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Senior Voice Analyst Jobs (NOW HIRING)

Vantage Point

Senior Voice Engineer

Mitchell, SD · On-site +1

Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...

Core BTS, Inc.

Senior Voice Engineer

Indianapolis, IN · Hybrid

The Senior Voice Engineer is responsible for the administration, support, implementation, and ... Strong analytical, troubleshooting skills, documentation and ability to resolve complex, multilayer ...

Procom Services

Sr Voice Engineer

Durham, NC

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

FEDITC LLC

Voice Engineer III

Scott Air Force Base, IL · On-site

$125K - $175K/yr

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...

Pacific Life

Sr. VoC Analyst

Newport Beach, CA · On-site

$94K - $125K/yr

They are seeking a Sr. Voice of Customer (VoC) Analyst to support the Customer Measurement and Insights Team by executing the VoC program and analyzing customer feedback to derive actionable insights.

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Senior Voice Analyst information

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$48.5K

$102.5K

$130.5K

How much do senior voice analyst jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior voice analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Voice Analyst, and why are they important?

To thrive as a Senior Voice Analyst, you need expertise in telecommunication systems, speech analytics, call routing, and often a degree in computer science or a related field. Familiarity with platforms like Avaya, Cisco, NICE, and certifications such as CCNA or relevant vendor-specific credentials are typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills are crucial for collaborating with cross-functional teams and translating data insights into actionable improvements. These skills ensure optimized voice infrastructure, enhanced customer experience, and efficient system performance in dynamic business environments.

What is the difference between Senior Voice Analyst vs Voice Analyst?

AspectSenior Voice AnalystVoice Analyst
Required CredentialsBachelor's degree, certifications in voice technology or telecommunicationsBachelor's degree, certifications in voice systems or telecommunications
Work EnvironmentTelecommunications companies, call centers, IT departmentsTelecommunications companies, call centers, IT departments
Employer & Industry UsageUsed for advanced voice system analysis and troubleshootingUsed for basic voice system monitoring and support

The main difference between a Senior Voice Analyst and a Voice Analyst lies in experience and responsibility. Senior Voice Analysts typically handle more complex issues, perform advanced analysis, and may mentor junior staff. Both roles require similar credentials and work in comparable environments, but the senior position involves a higher level of expertise and decision-making.

What does a Senior Voice Analyst do?

A Senior Voice Analyst is responsible for managing and optimizing an organization's voice communication systems, such as VoIP networks, call centers, or unified communications platforms. They analyze voice network performance, troubleshoot issues, and implement solutions to ensure clear, reliable communication. Senior Voice Analysts often lead projects to upgrade or migrate systems, collaborate with vendors, and enforce security protocols. They may also mentor junior analysts and help develop best practices for voice technology management.

What are some common challenges faced by Senior Voice Analysts, and how can they be addressed?

Senior Voice Analysts often encounter challenges such as managing complex telephony infrastructures, ensuring high-quality voice transmission, and troubleshooting issues that may span across multiple platforms or vendors. Staying updated with evolving VoIP technologies and maintaining seamless integration with existing systems can also be demanding. To address these challenges, it's helpful to maintain strong documentation, actively participate in cross-functional team meetings, and invest in ongoing training and certifications to stay current with industry advancements.
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Senior Voice Analyst jobs near you
Senior Voice Analyst

Senior Voice Analyst

Kforce Technology Staffing

Orlando, FL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

RESPONSIBILITIES:
Kforce has a client seeking a Senior Voice Engineer in Orlando, FL.
Summary:
The Senior Voice Engineer will support and enhance enterprise voice and communication infrastructure. This role is responsible for the design, implementation, and ongoing management of voice systems, ensuring high availability, performance, and reliability across the organization. The ideal candidate will bring strong technical expertise in voice technologies along with the ability to lead initiatives, troubleshoot complex issues, and collaborate with internal teams and external vendors.
Duties:
* Design, implement, and maintain voice infrastructure solutions across enterprise environments
* Manage and support voice systems, including call routing, messaging platforms, and network configurations
* Oversee administration and optimization of voice and unified communications systems
* Collaborate with telecommunications providers and third-party vendors to support system performance and maintenance
* Monitor system health, troubleshoot issues, and resolve complex voice-related incidents
* Lead upgrades, migrations, and enhancements to voice platforms
* Ensure systems meet performance, security, and reliability standards
* Document system configurations, processes, and best practices
REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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