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Senior Voice Analyst Jobs (NOW HIRING)

ViziRecruiter,LLC.

Senior Voice Engineer

Salisbury, NC · On-site

$90 - $120/hr

The Senior Voice Engineer will deliver solutions for end user business needs and resolutions for ... Analytical, multi‑tasking, and problem‑solving skills with a genuine interest in ensuring the ...

New

ViziRecruiter,LLC.

Senior Voice Engineer

Quincy, MA · On-site

$90 - $120/hr

The Senior Voice Engineer will deliver solutions for end user business needs and resolutions for ... Analytical, multi‑tasking, and problem‑solving skills with a genuine interest in ensuring the ...

New

BirdEye Inc

Senior Voice AI Engineer

Palo Alto, CA · On-site

About the Role We are looking for a Senior Voice AI Engineer to build and scale next-generation ... Build monitoring, observability, and analytics for voice conversations. * Deploy and operate Voice ...

New

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

Precision Technologies

Voice Engineer

Irving, TX · On-site

Senior Voice Engineer (13503) Location: Irving, TX Duration: Contract Job Summary: 7-Eleven is ... Analyze, troubleshoot, and resolve issues related to Microsoft Teams Phone, Direct Routing ...

New

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...

Aep

Senior Voice Engineer

Gahanna, OH · Hybrid

$116K - $151K/yr

Knowledge of network performance monitoring, packet analysis, and voice quality troubleshooting ... using tools such as Wireshark and call quality analytics platforms. What We're Looking For:

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$90 - $120/hr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

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Senior Voice Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior voice analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior voice analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior voice analyst?

To thrive as a Senior Voice Analyst, you need expertise in telecommunication systems, speech analytics, call routing, and often a degree in computer science or a related field. Familiarity with platforms like Avaya, Cisco, NICE, and certifications such as CCNA or relevant vendor-specific credentials are typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills are crucial for collaborating with cross-functional teams and translating data insights into actionable improvements. These skills ensure optimized voice infrastructure, enhanced customer experience, and efficient system performance in dynamic business environments.

What is the difference between Senior Voice Analyst vs Voice Analyst?

AspectSenior Voice AnalystVoice Analyst
Required CredentialsBachelor's degree, certifications in voice technology or telecommunicationsBachelor's degree, certifications in voice systems or telecommunications
Work EnvironmentTelecommunications companies, call centers, IT departmentsTelecommunications companies, call centers, IT departments
Employer & Industry UsageUsed for advanced voice system analysis and troubleshootingUsed for basic voice system monitoring and support

The main difference between a Senior Voice Analyst and a Voice Analyst lies in experience and responsibility. Senior Voice Analysts typically handle more complex issues, perform advanced analysis, and may mentor junior staff. Both roles require similar credentials and work in comparable environments, but the senior position involves a higher level of expertise and decision-making.

What does a senior voice analyst do?

A Senior Voice Analyst is responsible for managing and optimizing an organization's voice communication systems, such as VoIP networks, call centers, or unified communications platforms. They analyze voice network performance, troubleshoot issues, and implement solutions to ensure clear, reliable communication. Senior Voice Analysts often lead projects to upgrade or migrate systems, collaborate with vendors, and enforce security protocols. They may also mentor junior analysts and help develop best practices for voice technology management.

What are some common challenges faced by senior voice analysts, and how can they be addressed?

Senior Voice Analysts often encounter challenges such as managing complex telephony infrastructures, ensuring high-quality voice transmission, and troubleshooting issues that may span across multiple platforms or vendors. Staying updated with evolving VoIP technologies and maintaining seamless integration with existing systems can also be demanding. To address these challenges, it's helpful to maintain strong documentation, actively participate in cross-functional team meetings, and invest in ongoing training and certifications to stay current with industry advancements.
More about Senior Voice Analyst jobs
What cities are hiring for Senior Voice Analyst jobs? Cities with the most Senior Voice Analyst job openings:
What are the most commonly searched types of Voice Analyst jobs? The most popular types of Voice Analyst jobs are:
What states have the most Senior Voice Analyst jobs? States with the most job openings for Senior Voice Analyst jobs include:
What job categories do people searching Senior Voice Analyst jobs look for? The top searched job categories for Senior Voice Analyst jobs are:
Senior Voice Analyst jobs near you
Infographic showing various Senior Voice Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Senior Voice Engineer

Unicorn Technologies LLC

Vancouver, WA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Senior Voice Engineer
Location: Portland, OR/Vancouver, WA
Client: Tech Mahindra
Role Summary

We are seeking an experienced Senior Voice Engineer with strong expertise in Avaya Voice Infrastructure, Unified Communications, Contact Centre technologies, and Voice Automation. The engineer will provide L3 support, lead complex troubleshooting activities, drive voice transformation initiatives, and develop automation solutions to improve operational efficiency and service reliability.

Key Responsibilities

  • Provide L3 support for enterprise voice and unified communication environments.
  • Act as the highest technical escalation point for voice-related incidents and outages.
  • Troubleshoot complex issues involving Avaya telephony, SBCs, SIP trunks, call routing, and contact centre platforms.
  • Perform root cause analysis (RCA) and implement permanent fixes.
  • Lead voice migrations, upgrades, and transformation projects.
  • Support major incidents and customer escalation calls.
  • Collaborate with network, security, and application teams to resolve cross-functional issues.
  • Develop and maintain automation solutions for voice operations and monitoring.
  • Create operational dashboards, reports, and health-check assessments.
  • Work with telecom providers for SIP, PRI, and circuit-related issues.
  • Maintain technical documentation, call flows, and operational procedures.
  • Mentor L1/L2 engineers and provide technical guidance.

Mandatory Technical Skills

Avaya Voice Technologies

  • Avaya Aura Communication Manager
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Session Border Controller (SBCE)
  • Avaya Media Gateway (G430/G450/G650)
  • Avaya CMS Reporting
  • Avaya Contact Center / Elite
  • Avaya IP Office (good to have)

Voice & UC Technologies

  • SIP Protocol Analysis
  • H.323
  • VoIP Call Flow Troubleshooting
  • SIP Trunk Management
  • Dial Plan Design
  • Session Management
  • Call Routing & Call Recording
  • Voice QoS Analysis
  • SBC Administration

Contact Centre Technologies

  • Avaya Contact Center
  • Call Vectoring
  • VDN & Hunt Groups
  • CMS Reporting
  • Workforce Management Integration
  • IVR Integration

Automation Skills (Mandatory)

  • Python Scripting
  • REST API Integration
  • Automation using Ansible
  • PowerShell Scripting
  • Log Collection & Analysis Automation
  • Health Check Automation
  • Automated Configuration Backup & Validation
  • Dashboard Automation using Grafana, Power BI, or equivalent
  • SNMP & API-based Monitoring Integration

Preferred Automation Use Cases

  • Automated Voice Infrastructure Health Checks
  • SIP Trunk Monitoring & Alerting
  • Automated Incident Diagnostics
  • Configuration Compliance Validation
  • Voice Gateway Backup Automation
  • Call Quality Analytics Reporting
  • Capacity & Utilisation Reporting
  • Automated Certificate Monitoring
  • Change Validation Automation
  • SLA & KPI Reporting Automation

Additional Skills

  • Wireshark Packet Analysis
  • Telecom Carrier Coordination
  • ITIL Incident, Problem & Change Management
  • Monitoring Tools (SolarWinds, PRTG, Splunk, NetBrain)
  • Microsoft Teams Voice Integration (Direct Routing)
  • AudioCodes SBC (Preferred)

Certifications (Preferred)

  • Avaya Certified Specialist (ACS)
  • Avaya Certified Implementation Specialist (ACIS)
  • CCNP Collaboration
  • Microsoft Teams Voice Engineer (MS-720)
  • Python or Automation Certifications

Key Competencies

  • Strong customer-facing communication skills.
  • Ability to manage critical voice incidents independently.
  • Excellent troubleshooting and analytical skills.
  • Experience supporting large enterprise voice environments.
  • Capability to drive automation and operational improvement initiatives.
  • Willingness to work onsite and participate in on-call support rotation

Apply