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Senior Voice Analyst Jobs (NOW HIRING)

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Polycom, Lync, or other audio conferencing systems. Sr Voice Engineer Mandatory Skills * Develops ...

Vantage Point

Senior Voice Engineer

Mitchell, SD · On-site +1

Senior Voice Engineer As a Senior Voice Engineer , you will play a critical role in supporting and ... Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet ...

Ooma

Senior Voice Engineer

Sunnyvale, CA · On-site

$124K - $157K/yr

The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Application Development Project Management Quality Assurance Business/Systems Analysis ... Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ...

Ooma

Senior Voice Engineer

Sunnyvale, CA

$122K - $168K/yr

The Senior Voice Engineer at Ooma partners closely with software development, product management ... Analyze system behavior and test results to ensure solutions meet customer and field requirements

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

Pacific Life

Sr. VoC Analyst

Newport Beach, CA · On-site

$94K - $125K/yr

They are seeking a Sr. Voice of Customer (VoC) Analyst to support the Customer Measurement and Insights Team by executing the VoC program and analyzing customer feedback to derive actionable insights.

FEDITC LLC

Voice Engineer III

Scott Air Force Base, IL · On-site

$125K - $175K/yr

Seeking a Senior Voice Engineer to identify and resolve performance issues and be responsible for ... Gather trend analysis data on systems, and provide input for resource planning * Provide real-time ...

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All JobsSenior Voice Analyst Jobs

Senior Voice Analyst information

See salary details

$48.5K

$102.5K

$130.5K

How much do senior voice analyst jobs pay per year?

As of Jun 17, 2026, the average yearly pay for senior voice analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Voice Analyst, and why are they important?

To thrive as a Senior Voice Analyst, you need expertise in telecommunication systems, speech analytics, call routing, and often a degree in computer science or a related field. Familiarity with platforms like Avaya, Cisco, NICE, and certifications such as CCNA or relevant vendor-specific credentials are typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills are crucial for collaborating with cross-functional teams and translating data insights into actionable improvements. These skills ensure optimized voice infrastructure, enhanced customer experience, and efficient system performance in dynamic business environments.

What is the difference between Senior Voice Analyst vs Voice Analyst?

AspectSenior Voice AnalystVoice Analyst
Required CredentialsBachelor's degree, certifications in voice technology or telecommunicationsBachelor's degree, certifications in voice systems or telecommunications
Work EnvironmentTelecommunications companies, call centers, IT departmentsTelecommunications companies, call centers, IT departments
Employer & Industry UsageUsed for advanced voice system analysis and troubleshootingUsed for basic voice system monitoring and support

The main difference between a Senior Voice Analyst and a Voice Analyst lies in experience and responsibility. Senior Voice Analysts typically handle more complex issues, perform advanced analysis, and may mentor junior staff. Both roles require similar credentials and work in comparable environments, but the senior position involves a higher level of expertise and decision-making.

What does a Senior Voice Analyst do?

A Senior Voice Analyst is responsible for managing and optimizing an organization's voice communication systems, such as VoIP networks, call centers, or unified communications platforms. They analyze voice network performance, troubleshoot issues, and implement solutions to ensure clear, reliable communication. Senior Voice Analysts often lead projects to upgrade or migrate systems, collaborate with vendors, and enforce security protocols. They may also mentor junior analysts and help develop best practices for voice technology management.

What are some common challenges faced by Senior Voice Analysts, and how can they be addressed?

Senior Voice Analysts often encounter challenges such as managing complex telephony infrastructures, ensuring high-quality voice transmission, and troubleshooting issues that may span across multiple platforms or vendors. Staying updated with evolving VoIP technologies and maintaining seamless integration with existing systems can also be demanding. To address these challenges, it's helpful to maintain strong documentation, actively participate in cross-functional team meetings, and invest in ongoing training and certifications to stay current with industry advancements.
More about Senior Voice Analyst jobs
What cities are hiring for Senior Voice Analyst jobs? Cities with the most Senior Voice Analyst job openings:
What are the most commonly searched types of Voice Analyst jobs? The most popular types of Voice Analyst jobs are:
What states have the most Senior Voice Analyst jobs? States with the most job openings for Senior Voice Analyst jobs include:
What job categories do people searching Senior Voice Analyst jobs look for? The top searched job categories for Senior Voice Analyst jobs are:
Senior Voice Analyst jobs near you
Sr. Voice Engineer

Sr. Voice Engineer

Procom Consultants Group

Durham, NC

Contractor

Posted 20 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Sr Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Sr Voice Engineer Job Details


  • Demonstrated skills on Avaya systems, which includes.
  • Avaya Communications Manager 5.2.1, or higher.
  • Avaya Modular Messaging voice mail system.
  • Avaya AES servers
  • Avaya SES server
  • Avaya System and Session Manager
  • Avaya SIPERA SBC or other SBC's
  • Avaya G860/ Audio Codes.
  • Avaya AES servers.
  • Nectar, or other VoIP monitoring tools
  • Infortel, or other CDR
  • Polycom, Lync, or other audio conferencing systems.

Sr Voice Engineer Mandatory Skills


  • Develops and maintains appropriate vendor and internal/external customer relationships
  • Provide 1st, and 2nd level technical support for integrated voice systems and networks.
  • Maintains high level of expertise in current and emerging technologies
  • Create telecom documentation, defining equipment and circuit inventory.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Complies with all standard internal controls and processes.
  • Delivers results in support of achieving the organization's Service Level Agreements.
  • 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
  • Performs programming, for ARS, AAR, Route patterns.
  • Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
  • Adding voice mail boxes in Avaya Modular Messaging system.
  • Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
  • Be able to perform firmware upgrades to circuit packs.
  • Must know about TDM, Pri, and SIP Trunking.
  • Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
  • Should know how to troubleshoot analog, modem, and fax lines.
  • Hands on knowledge with patch panels, cross connects, and punch down blocks.
  • Circuit packs, and G650 power supply replacement.
  • Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
  • Updates standard documentation templates.
  • Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
  • Vendor Management.
  • Experience managing dial numbering plans.
  • Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
  • Experience with VoIP systems.
  • Experience with PC based tools and products, MS Office products suite preferred.
  • Interpersonal, organizational, customer service, communications verbal skills.
  • Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.


Sr Voice Engineer Start Date


ASAP


Sr Voice Engineer Assignment Length


6+ months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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