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Voice Analyst Jobs in Ohio (NOW HIRING)

Warwick Communications

Voice Engineer

Cleveland, OH · On-site

$50 - $70/hr

Documentation of the case, reporting, and trend analysis. * Communicate the technical aspects of voice and data systems to customers in a simple, effective, and user‑friendly manner. * Responsible ...

New

JPMorgan Chase & Co.

Product Manager- Voice

Columbus, OH · On-site

$110 - $160/hr

As a Product Manager in Voice Business Management Operations, you are an integral part of the team ... Monitor the market trends, conduct competitive analysis, and identify opportunities for product ...

JP Morgan Chase

Product Manager- Voice

Columbus, OH · On-site

As a Product Manager in Voice Business Management Operations, you are an integral part of the team ... Monitor the market trends, conduct competitive analysis, and identify opportunities for product ...

JPMorgan Chase & Co

Product Manager- Voice

Columbus, OH · On-site

As a Product Manager in Voice Business Management Operations, you are an integral part of the team ... Monitor the market trends, conduct competitive analysis, and identify opportunities for product ...

J.P. Morgan

Product Manager- Voice

Columbus, OH

As a Product Manager in Voice Business Management Operations, you are an integral part of the team ... Monitor the market trends, conduct competitive analysis, and identify opportunities for product ...

Buckeye Broadband

NOC Analyst I

Northwood, OH · On-site

NOC Analyst I Job Code 38 FLSA Status Nonexempt BCI Company Position Summary The NOC Analyst I is ... Constant proactive surveillance of Data, Voice, Video networks, and Software and Data Services ...

Block Communications, Inc

NOC Analyst I

Northwood, OH · On-site

NOC Analyst I Job Code 38 FLSA Status Nonexempt BCI Company Position Summary The NOC Analyst I is ... Constant proactive surveillance of Data, Voice, Video networks, and Software and Data Services ...

Buckeye Broadband

NOC Analyst I

Northwood, OH

Constant proactive surveillance of Data, Voice, Video networks, and Software and Data Services ... The NOC Analyst is a full time, non-exempt position. The regular work hours are 40 hours per week ...

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Voice Analyst information

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$15

$34

$63

How much do voice analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for voice analyst in Ohio is $34.20, according to ZipRecruiter salary data. Most workers in this role earn between $23.99 and $40.00 per hour, depending on experience, location, and employer.

What is a voice analyst?

A Voice Analyst is responsible for monitoring, analyzing, and optimizing voice communication systems within an organization. They ensure the efficiency, quality, and security of voice networks, including VoIP and traditional telephony systems. Their duties may include troubleshooting call quality issues, configuring phone systems, and working with vendors to enhance performance. Voice Analysts often collaborate with IT and network teams to maintain seamless voice communications.

What are the key skills and qualifications needed to thrive as a voice analyst?

To thrive as a Voice Analyst, you typically need skills in acoustic analysis, speech signal processing, and data interpretation, often supported by a degree in linguistics, computer science, or a related field. Familiarity with specialized software like Praat, MATLAB, or speech recognition systems, as well as certifications in speech analytics or audio technology, are commonly required. Attention to detail, analytical thinking, and effective communication are important soft skills for analyzing complex vocal data and presenting findings. These competencies enable Voice Analysts to deliver accurate insights, support voice technology development, and enhance user experiences by interpreting voice data effectively.

What are some typical challenges voice analysts face in their daily work?

Voice Analysts often encounter challenges such as handling large volumes of diverse voice data, distinguishing subtle variations in speech patterns, and ensuring data privacy and compliance with regulations. They may also need to troubleshoot technical issues with audio hardware or software and adapt analyses to multiple dialects or languages. Collaboration with cross-functional teams—including engineers, product managers, and UX designers—is common to interpret analysis results and provide actionable recommendations. Overcoming these challenges requires both technical expertise and strong problem-solving abilities, making continuous learning and adaptability key parts of the role.

What are the most commonly searched types of Voice Analyst jobs in Ohio?

The most popular types of Voice Analyst jobs in Ohio are:

What are popular job titles related to Voice Analyst jobs in Ohio?

For Voice Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Voice Analyst jobs in Ohio look for?

The top searched job categories for Voice Analyst jobs in Ohio are:

Voice Analyst jobs near you
Infographic showing various Voice Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, 2% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $71,134 per year, or $34.2 per hour.

Voice Engineer

Warwick Communications

Cleveland, OH • On-site

$50 - $70/hr

Other

Posted 2 days ago

New

Job description

Ensure customer satisfaction by providing phone and on‑site troubleshooting and technical support of voice and data networks, voicemail. Provide technical support to customers/users where the product is highly technical or sophisticated in nature. Provide superior customer service by pro‑actively interacting and communicating with customers daily. Promote the growth of Warwick Communications, Inc. by identifying and recommending products and services to customers; may be involved in customer installation and training.

Essential Duties and Responsibilities
  • Troubleshoot our customers’ hardware, networking, programming, and configuration‑related queries through phone or email/chat.
  • Diagnose and troubleshoot data communications issues using appropriate monitoring and diagnostic tools.
  • Escalate calls based on customer demand or own judgment. Documentation of the case, reporting, and trend analysis.
  • Communicate the technical aspects of voice and data systems to customers in a simple, effective, and user‑friendly manner.
  • Responsible for bridging the gap between voice and data network teams, as well as mentoring and training other technicians. Support voice and data project implementations by conducting on‑site and remote technical analyses of implementations.
  • Deliver accurate and efficient changes to customer programming on‑site or remotely.
  • Assemble, configure, pre‑build, and test new and used phone systems for installation.
  • Provide remote support for voice/data‑related service calls and work orders.
  • Perform field installation and service labor on Work or Service Orders as needed.
  • Act as the backup to Customer Service Client Care specialist during vacations and other scheduled times.
  • Provide consulting and engineering services on projects requiring business‑to‑business networking.
  • Communicates with customers and prospects in a positive, customer‑oriented manner. Effectively adjusts personal presentation and overall interaction style to readily conform to the audience.
  • Constantly shares helpful information with others for the overall good of the team and organization.
Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability is expected but not required. We will train and commit to providing the essential tools for success. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in a business or engineering related field preferred, but not required.
  • Strong knowledge of voice and data industry and related industries.
  • Successful past technology service and support experience.
  • Three to five years of relevant experience.
  • Certifications in Mitel 5000, Toshiba, and Adtran ATSP, CCNA or MCSE are required.
  • Working knowledge of Microsoft XP PRO, Microsoft Windows 2000, MS Exchange, Active Directory, Server 2003 is a plus.
  • Well versed in Microsoft Excel, Word, Outlook, and PowerPoint office tools.
  • Above average comfort level with all forms of technology including computers, software, and data networks.
  • Strong verbal, written communication skills, project management, and self‑initiative skills.
  • Must be creative, enjoy troubleshooting difficult issues, and able to implement innovative solutions.
Key Performance Indicators (KPIs)

Success in this position will be based on KPIs for (1) Service Orientation; (2) Teamwork and Collaboration; (3) Initiative.

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