Application Development Project Management Quality Assurance Business/Systems Analysis ... Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills * Develops ...
Application Development Project Management Quality Assurance Business/Systems Analysis ... Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills * Develops ...
Sr Voice Engineer
Durham, NC · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills * Develops ...
Sr Voice Engineer
Durham, NC · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills * Develops ...
Senior Voice Engineer
Mitchell, SD · On-site +1
Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...
Senior Voice Engineer
Mitchell, SD · On-site +1
Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...
Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...
Quick apply
Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...
Senior Voice Engineer
Oklahoma City, OK · On-site
$81K - $170K/yr
Senior Voice Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance ... analysis. * Review network design and configuration and make recommendations to improve ...
Senior Voice Engineer
Oklahoma City, OK · On-site
$81K - $170K/yr
Senior Voice Engineer Job Category: Information Technology Time Type: Full time Minimum Clearance ... analysis. * Review network design and configuration and make recommendations to improve ...
Senior Voice & Telecom Network Engineer Location: Bethpage, NY (Hybrid - 3 days on-site/week ... and analytics to track service quality, performance, and SLA adherence. • Handle customer ...
Senior Voice & Telecom Network Engineer Location: Bethpage, NY (Hybrid - 3 days on-site/week ... and analytics to track service quality, performance, and SLA adherence. • Handle customer ...
Voice Analyst (Telecom Support)
Orlando, FL · On-site
Nemours is seeking a Voice Analyst (Telecom Support), to join our Nemours Children's Health team in ... This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and ...
Voice Analyst (Telecom Support)
Orlando, FL · On-site
Nemours is seeking a Voice Analyst (Telecom Support), to join our Nemours Children's Health team in ... This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and ...
Senior Voice Engineer
Sunnyvale, CA · On-site
$124K - $157K/yr
The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements
Senior Voice Engineer
Sunnyvale, CA · On-site
$124K - $157K/yr
The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements
Sr Voice Engineer
Durham, NC · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...
Sr Voice Engineer
Durham, NC · On-site
Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...
Senior Voice Communications Engineer
New York, NY · On-site
$105K - $145K/yr
The Senior Voice Communications Engineer is a senior technical leader responsible for the ... Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive ...
Senior Voice Communications Engineer
New York, NY · On-site
$105K - $145K/yr
The Senior Voice Communications Engineer is a senior technical leader responsible for the ... Serve as senior escalation lead for incidents/outages; perform deep root cause analysis and drive ...
Senior Voice Engineer
$122K - $168K/yr
The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements
Senior Voice Engineer
$122K - $168K/yr
The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements
Nemours is seeking a Voice Analyst (Telecom Support), to join our Nemours Children's Health team in ... This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and ...
Nemours is seeking a Voice Analyst (Telecom Support), to join our Nemours Children's Health team in ... This position will require 3+ years of senior level knowledge of Cisco CUCM, Unity Connection and ...
Senior Voice of the Customer Analyst
$90K - $119K/yr
We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...
Senior Voice of the Customer Analyst
$90K - $119K/yr
We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...
The Senior Voice Communications Engineer is a senior technical leader responsible for the ... Packet analysis, troubleshooting, carrier diagnostics, required * Monitoring/automation (Power ...
The Senior Voice Communications Engineer is a senior technical leader responsible for the ... Packet analysis, troubleshooting, carrier diagnostics, required * Monitoring/automation (Power ...
Senior Voice Recording Engineer / Unified Communications Engineer Location: Jersey City, NJ ... Analytical and organizational skills with attention to detail and sound decision-making. Ability to ...
Senior Voice Recording Engineer / Unified Communications Engineer Location: Jersey City, NJ ... Analytical and organizational skills with attention to detail and sound decision-making. Ability to ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...
Senior Voice Engineer -NATIONWIDE-
Raleigh, NC · On-site
$101K - $139K/yr
GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...
Sr. VoC Analyst
Newport Beach, CA · On-site
$94K - $125K/yr
They are seeking a Sr. Voice of Customer (VoC) Analyst to support the Customer Measurement and Insights Team by executing the VoC program and analyzing customer feedback to derive actionable insights.
Sr. VoC Analyst
Newport Beach, CA · On-site
$94K - $125K/yr
They are seeking a Sr. Voice of Customer (VoC) Analyst to support the Customer Measurement and Insights Team by executing the VoC program and analyzing customer feedback to derive actionable insights.
Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...
Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...
Voice Engineer III
Scott Air Force Base, IL · On-site
$125K - $175K/yr
Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...
Voice Engineer III
Scott Air Force Base, IL · On-site
$125K - $175K/yr
Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...
Senior Voice Analyst information
See salary details
$48.5K - $56K
0% of jobs
$56K - $63.4K
2% of jobs
$63.4K - $70.9K
3% of jobs
$70.9K - $78.3K
6% of jobs
$78.3K - $85.8K
9% of jobs
$89.5K is the 25th percentile. Wages below this are outliers.
$85.8K - $93.2K
10% of jobs
$93.2K - $100.7K
13% of jobs
The median wage is $106.5K / yr.
$100.7K - $108.1K
10% of jobs
$108.1K - $115.6K
11% of jobs
$118.4K is the 75th percentile. Wages above this are outliers.
$115.6K - $123K
33% of jobs
$123K - $130.5K
4% of jobs
$48.5K
$102.5K
$130.5K
How much do senior voice analyst jobs pay per year?
What are the key skills and qualifications needed to thrive as a Senior Voice Analyst, and why are they important?
What is the difference between Senior Voice Analyst vs Voice Analyst?
| Aspect | Senior Voice Analyst | Voice Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, certifications in voice technology or telecommunications | Bachelor's degree, certifications in voice systems or telecommunications |
| Work Environment | Telecommunications companies, call centers, IT departments | Telecommunications companies, call centers, IT departments |
| Employer & Industry Usage | Used for advanced voice system analysis and troubleshooting | Used for basic voice system monitoring and support |
The main difference between a Senior Voice Analyst and a Voice Analyst lies in experience and responsibility. Senior Voice Analysts typically handle more complex issues, perform advanced analysis, and may mentor junior staff. Both roles require similar credentials and work in comparable environments, but the senior position involves a higher level of expertise and decision-making.
What does a Senior Voice Analyst do?
What are some common challenges faced by Senior Voice Analysts, and how can they be addressed?
Job description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)
Sr Voice Engineer
On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.
Sr Voice Engineer Job Details
- Demonstrated skills on Avaya systems, which includes.
- Avaya Communications Manager 5.2.1, or higher.
- Avaya Modular Messaging voice mail system.
- Avaya AES servers
- Avaya SES server
- Avaya System and Session Manager
- Avaya SIPERA SBC or other SBC's
- Avaya G860/ Audio Codes.
- Avaya AES servers.
- Nectar, or other VoIP monitoring tools
- Infortel, or other CDR
- Polycom, Lync, or other audio conferencing systems.
Sr Voice Engineer Mandatory Skills
- Develops and maintains appropriate vendor and internal/external customer relationships
- Provide 1st, and 2nd level technical support for integrated voice systems and networks.
- Maintains high level of expertise in current and emerging technologies
- Create telecom documentation, defining equipment and circuit inventory.
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Complies with all standard internal controls and processes.
- Delivers results in support of achieving the organization's Service Level Agreements.
- 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
- Performs programming, for ARS, AAR, Route patterns.
- Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
- Adding voice mail boxes in Avaya Modular Messaging system.
- Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
- Be able to perform firmware upgrades to circuit packs.
- Must know about TDM, Pri, and SIP Trunking.
- Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
- Should know how to troubleshoot analog, modem, and fax lines.
- Hands on knowledge with patch panels, cross connects, and punch down blocks.
- Circuit packs, and G650 power supply replacement.
- Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
- Updates standard documentation templates.
- Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
- Vendor Management.
- Experience managing dial numbering plans.
- Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
- Experience with VoIP systems.
- Experience with PC based tools and products, MS Office products suite preferred.
- Interpersonal, organizational, customer service, communications verbal skills.
- Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.
Sr Voice Engineer Start Date
ASAP
Sr Voice Engineer Assignment Length
6+ months
"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.Â