk duties as needed, clearly define user problems received via phone/e-mail/voice ...
... and troubleshooting - Entry level troubleshooting skills in MS Windows - Entry level ... Perform Service Desk duties as needed, clearly define user problems received via phone/e-mail/voice ...
Software installation and troubleshooting * Entry level troubleshooting skills in MS Windows ... Perform Service Desk duties as needed, clearly define user problems received via phone/e-mail/voice ...
Software installation and troubleshooting * Entry level troubleshooting skills in MS Windows ... Perform Service Desk duties as needed, clearly define user problems received via phone/e-mail/voice ...
Product Analyst
Raleigh, NC · On-site
... experiences through voice, messaging, and emergency services. The Product Analyst will focus ... Qualifications : Required : • Bachelor's degree • Entry level • Proficiency in Excel ...
Product Analyst
Raleigh, NC · On-site
... experiences through voice, messaging, and emergency services. The Product Analyst will focus ... Qualifications : Required : • Bachelor's degree • Entry level • Proficiency in Excel ...
... analyses, and coordinate permits. About the Team Our Site Practice Group is located in Birmingham ... We offer the option to telework on Fridays. Have a voice in our company's future. Our leadership ...
Quick apply
... analyses, and coordinate permits. About the Team Our Site Practice Group is located in Birmingham ... We offer the option to telework on Fridays. Have a voice in our company's future. Our leadership ...
... analyses, and coordinate permits. About the Team Our Site Practice Group is located in Birmingham ... We offer the option to telework on Fridays. Have a voice in our company's future. Our leadership ...
... analyses, and coordinate permits. About the Team Our Site Practice Group is located in Birmingham ... We offer the option to telework on Fridays. Have a voice in our company's future. Our leadership ...
Analyze client requirements and convert requirements to feasible design * Collaborate with ... voice calls, business etiquette etc * Timely Response to customer requests and no instances of ...
Analyze client requirements and convert requirements to feasible design * Collaborate with ... voice calls, business etiquette etc * Timely Response to customer requests and no instances of ...
Analyze client requirements and convert requirements to feasible design * Collaborate with ... voice calls, business etiquette etc * Timely Response to customer requests and no instances of ...
Analyze client requirements and convert requirements to feasible design * Collaborate with ... voice calls, business etiquette etc * Timely Response to customer requests and no instances of ...
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Entry Level Technical Support Analyst
Naperville, IL · On-site
$16 - $18/hr
Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice ...
Quick apply
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Entry Level Technical Support Analyst
Naperville, IL · On-site
$16 - $18/hr
Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice ...
MH · On-site
At Southern Star, you'll find a workplace where your growth matters, your voice is heard, and your ... Bachelor's degree or equivalent experience * Entry level to 1-2 years of relevant work experience
MH · On-site
At Southern Star, you'll find a workplace where your growth matters, your voice is heard, and your ... Bachelor's degree or equivalent experience * Entry level to 1-2 years of relevant work experience
... or voice concerns of safety, maintenance, accessibility, constructability, and coordination. ▪ ... Analyze and design structural systems with broad range of proficiency in various materials:
... or voice concerns of safety, maintenance, accessibility, constructability, and coordination. ▪ ... Analyze and design structural systems with broad range of proficiency in various materials:
... or voice concerns of safety, maintenance, accessibility, constructability, and coordination. • ... Analyze and design structural systems with broad range of proficiency in various materials:
... or voice concerns of safety, maintenance, accessibility, constructability, and coordination. • ... Analyze and design structural systems with broad range of proficiency in various materials:
... every voice is valued and innovation thrives. You'll be part of a culture encouraging you to ... analysis, reactive power and load flow analysis, and arc flash hazard analysis. * Support the ...
... every voice is valued and innovation thrives. You'll be part of a culture encouraging you to ... analysis, reactive power and load flow analysis, and arc flash hazard analysis. * Support the ...
... every voice is valued and innovation thrives. You'll be part of a culture encouraging you to ... analysis, reactive power and load flow analysis, and arc flash hazard analysis. * Support the ...
... every voice is valued and innovation thrives. You'll be part of a culture encouraging you to ... analysis, reactive power and load flow analysis, and arc flash hazard analysis. * Support the ...
After Hours NOC Analyst
Coppell, TX · On-site
$20 - $24/hr
As the right candidate for this Entry Level position; should be innovative and eager to absorb new ... Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
After Hours NOC Analyst
Coppell, TX · On-site
$20 - $24/hr
As the right candidate for this Entry Level position; should be innovative and eager to absorb new ... Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN
Individuals in this job position perform work at the entry level within this job family. Site IT ... voice network • Diagnosing problem source through discussions with users and coordinating with ...
Individuals in this job position perform work at the entry level within this job family. Site IT ... voice network • Diagnosing problem source through discussions with users and coordinating with ...
Entry Level Civil Engineer
Plainville, CT · On-site
A curious, analytical thinker with a strong foundation in engineering principles * Someone who ... Join a respectful, team-oriented environment where your voice matters And Of Course... Exceptional ...
Entry Level Civil Engineer
Plainville, CT · On-site
A curious, analytical thinker with a strong foundation in engineering principles * Someone who ... Join a respectful, team-oriented environment where your voice matters And Of Course... Exceptional ...
Entry Level Civil Engineer
Plainville, CT · On-site
A curious, analytical thinker with a strong foundation in engineering principles * Someone who ... Join a respectful, team-oriented environment where your voice matters And Of Course... Exceptional ...
Quick apply
Entry Level Civil Engineer
Plainville, CT · On-site
A curious, analytical thinker with a strong foundation in engineering principles * Someone who ... Join a respectful, team-oriented environment where your voice matters And Of Course... Exceptional ...
Entry Level Voice Analyst information
See salary details
$14.42 - $19.34
6% of jobs
$19.34 - $24.26
11% of jobs
$26.01 is the 25th percentile. Wages below this are outliers.
$24.26 - $29.17
22% of jobs
The median wage is $33.27 / hr.
$29.17 - $34.09
13% of jobs
$34.09 - $39.01
12% of jobs
$39.01 - $43.92
9% of jobs
$45.46 is the 75th percentile. Wages above this are outliers.
$43.92 - $48.84
9% of jobs
$48.84 - $53.76
6% of jobs
$53.76 - $58.68
5% of jobs
$58.68 - $63.59
4% of jobs
$63.59 - $68.51
3% of jobs
$14
$38
$68
How much do entry level voice analyst jobs pay per hour?
As of May 30, 2026, the average hourly pay for entry level voice analyst in the United States is $38.63, according to ZipRecruiter salary data. Most workers in this role earn between $25.96 and $48.32 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Entry Level Voice Analyst, and why are they important?
To thrive as an Entry Level Voice Analyst, you generally need a basic understanding of voice technologies, analytical skills, and a relevant degree in computer science, telecommunications, or a related field. Familiarity with call center systems, speech analytics software, and tools like SQL or Excel is typically expected. Strong attention to detail, effective communication, and problem-solving abilities help you stand out in this role. These skills are crucial for accurately analyzing voice data, identifying patterns, and providing actionable insights to improve customer experience and operational efficiency.
What are some common challenges faced by Entry Level Voice Analysts, and how can they overcome them?
Entry Level Voice Analysts often encounter challenges such as adapting to new voice recognition technologies, managing large volumes of audio data, and ensuring high accuracy in transcription or analysis. To overcome these, it's helpful to stay updated on industry-standard tools and participate in ongoing training provided by employers. Collaborating closely with more experienced analysts and regularly seeking feedback can also accelerate learning and help build confidence in handling complex tasks.
What does an Entry Level Voice Analyst do?
An Entry Level Voice Analyst is responsible for monitoring, analyzing, and improving voice communication systems within an organization. They typically work with technologies like VoIP (Voice over Internet Protocol), troubleshoot call quality issues, and help ensure stable and efficient voice network operations. Their duties may include running diagnostics, maintaining call logs, and assisting with the configuration of voice communication hardware and software. This role is ideal for those starting a career in telecommunications or IT and provides a foundation for more advanced network or voice analyst positions.
What is the difference between Entry Level Voice Analyst vs Entry Level Speech Analyst?
| Aspect | Entry Level Voice Analyst | Entry Level Speech Analyst |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in communications, linguistics, or related field | Similar educational background, often with additional focus on linguistics or speech sciences |
| Work Environment | Call centers, customer service, telecommunication companies | Research labs, tech companies, government agencies |
| Employer & Industry Usage | Telecom, customer support, voice recognition tech | Speech recognition, language processing, AI development |
| Common Search & Comparison | Yes | Yes |
The main difference between an Entry Level Voice Analyst and an Entry Level Speech Analyst lies in their work focus and industry application. Voice Analysts primarily evaluate voice quality and performance in telecommunication settings, while Speech Analysts focus on analyzing speech patterns for research or AI development. Both roles require similar educational backgrounds and are found in related industries, but their specific tasks and environments differ.
What are the most commonly searched types of Voice Analyst jobs? The most popular types of Voice Analyst jobs are:
What job categories do people searching Entry Level Voice Analyst jobs look for? The top searched job categories for Entry Level Voice Analyst jobs are:
Paychex rating
7.3
Based on 154 frontline employees who took The Breakroom Quiz
185th of 424 rated business services
Job description
Job Summary:
Paychex is a company focused on enhancing customer experience through data analysis. The Voice of the Customer Survey Analyst will provide quantitative analysis of customer feedback and collaborate with various teams to develop actionable insights aimed at improving client retention and attracting new business.
Responsibilities:
• Conduct data analysis to support Service Next Generation initiatives; analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
• Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
• Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
• Prepare and distribute survey reports to management in order to evaluate performance of branch locations and product operations.
• Build queries using EDW and other databases to generate client data files used by survey vendor to initiate the survey process with the vendor.
• Work with other analytics teams to develop a holistic picture of the customer experience.
• Create and administer client-facing ad-hoc surveys to gather additional insight from our clients.
• Collaborate with developers and vendor administrators to integrate data requirements into file architecture necessary to maintain end-to-end surveys and create ad-hoc surveys.
• Ensure accuracy and timeliness of client data files being sent to survey vendor.
• Conduct training and provide ongoing support for survey application users.
• Act as application administrator; manage user profiles and application access roles.
Qualifications:
Required:
• H.S. Diploma
• 2 years of experience in Technical experience, experience with data warehousing concepts/tools.
• Demonstrated ability to quickly learn new systems.
Preferred:
• Associate's Degree in Business and/or Computer Science
Company:
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll. Founded in 1971, the company is headquartered in Rochester, USA, with a team of 10001+ employees. The company is currently Late Stage.
Paychex is a company focused on enhancing customer experience through data analysis. The Voice of the Customer Survey Analyst will provide quantitative analysis of customer feedback and collaborate with various teams to develop actionable insights aimed at improving client retention and attracting new business.
Responsibilities:
• Conduct data analysis to support Service Next Generation initiatives; analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
• Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
• Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
• Prepare and distribute survey reports to management in order to evaluate performance of branch locations and product operations.
• Build queries using EDW and other databases to generate client data files used by survey vendor to initiate the survey process with the vendor.
• Work with other analytics teams to develop a holistic picture of the customer experience.
• Create and administer client-facing ad-hoc surveys to gather additional insight from our clients.
• Collaborate with developers and vendor administrators to integrate data requirements into file architecture necessary to maintain end-to-end surveys and create ad-hoc surveys.
• Ensure accuracy and timeliness of client data files being sent to survey vendor.
• Conduct training and provide ongoing support for survey application users.
• Act as application administrator; manage user profiles and application access roles.
Qualifications:
Required:
• H.S. Diploma
• 2 years of experience in Technical experience, experience with data warehousing concepts/tools.
• Demonstrated ability to quickly learn new systems.
Preferred:
• Associate's Degree in Business and/or Computer Science
Company:
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll. Founded in 1971, the company is headquartered in Rochester, USA, with a team of 10001+ employees. The company is currently Late Stage.
About Paychex
Sourced by ZipRecruiter
Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.
Industry
Human resources consulting services
Company size
10,000+ Employees
Headquarters location
Rochester, NY, US
Year founded
1971